CBB • Video Background
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I had a difficult coding request and thought to email the app developers for some general help. Valentina went above and beyond and coded my request herself!! It saved me hours of youtubing and researching online and she helped me with the request immediately and finished everything under 15 minutes. I would recommend this app to anyone and everybody! Great app and even better customer service!
We appreciate you taking the time to write this review! It's awesome to hear that you found our app very useful and that our amazing Valentina hit the mark for you. Please stay in touch and let us know how we can help you 😊
Have a lovely day,
Customer Success Team | Shop Circle
Constantly glitching
Hello Gigi Burris Team,
Thank you for installing our CBB • Video Background app on your store.
We are sorry if you are not happy with our app and upon checking previous email conversations with our customer service team, you were initially experiencing error 403 which indicates a Shopify Platform Outage.
Our Team had tested the app from their Sandbox stores and did not encounter the same issue and since it was a Shopify outage, the 403 error should resolve on its own. Most outage issues can actually be seen and monitored at https://www.shopifystatus.com/
Regarding the video configuration, we are more than happy to assist you or guide you with everything to make sure that the videos run smoothly on your store.
We have been reaching out to you via email and have been trying to reach you over the phone as well, so we can best assist you, however, we are unable to get through to the number we have on our records. Unfortunately, we haven't received any response via email as well.
We have a team dedicated to assisting you 24/7, so please feel free to respond to any of our emails or send us a new one at support@codeblackbelt.com and we will be happy to help and provide you with the best service possible.
We can also jump into a call or chat to help you configure your videos in your store and address any concerns you may have with our app.
Warm Regards,
Code Black Belt Support Team
I use this to cleanly embed video content into product pages. It's works very well. I loop the video so no ads happen at the end and it loads quickly and looks just right. I make a space on my product page and then target the youtube video to insert on that segment in the app.
Very helpful they were able to communicate with me and solve my concerns about the app, Thank You!
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I'VE REALLY LIKED THIS APP. It has been great to add video to our shop. Very very happy and satisfied with it.
Fast support! Great feature! Highly recommend if you wan auto-play video on your site that compatible anywhere.
I wish every support experience was like this. The APP is great !!
Thank you, Code Black Belt.
Amazing app and best customer service! They did individual adjustments for us and responded very quick!
It's great to hear such kind comments about our app and support team. We try our best to ensure the best experience. So, thanks for trusting us and for this amazing review!🎉
Cheers,
The Incubate Team
Excellent service from the support team whenever I had any questions or needed configuration help. They responded quickly and with ideas to help me get the look I was aiming for. Of course every app has their limitations but with their support, I was able to find a solution I am happy with. Highly recommended!
Not only did CODE BLACK BELT pimp the heck out of their extension for me, they also swag-daddied on the support response times and generosity! Check out the delicious fruit of their labour at allsafesecurity.co.nz, now featuring pre-buffering and a very schwifty introduction video