Video Background

Video Background

Avis (89)

Note globale
4,2
Nombre d’avis par note
  • 81 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 7 % des avis sont des avis à 1 étoiles
Modifié le 18 octobre 2016

Update: Mike responded to our review super quickly and offered a great solution to add a video under our product images that looks great. Brilliant customer service!
Really easy to use app which makes it so easy to add videos to your homepage. Support has been fantastic and really responsive when needed. One extra thing we would love would be to add a video to the product images on product pages in Shopify without it covering all the photos. This would be an amazing bonus!

Tilly And The Buttons
Royaume-Uni
4 mois d’utilisation de l’application
Modifié le 22 octobre 2019

Great and innovative product! Also good support but sadly there is no such feature for bulk editing. Our business drives around movies so it would be a tiresome hassle to add trailers for every movie 1 by 1.

Amuzzi
Belgique
4 mois d’utilisation de l’application
31 août 2022

Guter und schneller Kundensupport. Ich hatte ein Problem mit der richtigen Positionieren und Formatierung eines Videos. Es hat keine 24 Stunden gedauert, da habe ich eine Custom CSS vom Kundensupport erhalten. Danke!

Alora Natural GmbH
Allemagne
Environ un mois d’utilisation de l’application
22 octobre 2020

This video background app is easy to configure and does what we need. Thanks Code Black Belt. Would give the app 5 stars if the fast loading option didn't conflict with the Shopify theme video on the home page. EpiTraceSentinelSolutions.com

EpiTraceSentinelSolutions.com
Canada
Environ un mois d’utilisation de l’application
11 mai 2020

Very help app and has most of the features I need. The video created is responsive and works well on all screen sizes.

Hux Office
États-Unis
13 jours d’utilisation de l’application
Modifié le 27 janvier 2021

The app works well and does what it says. It is not immediately obvious how to set it up in some instances, but the support is excellent and they actually do it all for you quickly if you have a problem- and once you see exactly how they set it up, it is easy to do the same in other sections.
The reason for not giving it 5 stars is that it only works with Youtube, and in order to block the Youtube logo and controls the video starts with the top and bottom blacked out for the first 1-2 seconds, in a gradient that you can modify or remove altogether- but then you have the Youtube logo and controls showing. The developers explained that the reason for using Youtube is that it is the only platform that streams the video; if you upload it to Shopify for example, users have to download the entire video before it starts playing, therefore slowing down the shop performance. However, I would prefer the option to upload to Shopify instead of using Youtube, as I can compress a video quite well and internet speeds are generally fast these days. Perhaps if the app auto-detected internet speed and showed images instead of video if the internet speed is slow it would be ideal, but probably too much to ask for!

Riviera Ready
Royaume-Uni
12 jours d’utilisation de l’application
10 mars 2024

Excellent App platform, For great advertising, promotion etc!

Vintage-Sealed
États-Unis
Presque 2 ans d’utilisation de l’application
5 mars 2024

Maybe the app has its "need to improve" sections, but the customer service team is always happy to help, so nice and does the job pretty efficiently.
Keep this going, guys!

Balvin Fashion
Hongrie
4 jours d’utilisation de l’application
1 décembre 2023

Se ha quedado pillado y no va

Mascotus Descanso
Espagne
10 minutes d’utilisation de l’application
Code Black Belt a répondu 4 décembre 2023

Hello Mascotus Descanso,

We are sorry to hear that you are not satisfied with our app.

Our Team has been trying to reach out to you but we are still waiting for your response.

We'd be happy to address any concerns you may have with our app either via email or over the phone. We can also help configure the app for you, hopefully you can give us a chance.

Please feel free to reach back to us by responding to one of our emails or you can send another one to support@codeblackbelt.com

Our Team is available 24/7 to assist you so don't hesitate to contact us anytime.

Hoping to hear from you soon, thank you!

Code Black Belt's Support Team

21 octobre 2023

Orit Fox Fashion New Line
États-Unis
Environ 24 heures d’utilisation de l’application
15 octobre 2023

Worst app ever!!!!!!!! Nothing works!!! Lots and lots of glitches in the store. And while the support staff is very nice when it comes to their ability to resolve things - nada! Please do yourself a huge favor, and don't you dare download it!
And if anyone thinks I'm just writing this without proof, I have the correspondence with the support team in my email that will show the enormous difficulties and their incompetence.

