Video Background
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Great app to make a website more dynamic. Their support team is quick to respond and help with any issues!
Excellent App platform, For great advertising, promotion etc!
Maybe the app has its "need to improve" sections, but the customer service team is always happy to help, so nice and does the job pretty efficiently.
Keep this going, guys!
It is a complete WASTE OF TIME
Hello Technium Team,
We are very sorry to hear that you are not happy with our app.
One of our Support Team reached out to you just a few hours after you installed the app to check if you needed help with the configuration as we noticed that you have not completed configuring a video background. However, we have not heard back from you or received any email or request from your end advising of any issues you might be facing.
If you were having issues with the app configuration, we are just a chat or an email away.
As you may know, our Team is available 24/7 should you need any assistance and we can even configure the video background for you.
We would love to discuss this further with the assurance that we do provide full assistance should you decide to use the app again.
If you can provide us with the best time to call and the number to reach you, we can arrange a phone call or even a chat session, whichever you prefer. You can also respond to any of the emails we have sent you.
We hope to hear from you soon!
Warm Regards,
Code Black Belt's Support Team
Works exactly as advertised. Easy to use and nice effect.
LOVE this app. The easiest app ever.
Many thanks Codeblackbelt!!
Customer support is amazing!! So helpful.
great app we use it at http://animalperformancetransmissions.com
I use it on my website to show a promo video in the background of my home page. Customer service is excellent and assisted me very well. Thanks
This app is amazing! The customer service alone is fantastic. You can see a perfect example here of how we have utilized this app to lower our bounce rate and keep customers.
http://www.bikiniluxe.com/404
Devon
Bikini Luxe
Luxury Swimwear & Resort Wear
I have never reviewed an app before on the Shopify app store, so clearly, Incubate has truly done something amazing for me to spend my time writing this review.
--------Pros--------
-The customer service is the best I've ever seen... ever. I message. They reply. Usually within minutes. There have been many times where I get replies/solutions in under 10 minutes and I am on my way.
-There is a lot of versatility with the app. You can truly do whatever you want with it.
-It is rather easy to use!
-It does what it says it'll do and more.
--------Cons (but not really)--------
-Once or twice a month, I experience some sort of glitch with the app. Sometimes videos will disappear without reason. I can say for sure that a handful of times I thought it was the app but it was me and vise versa. On the flip side, contact them and they will have a solution in no time. I recently had all my videos stop working and contacted them. Within an hour, everything was back to normal and better than ever.
-This could very likely not be related to the app at all but my website has a rather slow speed score. I am not sure if this is because of the app, the number of videos I have (around 15-20), or something completely unrelated. This isn't too important to me but I thought I'd point it out. Overall, 5 stars. It provides a more diverse experience to showcase my products that pictures simply can't provide. I look forward to continuing the use of this app on my website!