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This is app is easy to use and more importantly the support team is exceedingly helpful, quick to respond knowledgeable. All around great app!

I have never reviewed an app before on the Shopify app store, so clearly, Incubate has truly done something amazing for me to spend my time writing this review.
--------Pros--------
-The customer service is the best I've ever seen... ever. I message. They reply. Usually within minutes. There have been many times where I get replies/solutions in under 10 minutes and I am on my way.
-There is a lot of versatility with the app. You can truly do whatever you want with it.
-It is rather easy to use!
-It does what it says it'll do and more.
--------Cons (but not really)--------
-Once or twice a month, I experience some sort of glitch with the app. Sometimes videos will disappear without reason. I can say for sure that a handful of times I thought it was the app but it was me and vise versa. On the flip side, contact them and they will have a solution in no time. I recently had all my videos stop working and contacted them. Within an hour, everything was back to normal and better than ever.
-This could very likely not be related to the app at all but my website has a rather slow speed score. I am not sure if this is because of the app, the number of videos I have (around 15-20), or something completely unrelated. This isn't too important to me but I thought I'd point it out. Overall, 5 stars. It provides a more diverse experience to showcase my products that pictures simply can't provide. I look forward to continuing the use of this app on my website!

Great service, affordable product, no complaints! ...................................................

I had a difficult coding request and thought to email the app developers for some general help. Valentina went above and beyond and coded my request herself!! It saved me hours of youtubing and researching online and she helped me with the request immediately and finished everything under 15 minutes. I would recommend this app to anyone and everybody! Great app and even better customer service!

This app is amazing! The customer service alone is fantastic. You can see a perfect example here of how we have utilized this app to lower our bounce rate and keep customers.

http://www.bikiniluxe.com/404

Devon
Bikini Luxe
Luxury Swimwear & Resort Wear

Really relatively quite convenient with amazing customer service who are happy to help and will make sure everything looks good as it should.

The movie is displayed beautifully. I am very satisfied.And,support correspondence is fast, and is kind. Thank you!

Love the video on all of my pages, thanks!

Absolutely love the app. So easy to use and made my website look insaneeee!!!
The whole support team was so kind and helpful and very very quick when it comes to resolving issues! i highly recommended. Thank you guys once again for all your support and help!

I've used this app on 4 stores now and it works out of the box superbly. If you need any fine tuning, the support is unbelievably good and rapid. This is one very fine app with an excellent support team to back it up. Highly recommend.