Sweety-Crib
Israël
Environ 5 heures d’utilisation de l’application
Code Black Belt a répondu 19 octobre 2023

Dear Sweety-Crib,

Thanks for trying our app CBB • Video Background in your store.

We have been reviewing all the conversations you have had with the customer service and indeed there was a configuration problem while configuring the video in your store. First of all because the Vimeo URL was not correctly (it included '?share=copy/' which is not a valid format) and then there was a problem with the mobile location.

We are really sorry you did have a bad experience while configuring the app, but we were trying to help you answering all your emails within minutes. Just for you to know, we are also happy to jump into a call or chat whenever a merchant asks for it, so in case this is your preferred contact method you can ask for it.

I can see that, after the video was configured, there was a problem in the sound on mobile view and the ticket was escalated to our technical support. After that you did uninstall the app, so they did not have the chance to keep helping you.

We have tried to contact you back, so in case you are interested in keeping using the app to the fullest we are happy to jump into a call or chat to help you configuring your videos in your store. In case you decide to reinstall the app, please reply to any of our emails or send a new one to support@codeblackbelt.com. We are available 24/7 and happy to help you!

Regards,

Code Black Belt's support team

9 juin 2023

Muito bom , perfeito adorei mt , é muito util e diferenciado .. Eu gosto muito de usar video na minha loja !

Partiu já Comprei
Brésil
4 jours d’utilisation de l’application
Code Black Belt a répondu 13 juin 2023

Thank you for leaving us a 5🌟 review! It is our pleasure to hear your valuable feedback and your kind words about our product. We are always here to help you 24/7 with anything you need.

Have a lovely day and all the best with your business,

Customer Success Team I Shop Circle

24 janvier 2023

Fantastic app and superior and fast customer support. The app is easy to use, but sometimes you need a little tweaking for your template. The support team replies quickly and always comes through for me.

Bold In Peace
États-Unis
Environ 2 mois d’utilisation de l’application
Code Black Belt a répondu 24 janvier 2023

We are happy to know that our app fulfilled your expectations and this really motivates us to keep improving the app and support we provide. Any other requests you may have, do not hesitate to reach out.

We will be happy to help.
All the best,

Customer Success Team I Shop Circle

20 octobre 2022

fantastic customer support very quicky fixed my problem. So happy, thank you. The app works great, I've tried many others and this is the best one

viktoriahomes
Royaume-Uni
Environ 12 heures d’utilisation de l’application
Code Black Belt a répondu 25 octobre 2022

We can’t thank you enough for the kind words! It always warms our hearts to hear that you've found Video Background very helpful and about your great experience with our support team. Your feedback means the world to us!🤩

Cheers,
Customer Success team I Shop Circle

5 octobre 2022

Helps your website look great and the customer support is always fast, helpful, and very friendly. Would recommend this app to anyone trying to make their website shine.

S.V
Émirats arabes unis
14 jours d’utilisation de l’application
Code Black Belt a répondu 5 octobre 2022

Hooray 🎉!! We're happy to hear you're having a fantastic time with us and thank you for your kind words about our customer success team! We're always happy to help 24/7 with anything you need.

Have a lovely day,
Customer Success Team I Shop Circle

1 septembre 2022

Amazing app! Very easy to use and highly adaptable. I contacted support for assistance and they answered me extremely quickly and efficiently.

Support Anniversary Store
Canada
Code Black Belt a répondu 2 septembre 2022

We're so glad to hear you're having an excellent experience using our app and your kind words about our customer service! Thank you for your amazing review and please reach out if you need further support.

All the best,
Customer Success Team I Shop Circle

10 juillet 2022

Embed dynamic videos in your store in minutes
From replacing static images to background video on your home page, Video Background enables you to choose any public Vimeo, YouTube, or other preselected video and embed it on any page in your shop in minutes.

lalarr PICK
Malaisie
Environ 24 heures d’utilisation de l’application
19 avril 2022

Really great app and easy to use! The support team was also incredibly helpful when my limited CSS/HTML knowledge came up short.

TENS CLUB
États-Unis
Environ 16 heures d’utilisation de l’application
Code Black Belt a répondu 19 avril 2022

Thanks for this amazing review. Great to hear you've found the app easy to use and our support team incredibly helpful 🤩. We are always happy to help 24/7. All the best!

