
Video Background
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Update: Mike responded to our review super quickly and offered a great solution to add a video under our product images that looks great. Brilliant customer service!
Really easy to use app which makes it so easy to add videos to your homepage. Support has been fantastic and really responsive when needed. One extra thing we would love would be to add a video to the product images on product pages in Shopify without it covering all the photos. This would be an amazing bonus!
Great and innovative product! Also good support but sadly there is no such feature for bulk editing. Our business drives around movies so it would be a tiresome hassle to add trailers for every movie 1 by 1.
Guter und schneller Kundensupport. Ich hatte ein Problem mit der richtigen Positionieren und Formatierung eines Videos. Es hat keine 24 Stunden gedauert, da habe ich eine Custom CSS vom Kundensupport erhalten. Danke!
This video background app is easy to configure and does what we need. Thanks Code Black Belt. Would give the app 5 stars if the fast loading option didn't conflict with the Shopify theme video on the home page. EpiTraceSentinelSolutions.com
Very help app and has most of the features I need. The video created is responsive and works well on all screen sizes.
The app works well and does what it says. It is not immediately obvious how to set it up in some instances, but the support is excellent and they actually do it all for you quickly if you have a problem- and once you see exactly how they set it up, it is easy to do the same in other sections.
The reason for not giving it 5 stars is that it only works with Youtube, and in order to block the Youtube logo and controls the video starts with the top and bottom blacked out for the first 1-2 seconds, in a gradient that you can modify or remove altogether- but then you have the Youtube logo and controls showing. The developers explained that the reason for using Youtube is that it is the only platform that streams the video; if you upload it to Shopify for example, users have to download the entire video before it starts playing, therefore slowing down the shop performance. However, I would prefer the option to upload to Shopify instead of using Youtube, as I can compress a video quite well and internet speeds are generally fast these days. Perhaps if the app auto-detected internet speed and showed images instead of video if the internet speed is slow it would be ideal, but probably too much to ask for!
Excellent App platform, For great advertising, promotion etc!
Maybe the app has its "need to improve" sections, but the customer service team is always happy to help, so nice and does the job pretty efficiently.
Keep this going, guys!
Se ha quedado pillado y no va
Hello Mascotus Descanso,
We are sorry to hear that you are not satisfied with our app.
Our Team has been trying to reach out to you but we are still waiting for your response.
We'd be happy to address any concerns you may have with our app either via email or over the phone. We can also help configure the app for you, hopefully you can give us a chance.
Please feel free to reach back to us by responding to one of our emails or you can send another one to support@codeblackbelt.com
Our Team is available 24/7 to assist you so don't hesitate to contact us anytime.
Hoping to hear from you soon, thank you!
Code Black Belt's Support Team
Worst app ever!!!!!!!! Nothing works!!! Lots and lots of glitches in the store. And while the support staff is very nice when it comes to their ability to resolve things - nada! Please do yourself a huge favor, and don't you dare download it!
And if anyone thinks I'm just writing this without proof, I have the correspondence with the support team in my email that will show the enormous difficulties and their incompetence.
Dear Sweety-Crib,
Thanks for trying our app CBB • Video Background in your store.
We have been reviewing all the conversations you have had with the customer service and indeed there was a configuration problem while configuring the video in your store. First of all because the Vimeo URL was not correctly (it included '?share=copy/' which is not a valid format) and then there was a problem with the mobile location.
We are really sorry you did have a bad experience while configuring the app, but we were trying to help you answering all your emails within minutes. Just for you to know, we are also happy to jump into a call or chat whenever a merchant asks for it, so in case this is your preferred contact method you can ask for it.
I can see that, after the video was configured, there was a problem in the sound on mobile view and the ticket was escalated to our technical support. After that you did uninstall the app, so they did not have the chance to keep helping you.
We have tried to contact you back, so in case you are interested in keeping using the app to the fullest we are happy to jump into a call or chat to help you configuring your videos in your store. In case you decide to reinstall the app, please reply to any of our emails or send a new one to support@codeblackbelt.com. We are available 24/7 and happy to help you!
Regards,
Code Black Belt's support team
Muito bom , perfeito adorei mt , é muito util e diferenciado .. Eu gosto muito de usar video na minha loja !
Thank you for leaving us a 5🌟 review! It is our pleasure to hear your valuable feedback and your kind words about our product. We are always here to help you 24/7 with anything you need.
Have a lovely day and all the best with your business,
Customer Success Team I Shop Circle
Fantastic app and superior and fast customer support. The app is easy to use, but sometimes you need a little tweaking for your template. The support team replies quickly and always comes through for me.
We are happy to know that our app fulfilled your expectations and this really motivates us to keep improving the app and support we provide. Any other requests you may have, do not hesitate to reach out.
We will be happy to help.
