CBB • Video Background
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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GREAT customer service and app! Thank you, Larry Oller specifically for helping me! Five stars for sure! :)
Awesome app, I wish it was a little cheaper per month. I also Wish you could isolate the video into one section as I have to change my nice white background to no background. This causes any issue with the video still being the left side drop-down menu.
App is overpriced but does the job. I would be more inclined to keep this app if it was issued at cheaper rate. 1-3.00 is reasonable.
Hello Top Heavy Entertainment Team,
We are very sorry to hear that you are not satisfied with our pricing model.
Our app fees are tightly adjusted, taking into consideration different factors such as app development, maintenance, infrastructure, support, and server resources.
We have tried our best to maintain a delicate balance between these costs to make the app sustainable in the long run while still providing the best service possible.
We will be happy to discuss this with you over a phone call or perhaps a private chat so we can provide you with more options.
Our Customer Service Team has been trying to connect with you via email, so please feel free to respond or perhaps send us a new one at support@codeblackbelt.com and we will be happy to discuss this with you.
We are available 24/7, feel free to reach back to us anytime.
Warm Regards,
Code Black Belt Support Team
The app was a little quirky for me and I was having a difficult time getting the results I wanted so I opened a support ticket. I was expecting to hear back in 24 - 48 hours but I got a reply in minutes. They walked me thru the process and even were able to place it for me. I am new to shopify but I am definitely subscribing to this app because the customer service is other worldly. I have the app working now but the support team is super responsive and worth the price of admission.
Thank you so much for your feedback. We are always striving to provide you with the best support experience, along with reliable and intuitive apps. If there's anything we can do to improve your experience, please let us know. 🙌
All the best,
The Incubate Team
Perfect! Easy to use. Does exactly what it says! And the tech to is quick to respond to questions and help you install.
Great app to make your store more alive. Also a good support team!!! I got a question and in less than 1 hour they replied and fixed my issue. Love this app! This is the update that my store needed
Update: Mike responded to our review super quickly and offered a great solution to add a video under our product images that looks great. Brilliant customer service!
Really easy to use app which makes it so easy to add videos to your homepage. Support has been fantastic and really responsive when needed. One extra thing we would love would be to add a video to the product images on product pages in Shopify without it covering all the photos. This would be an amazing bonus!
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After i wrote a bad review, i became a call from you and you solved the problem, thanks for your support !
NICE JOB I LIKE IT BEST STORE EVER IN THE UNITED STATES WOOOOO GAT BET GET JOB GLOIVE ILLLL ONIKLPOMNHN