24 mars 2022

this app is very helpful and took my website to a whole new level. The reason I felt the need to write a review, is because of the impeccable customer service that was literally available to me 24/7. Esteban was able to fix any issues or bugs for me, as well as help optimize the layout of my site. love this app

REPENT CONFIDENTIAL
États-Unis
3 jours d’utilisation de l’application
Code Black Belt a répondu 24 mars 2022

You've made our day!! Thank you for this amazing review; we appreciate the time you took to share your experience!😍...Our customer service is always willing to go the extra mile. Cheers

19 février 2022

I love love love this app! I was looking for a way to loop a video on my home page and this app has done it beautifully. You can see it on my homepage https://morethanswim.com

More Than Swim UK
Royaume-Uni
Environ 4 heures d’utilisation de l’application
Code Black Belt a répondu 22 février 2022

Thanks for your kind words, they mean the world to us 😍! Your store looks amazing with that video. We are so glad that you trust us, we wish you the best!

1 décembre 2021

Ottima! come da descrizione consente di aggiungere video nelle pagine in modo da sostituirsi ad elementi oppure in aggiunta, ci sono molteplici funzioni avanzate da selezionare. Essenziale

Piccolincrescita
Italie
13 jours d’utilisation de l’application
Code Black Belt a répondu 5 décembre 2021

We are happy to know that our app fulfilled your expectations 🎉 This really motivates us to keep improving the app and support we provide. Thanks for trusting us and for this fantastic review! 😀

17 octobre 2021

The app was a little quirky for me and I was having a difficult time getting the results I wanted so I opened a support ticket. I was expecting to hear back in 24 - 48 hours but I got a reply in minutes. They walked me thru the process and even were able to place it for me. I am new to shopify but I am definitely subscribing to this app because the customer service is other worldly. I have the app working now but the support team is super responsive and worth the price of admission.

blockjocks
États-Unis
Environ 11 heures d’utilisation de l’application
Code Black Belt a répondu 18 octobre 2021

Thank you so much for your feedback. We are always striving to provide you with the best support experience, along with reliable and intuitive apps. If there's anything we can do to improve your experience, please let us know. 🙌

All the best,
The Incubate Team

15 octobre 2021

Seriously AMAZING app and swift responses to my questions - and they even fixed my issues immediately. I can't thank them enough!!! My site looks gorgeous, thanks so much!

I Am Deadly
États-Unis
4 mois d’utilisation de l’application
Code Black Belt a répondu 15 octobre 2021

We are glad to know you love our app and swift support! I agree your store looks gorgeous🤩Thank YOU for trusting us and letting us grow together.🙌

All the best,
The Incubate Team

11 octobre 2021

Great app and support. I am very happy with the quick and friendly service. I got quite a few customizations done for my shop and everything runs smoothly. Great experience to work with these guys. Much recommended!

Paradrome Clothing
Allemagne
Environ 2 mois d’utilisation de l’application
Code Black Belt a répondu 11 octobre 2021

We are amazed by your positive words; we appreciate the time you took to share your thoughts!😍 Thanks for trusting us and for spreading the word.

All the best,
The Incubate Team

30 août 2021

Works very well and if you get stuck or confused the support team is very helpful and quick to respond.

Bull Biter Cider
États-Unis
Environ 3 heures d’utilisation de l’application
Code Black Belt a répondu 31 août 2021

Thanks for such a nice review! Happy to hear you like our app and support; this motivates us to keep it up. :)

Regards,
The Incubate Team

19 août 2021

how do we delete the background code after I have uninstalled the app, we installed it, then we didn't like how it looked with our website so I would like to delete the code

Onlythebosses
Canada
2 minutes d’utilisation de l’application
Code Black Belt a répondu 19 août 2021

Thanks for your feedback.

We have checked your store HTML and see that no traces of our code are left. You may rest assured that all app code is removed.

Anyway, if you need anything else please tell us, we will be pleased to help.