All the best,
Customer Success Team I Shop Circle
fantastic customer support very quicky fixed my problem. So happy, thank you. The app works great, I've tried many others and this is the best one
We can’t thank you enough for the kind words! It always warms our hearts to hear that you've found Video Background very helpful and about your great experience with our support team. Your feedback means the world to us!🤩
Cheers,
Customer Success team I Shop Circle
Helps your website look great and the customer support is always fast, helpful, and very friendly. Would recommend this app to anyone trying to make their website shine.
Hooray 🎉!! We're happy to hear you're having a fantastic time with us and thank you for your kind words about our customer success team! We're always happy to help 24/7 with anything you need.
Have a lovely day,
Customer Success Team I Shop Circle
Amazing app! Very easy to use and highly adaptable. I contacted support for assistance and they answered me extremely quickly and efficiently.
We're so glad to hear you're having an excellent experience using our app and your kind words about our customer service! Thank you for your amazing review and please reach out if you need further support.
All the best,
Customer Success Team I Shop Circle
Embed dynamic videos in your store in minutes
From replacing static images to background video on your home page, Video Background enables you to choose any public Vimeo, YouTube, or other preselected video and embed it on any page in your shop in minutes.
Really great app and easy to use! The support team was also incredibly helpful when my limited CSS/HTML knowledge came up short.
Thanks for this amazing review. Great to hear you've found the app easy to use and our support team incredibly helpful 🤩. We are always happy to help 24/7. All the best!
this app is very helpful and took my website to a whole new level. The reason I felt the need to write a review, is because of the impeccable customer service that was literally available to me 24/7. Esteban was able to fix any issues or bugs for me, as well as help optimize the layout of my site. love this app
You've made our day!! Thank you for this amazing review; we appreciate the time you took to share your experience!😍...Our customer service is always willing to go the extra mile. Cheers
I love love love this app! I was looking for a way to loop a video on my home page and this app has done it beautifully. You can see it on my homepage https://morethanswim.com
Thanks for your kind words, they mean the world to us 😍! Your store looks amazing with that video. We are so glad that you trust us, we wish you the best!
Ottima! come da descrizione consente di aggiungere video nelle pagine in modo da sostituirsi ad elementi oppure in aggiunta, ci sono molteplici funzioni avanzate da selezionare. Essenziale
We are happy to know that our app fulfilled your expectations 🎉 This really motivates us to keep improving the app and support we provide. Thanks for trusting us and for this fantastic review! 😀
The app was a little quirky for me and I was having a difficult time getting the results I wanted so I opened a support ticket. I was expecting to hear back in 24 - 48 hours but I got a reply in minutes. They walked me thru the process and even were able to place it for me. I am new to shopify but I am definitely subscribing to this app because the customer service is other worldly. I have the app working now but the support team is super responsive and worth the price of admission.
Thank you so much for your feedback. We are always striving to provide you with the best support experience, along with reliable and intuitive apps. If there's anything we can do to improve your experience, please let us know. 🙌
All the best,
The Incubate Team
Seriously AMAZING app and swift responses to my questions - and they even fixed my issues immediately. I can't thank them enough!!! My site looks gorgeous, thanks so much!
We are glad to know you love our app and swift support! I agree your store looks gorgeous🤩Thank YOU for trusting us and letting us grow together.🙌
All the best,
The Incubate Team
Great app and support. I am very happy with the quick and friendly service. I got quite a few customizations done for my shop and everything runs smoothly. Great experience to work with these guys. Much recommended!
We are amazed by your positive words; we appreciate the time you took to share your thoughts!😍 Thanks for trusting us and for spreading the word.
All the best,
The Incubate Team
Works very well and if you get stuck or confused the support team is very helpful and quick to respond.
Thanks for such a nice review! Happy to hear you like our app and support; this motivates us to keep it up. :)
Regards,
The Incubate Team
how do we delete the background code after I have uninstalled the app, we installed it, then we didn't like how it looked with our website so I would like to delete the code
Thanks for your feedback.
We have checked your store HTML and see that no traces of our code are left. You may rest assured that all app code is removed.
Anyway, if you need anything else please tell us, we will be pleased to help.
GREAT customer service and app! Thank you, Larry Oller specifically for helping me! Five stars for sure! :)
Love this my background is so bomb and it has music
great customer service, great app. i had a problem using the video, but customer service took care of it within a day. Many Thanks
This app is wonderful and has the absolute best customer service team! They checked my store without me even having to ask, to make sure the app was working well and notified me when they thought an issue had arised, come to find out there was no issue after all. The fact that they took the time to make sure everything was functioning properly on my website and notified me when they thought there was an issue and offered to help me, speaks volumes about them! I highly recommend this app to anyone who is looking to have their store stand out from the rest and values awesome customer service!
I coudn't display the video correctly on my site. Team was very quick to reply and efficient! I recommend!
Very helpful they were able to communicate with me and solve my concerns about the app, Thank You!
