CBB • Video Background
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Excellent add-on. Works just like described
Awesome App! it really works well with websites which needs this little different touch on their website, other ways it does not slow down your site that much, and works really well. And looks good if you implement it well on your site!
I'm completely new to Shopify and had my background video set up within minutes. Highly recommend!
Great and very easy to set up . Had a few problems with a picture in the background, however that was sorted out within 24 hours by the supportteam. Looks great.
Super app je dirai d'avantage par la suite
Great app, really cool and makes the website look great. Would be better if they made it when you add in a section the video moves with it and doesn't mess up the page
Frank has proven to be one of the most helpful professionals in the field. Can't thank him enough for his support.
Fantastic app, fantastic team, can't believe it works so easy...thank you so much!
I can see some complains, that I can't understand and must absolutely disagree with. Well numbers don't lie, just look at the number of 5star review. Legfekcentrum.hu
I love the concept of the app. However, the functionality is reliable. it keeps freezing. Freezing increases as you add additional apps to site.
Thanks for your feedback, and sorry for any inconvenience this may cause you.
Our support team has tested out the app in your store, and we haven't been able to replicate the behaviour you're mentioning. We also tried to reach out to you twice; the first time 30 minutes after your feedback was posted, and the second time yesterday, but we haven't heard from you.
We'd love to take a deeper look as this is not the expected behaviour, and perhaps the situation is not related to the app itself. Please reply to our email so we can check it further.
We will happy to help; we want you to be fully satisfied with the app and support.
Kind regards,
The Incubate Team
forced to use youtube as only option for playing a video. why can't we upload a video from our computer?
Thank you for your review. We previously wrote to you via email.
Unfortunately, videos cannot be uploaded from a computer because the Shopify platform does not have streaming capabilities. Streaming videos directly from the Shopify servers would cause performance issues.
We chose YouTube as the app's steaming video service because it is the most popular and most stable video platform in the world. Uploading a video to YouTube is also free, quick and easy.
Streaming of YouTube videos is outlined in our app description and our documentation http://docs.codeblackbelt.com/article/882-can-i-upload-my-own-videos
We have ben customers with shopify for aboth 12 months now.We have used around 30 / 40 differant apps they have, and delited most of tham as they dont and never ever works. In my soon 61 yers on this planet I have had several webshops and therfore also ben using many differant webhost companys around this planet, but anything like shopify and their apps I have never seen anything like it in any plase on this entire planet. The service,responds,backfees given us from this company and its app develupers you want find in your wildest dreams and immagination any simular as well as worst. I just made an phonecall to shopify support aboth your backgraound vidio crap thats neigther are working as it should as nothing happends whan you choose any backgrounds, and what did they had to say.The same story as always.Iam sorry for your problems we are here to help and blablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablablabla
As we just payd the outstanding invoice thar we have ben refusing to pay for more than 1 month now, as the CEO and owner of our company,I have desided to saty with this crap out the rest of this month and than moove to another webhost company as soon as we find one that actually are able and know how to sell a service that works as well as how they do business and deels with their customers.
We HIGHLY DO NOT RECOMMAND USE OF SHOPIFY AND THEIR APP DEVELPERS. This recomandation are ment as an VERY SERIUS WARNING.
[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]
The merchant had the app installed and working properly in their store (up to a 3 weeks after this review was written), before they completely closed their Shopify account.
After receiving this review, we contacted the merchant on numerous occasions to find out what the issue was, but received no reply.
We then proceeded to contact Shopify support to help mediate the matter. The merchant had so many apps installed that they didn't know which ones they were reviewing and encountered various issues in their store because of that.
In summary, it was a case of confusion and misunderstanding in reviewing the wrong app.