Modifié le 22 mai 2021

GREAT customer service and app! Thank you, Larry Oller specifically for helping me! Five stars for sure! :)

Adaph
Afrique du Sud
3 jours d’utilisation de l’application
9 avril 2021

Love this my background is so bomb and it has music

Iccyyglamour
États-Unis
33 minutes d’utilisation de l’application
10 mars 2021

great customer service, great app. i had a problem using the video, but customer service took care of it within a day. Many Thanks

Album Cover
Allemagne
1 jour d’utilisation de l’application
11 février 2021

This app is wonderful and has the absolute best customer service team! They checked my store without me even having to ask, to make sure the app was working well and notified me when they thought an issue had arised, come to find out there was no issue after all. The fact that they took the time to make sure everything was functioning properly on my website and notified me when they thought there was an issue and offered to help me, speaks volumes about them! I highly recommend this app to anyone who is looking to have their store stand out from the rest and values awesome customer service!

Solar Reigns
États-Unis
9 jours d’utilisation de l’application
2 février 2021

I coudn't display the video correctly on my site. Team was very quick to reply and efficient! I recommend!

BeFitLab
France
Environ 9 heures d’utilisation de l’application
Modifié le 27 novembre 2020

Very helpful they were able to communicate with me and solve my concerns about the app, Thank You!
,

ARCHIVED BY ALEX
Canada
1 jour d’utilisation de l’application
4 novembre 2020

NICE JOB I LIKE IT BEST STORE EVER IN THE UNITED STATES WOOOOO GAT BET GET JOB GLOIVE ILLLL ONIKLPOMNHN

GET COMPANY
États-Unis
3 minutes d’utilisation de l’application
1 novembre 2020

Couldn't be easier to get a full background video on the site. Simply point at a video and watch it work within 5 minutes.

Utility Tracks
Canada
Environ une heure d’utilisation de l’application
11 octobre 2020

Mon thème ne prenait pas en compte les vidéos (sauf lien youtube qui ne fais pas pro du tout).
Cette appli est super, je la conseille fortement. Si vous rencontrez le moindre problème, vous écrivez un mail et l'équipe vous répond en maximum 5 minutes ! Je recommande !

Podizz
Suisse
5 jours d’utilisation de l’application
5 octobre 2020

Great experience! This is a great application that will surely boost your sales. I would highly recommend the application.

Citta la fragrance
Philippines
5 jours d’utilisation de l’application
18 août 2020

It will you website up if you delete it. aaa na a a a a asdf a sdf asdf a sdf as df a ds f asd f asd f asd

Pure N Luxe
États-Unis
23 minutes d’utilisation de l’application
Code Black Belt a répondu 19 août 2020

Our app does not modify your theme templates or your store configuration.
Once it is uninstalled, it cannot affect your store at all.

You only had the app installed for a few minutes and never contacted us, but I checked your website and everything seems to be OK.

Modifié le 16 août 2020

After i wrote a bad review, i became a call from you and you solved the problem, thanks for your support !

EasySafeMoto
Allemagne
Environ une heure d’utilisation de l’application
10 août 2020

Awesome app! Great customer service with attention to detail. Get it now! You will not be disappointed Checkout DigitaKey.com to see it in action and give your site the wow factor.

DigitaKey
États-Unis
3 mois d’utilisation de l’application
Modifié le 18 juillet 2020

I posted gave the app one star, but I was immediately contacted and received direct support on configuring my background properly. It is now working pretty solid. The app for background could possibly use more tweaks to make it run smoother on all platforms, but for now I am satisfied with the service and support

Giadonna®
États-Unis
Plus d'un an d’utilisation de l’application
20 mai 2020

Nothing but 5 stars here guys, what a great team to work with. The team behind Video Background can change and adapt the app to our needs. We've had a change of layout and templates and switched around how we present our site, and they've helped and coded everything in the background for us, making it seamless and easy! Thanks so much for putting time into your customer service, it makes a huge difference for us.

heartlegs
Norvège
4 jours d’utilisation de l’application
17 mai 2020

I used the app to add a video background. The support was unbelievable! Even though I was still on my free trial period, my request was taken care of promptly and deligently! Thank you!

INCANDLESCENT
Inde
26 jours d’utilisation de l’application
Modifié le 7 mai 2020

The customer service behind this app is amazing! We had some issues getting the app to work and they helped us right away. We have never had better customer support from an app! The customization on how you want to have your video displayed is phenomenal and it is super easy to use. They definitely deserve a 5-star rating and are well worth the subscription.