,
NICE JOB I LIKE IT BEST STORE EVER IN THE UNITED STATES WOOOOO GAT BET GET JOB GLOIVE ILLLL ONIKLPOMNHN
Couldn't be easier to get a full background video on the site. Simply point at a video and watch it work within 5 minutes.
Mon thème ne prenait pas en compte les vidéos (sauf lien youtube qui ne fais pas pro du tout).
Cette appli est super, je la conseille fortement. Si vous rencontrez le moindre problème, vous écrivez un mail et l'équipe vous répond en maximum 5 minutes ! Je recommande !
Great experience! This is a great application that will surely boost your sales. I would highly recommend the application.
It will you website up if you delete it. aaa na a a a a asdf a sdf asdf a sdf as df a ds f asd f asd f asd
Our app does not modify your theme templates or your store configuration.
Once it is uninstalled, it cannot affect your store at all.
You only had the app installed for a few minutes and never contacted us, but I checked your website and everything seems to be OK.
After i wrote a bad review, i became a call from you and you solved the problem, thanks for your support !
Awesome app! Great customer service with attention to detail. Get it now! You will not be disappointed Checkout DigitaKey.com to see it in action and give your site the wow factor.
I posted gave the app one star, but I was immediately contacted and received direct support on configuring my background properly. It is now working pretty solid. The app for background could possibly use more tweaks to make it run smoother on all platforms, but for now I am satisfied with the service and support
Nothing but 5 stars here guys, what a great team to work with. The team behind Video Background can change and adapt the app to our needs. We've had a change of layout and templates and switched around how we present our site, and they've helped and coded everything in the background for us, making it seamless and easy! Thanks so much for putting time into your customer service, it makes a huge difference for us.
I used the app to add a video background. The support was unbelievable! Even though I was still on my free trial period, my request was taken care of promptly and deligently! Thank you!
The customer service behind this app is amazing! We had some issues getting the app to work and they helped us right away. We have never had better customer support from an app! The customization on how you want to have your video displayed is phenomenal and it is super easy to use. They definitely deserve a 5-star rating and are well worth the subscription.
Hello, thanks for trying our app,
The play video button in the middle of the page was not from our app but from your theme. We have already hidden it.
I've recorded a video of your store https://youtu.be/VMi6e5tPWl0 where you can see how everything is working smoothly and there is no play button.
Whenever you need any assistance with our app just drop us an email, we are always happy to help.
I really love this app, it works perfectly and they have the best product support team I have ever met. They are extremely efficient, hardworking, helpful and polite. I would like to extend my thanks to Senthil, Roberto Gaona, Deepika Kesavaraj, Ricardo Osorio, Carlos Henao, Andres Moncada and Dragana Begojev from the Code Black Belt Product Support Team. I totally recommend this app!
Awesome app, I wish it was a little cheaper per month. I also Wish you could isolate the video into one section as I have to change my nice white background to no background. This causes any issue with the video still being the left side drop-down menu.
Excellent service from the support team whenever I had any questions or needed configuration help. They responded quickly and with ideas to help me get the look I was aiming for. Of course every app has their limitations but with their support, I was able to find a solution I am happy with. Highly recommended!
Perfect, If you want to autoplay a video, but it would be better if it doesnt have the gradient at the start
cool app. I think it is the best app for Video Background on SHopify app store. I suggest to everyone!!
I use this to cleanly embed video content into product pages. It's works very well. I loop the video so no ads happen at the end and it loads quickly and looks just right. I make a space on my product page and then target the youtube video to insert on that segment in the app.
I AM REALLY DISAPOINTED WITH THE STAFF. THEIR VIDEO STOPPED WORKING ON MOBILE 2 DAYS AFTER I PURCHASED IT AND NO ONE IS RESPONDING TO ME TO FIX IT. LOOK FOR ANOTHER APP
This customer contacted us saying that the video was not working on mobile. We replied quickly to him showing the video working good on mobile (proof can be seen at https://youtu.be/mY1T-7wB-e0) and asking which mobile device he was using but he got angry and uninstalled the app and wrote this negative review. Then installed the app for a minute in another store just to write another negative review.
When he contacted us we tested their store on multiple Android and iOS devices and found no issue. We replied quickly to their message.
I used this app and it was amazing. It made my store look amazing with additional informative videos. Great Work. Keep it up. Strongly recommend.
Since I have updated my theme, it doesnt work anymore. I have contacted the service team, but without the reply I was looking for. I dont want to send the video I am about to upload, but would like to have a solution on using the app on my latest theme.
great app and option for websites. It allows me to create and give my web a professional and better way for myself to express what I want and what my website is about.
Awesome app. This app made my store like a movie theater. I love it. Highly recommended to all stores.
Definetly a good app for my store. Customers welcoming with nice video and hyped music giving them that energy to spend some :)
I'VE REALLY LIKED THIS APP. It has been great to add video to our shop. Very very happy and satisfied with it.