CBB • Video Background
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Worst app ever!!!!!!!! Nothing works!!! Lots and lots of glitches in the store. And while the support staff is very nice when it comes to their ability to resolve things - nada! Please do yourself a huge favor, and don't you dare download it!
And if anyone thinks I'm just writing this without proof, I have the correspondence with the support team in my email that will show the enormous difficulties and their incompetence.
Dear Sweety-Crib,
Thanks for trying our app CBB • Video Background in your store.
We have been reviewing all the conversations you have had with the customer service and indeed there was a configuration problem while configuring the video in your store. First of all because the Vimeo URL was not correctly (it included '?share=copy/' which is not a valid format) and then there was a problem with the mobile location.
We are really sorry you did have a bad experience while configuring the app, but we were trying to help you answering all your emails within minutes. Just for you to know, we are also happy to jump into a call or chat whenever a merchant asks for it, so in case this is your preferred contact method you can ask for it.
I can see that, after the video was configured, there was a problem in the sound on mobile view and the ticket was escalated to our technical support. After that you did uninstall the app, so they did not have the chance to keep helping you.
We have tried to contact you back, so in case you are interested in keeping using the app to the fullest we are happy to jump into a call or chat to help you configuring your videos in your store. In case you decide to reinstall the app, please reply to any of our emails or send a new one to support@codeblackbelt.com. We are available 24/7 and happy to help you!
Regards,
Code Black Belt's support team
"SO BUGGY. I cannot replace an element or edit the preferences for my video. I cannot even chose the video I want as the background. Really brutal."
Above is my original review. I am changing my review to 3 stars thanks to the great customer service and attempts to solve my problem. I am only rating 3 starts because I was still running into issues with loading other youtube videos on my site while using video backgrounds, the app seemed to cancel out my other videos so I could not use it.
Hello Josh,
Thanks for trying our app.
I can see that you contacted our support team and they configured the app for you and you were satisfied with the result, so we consider this request as solved now.
Anyway, if you need any further assistance, just drop us an email at any time and we will quickly help you with the app configuration.
I love love love this feature!!
Very confusing, I have no clue how to use this app. First time user, so will update after I see end product
Watched a youtube video on this" Video Background" app and followed the instructions with the video and the app did not respond like the video said it would.
The video explains that the app will do all the work, yeah right.
Then the option for if the app doesn't work, is to email the developer, and wait for a response. Really?
Only good thing about my experience with this app is I got a free trial. Good idea for app like this Codeblackbelt, but, please make this app better and easier to use. Also, update the youtube video on it..
[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]
We emailed the merchant to check the video configuration in their store and noticed that the YouTube video URL was not set, preventing them from having the video displayed. In other words, their configuration was not complete.
We offered to assist them, if they would forward us the video they wanted to put, but unfortunately, we received no reply.
sometimes it works, most of the time it doesn't. waste of time
[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]
The merchant only had the app installed for a few minutes before posting this review, after uninstalling the app, so we could not help with its configuration.
We emailed the merchant to offer assistance in to configure the app, as it was a simple case of an incorrect configuration preference, but received no reply, despite trying more than once.
If they had contacted us, we could have gladly configured the app for them.
The app works smoothly as can be seen in the app demo store.
It will you website up if you delete it. aaa na a a a a asdf a sdf asdf a sdf as df a ds f asd f asd f asd
Our app does not modify your theme templates or your store configuration.
Once it is uninstalled, it cannot affect your store at all.
You only had the app installed for a few minutes and never contacted us, but I checked your website and everything seems to be OK.
Since I have updated my theme, it doesnt work anymore. I have contacted the service team, but without the reply I was looking for. I dont want to send the video I am about to upload, but would like to have a solution on using the app on my latest theme.
This app is simply not working... I saw the video shortly on the site. Looked so bad even though it was a high quality video from youtube
Hi There,
I am sorry you've had a negative experience with our app :(...We have been trying to contact you, but without success.
We pride ourselves on providing high quality customer support 24/7, however we never received any email request from you. We would be more than happy to help you with anything you need if you'd still like our assistance at support@shopcircle.co
All the best,
Customer Success Team I Shop Circle
Se ha quedado pillado y no va
Hello Mascotus Descanso,
We are sorry to hear that you are not satisfied with our app.
Our Team has been trying to reach out to you but we are still waiting for your response.
We'd be happy to address any concerns you may have with our app either via email or over the phone. We can also help configure the app for you, hopefully you can give us a chance.
Please feel free to reach back to us by responding to one of our emails or you can send another one to support@codeblackbelt.com
Our Team is available 24/7 to assist you so don't hesitate to contact us anytime.
Hoping to hear from you soon, thank you!
Code Black Belt's Support Team