Cap-an-Tap
États-Unis
11 jours d’utilisation de l’application
Code Black Belt a répondu 3 mai 2020

Hello, thanks for trying our app,

The play video button in the middle of the page was not from our app but from your theme. We have already hidden it.

I've recorded a video of your store https://youtu.be/VMi6e5tPWl0 where you can see how everything is working smoothly and there is no play button.

Whenever you need any assistance with our app just drop us an email, we are always happy to help.

29 avril 2020

I really love this app, it works perfectly and they have the best product support team I have ever met. They are extremely efficient, hardworking, helpful and polite. I would like to extend my thanks to Senthil, Roberto Gaona, Deepika Kesavaraj, Ricardo Osorio, Carlos Henao, Andres Moncada and Dragana Begojev from the Code Black Belt Product Support Team. I totally recommend this app!

The Silky Goddess
Mexique
2 mois d’utilisation de l’application
26 avril 2020

Awesome app, I wish it was a little cheaper per month. I also Wish you could isolate the video into one section as I have to change my nice white background to no background. This causes any issue with the video still being the left side drop-down menu.

Cole's Retail
États-Unis
4 mois d’utilisation de l’application
18 mars 2020

Excellent service from the support team whenever I had any questions or needed configuration help. They responded quickly and with ideas to help me get the look I was aiming for. Of course every app has their limitations but with their support, I was able to find a solution I am happy with. Highly recommended!

1933cocktails
Espagne
1 jour d’utilisation de l’application
17 mars 2020

Perfect, If you want to autoplay a video, but it would be better if it doesnt have the gradient at the start

koruyucu
Turquie
7 jours d’utilisation de l’application
Modifié le 17 mars 2020

cool app. I think it is the best app for Video Background on SHopify app store. I suggest to everyone!!

PupChelin
États-Unis
15 minutes d’utilisation de l’application
17 février 2020

I use this to cleanly embed video content into product pages. It's works very well. I loop the video so no ads happen at the end and it loads quickly and looks just right. I make a space on my product page and then target the youtube video to insert on that segment in the app.

The Lumid™
Canada
17 jours d’utilisation de l’application
18 décembre 2019

I AM REALLY DISAPOINTED WITH THE STAFF. THEIR VIDEO STOPPED WORKING ON MOBILE 2 DAYS AFTER I PURCHASED IT AND NO ONE IS RESPONDING TO ME TO FIX IT. LOOK FOR ANOTHER APP

primopodz
Canada
2 jours d’utilisation de l’application
Code Black Belt a répondu 19 décembre 2019

This customer contacted us saying that the video was not working on mobile. We replied quickly to him showing the video working good on mobile (proof can be seen at https://youtu.be/mY1T-7wB-e0) and asking which mobile device he was using but he got angry and uninstalled the app and wrote this negative review. Then installed the app for a minute in another store just to write another negative review.

When he contacted us we tested their store on multiple Android and iOS devices and found no issue. We replied quickly to their message.

8 novembre 2019

I used this app and it was amazing. It made my store look amazing with additional informative videos. Great Work. Keep it up. Strongly recommend.

Kenya Tours
Kenya
Environ un an d’utilisation de l’application
Modifié le 1 novembre 2019

Since I have updated my theme, it doesnt work anymore. I have contacted the service team, but without the reply I was looking for. I dont want to send the video I am about to upload, but would like to have a solution on using the app on my latest theme.

sounmeskin
Territoires palestiniens
19 minutes d’utilisation de l’application
28 octobre 2019

great app and option for websites. It allows me to create and give my web a professional and better way for myself to express what I want and what my website is about.

Botikose
États-Unis
3 mois d’utilisation de l’application
2 octobre 2019

Awesome app. This app made my store like a movie theater. I love it. Highly recommended to all stores.

StopBee
États-Unis
19 minutes d’utilisation de l’application
26 septembre 2019

Definetly a good app for my store. Customers welcoming with nice video and hyped music giving them that energy to spend some :)

Rich Kids Outlet
États-Unis
20 jours d’utilisation de l’application
Modifié le 6 septembre 2019

I'VE REALLY LIKED THIS APP. It has been great to add video to our shop. Very very happy and satisfied with it.

Gold Elite Apparel
États-Unis
3 mois d’utilisation de l’application