Reviews (57)

Overall rating
2.1
Counts per rating level
  • 18% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 65% of ratings are 1 stars
July 31, 2024

we wanted to give 0 stars but it doesn't work ;)

Concerning customer service it is very bad we are constantly forced to repeat the same questions without having answers to our problems which lasts for days with little Jessica who moves at the speed of a snail ;)

we will say that the level of professionalism is very, very low with the impression of speaking to child agents who throw tantrums if you ask too many questions ;)

There is still a lot of work to do,

Good luck !

Bratoly
Switzerland
9 days using the app
Woosa replied August 2, 2024

Good day Fabien,

This review speaks volumes.

You explained that you can’t speak English and communicated with us by using Goolge Translate.

This caused a language barrier, which resulted in repeating multiple times. Your professionalism and respect towards us was lacking, we therefore suggested to quit the collaboration.

I wish you good business and a happy life!

Kind regards,
Jessica

Woosa

July 9, 2024

Very bad app, the app keeps causing price changes for certain items. Support is difficult to reach, only a bot. Personal support should be available within 2 hours, after 4 hours still no feedback. When uploading products you can't set in advance which products in the category are uploaded, no, all products in that category are uploaded. This of course makes the shop confusing to edit.

Holimo72
Germany
13 days using the app
Woosa replied August 2, 2024

Good day!

The response time of our support desk replies within 2 hours on business days. You can easily get in touch with us via woosa.com/contact or within the app settings via the live chat bulb.

Expecting personal support when paying only $29.00 a month is outrageous. You can contact us if you are interesting in VIP treatment, I will share our price for that.

The app is made to update prices automatically. vidaXL changes their prices often, therefore your prices also change often. This is literally the purpose of the app.

Kind regards,
Jessica

Woosa

June 18, 2024

so mad for second time they took money from my account when they assure me that they cancel my subscription . this is the worst dropshipIng app plus 0 help you need to wait a month for replay . i want my money back

Little Bee
United Kingdom
30 days using the app
Woosa replied August 2, 2024

Hi Little Bee,

We are not able to cancel your subscription. You simply cancel your subscription by uninstalling the app.

This is common in Shopify and works the same for all paid apps. Instead of writing us a 1-star review, you could have simply requested a refund via our support desk woosa.com/contact.

Kind regards,
Jessica

Woosa

May 2, 2024

HELLO. Do not resell the goods of this company, because the goods are of poor quality, defective. Returns are fine, but customers are unhappy with most items. I've had a lot of nerves with this company because of customer complaints.

Aduko Krautuvele
Lithuania
5 months using the app
Woosa replied May 6, 2024

Hi Aduko,

Sorry to see you had such a bad experience with the quality of the items.

Be aware that we are Woosa and only provide the integration of VidaXL into your store. Please contact VidaXL if you have an issue with shipments and items.

I hope you experience with our app and support were better.

June 13, 2024

no instaléis esta app me han cobrado dos meses (30 euros + 30 euros) y aún sigo esperando que me den de baja.

Unos estafadores.

My Things & Whims
Spain
About 1 month using the app
May 28, 2024

I want to unsibscribe, but there is no option to do it???? With 1 click I can subscribe but there is hidden option to cancel subscription? WHY?

AAAMarketJ
Slovakia
About 7 hours using the app
Woosa replied June 11, 2024

Thank you for leaving your review. You can uninstall the app by going to the Shopify admin, click Settings > Apps and sales channels. Click the app vidaXL app. To remove the app from your store, click Uninstall app.

For more information visit https://help.shopify.com/en/manual/apps/uninstalling-apps

January 12, 2024

DONT INSTAL!!! AND DO NOT SUBSCRIBE. CUSTOMER SERVICE IS VERY VERY BAD!
THEY DO NOT INSTALL VARIANTS WHILE VIDAXL PROVIDE INSTRUCTIONS ON HOW TO DIFFERENTIATE AND THE PLUGIN DOESNT WORK

Koopjesvoorjou
Netherlands
12 days using the app
Woosa replied January 15, 2024

Good day!

We could have expected this 1-star review since our conversation was already unpleasant right from the beginning.

We wish you good luck with another app!

Greetings,
Jessica

Woosa

January 18, 2024

Very bed app...

VELA barn store
Sweden
About 1 month using the app
August 11, 2022

Lodged a support request on Monday for a critical issue. Product images are being removed on live SKUs synced via this app. Friday no response. Not good enough, looking into other solutions.

Bargain Avenue
Australia
Over 2 years using the app
Woosa replied August 12, 2022

Hi Bargain Avenue,

Sorry to hear that you are not satisfied.

VidaXL had an issue with the product images yesterday indeed. We load them from their CDN and therefore it didn't show in your store. However, they fixed the issue and it has nothing to do with the functionality of the app itself.

Let us know if you have any more questions via support@woosify.com. We are happy to help!

Kind regards,
Team Woosify

September 18, 2023

Extremely disappointed, duplicating 100 of products, and not happy

Elegant Style
Australia
Almost 2 years using the app