CBB • Video Background
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forced to use youtube as only option for playing a video. why can't we upload a video from our computer?
Thank you for your review. We previously wrote to you via email.
Unfortunately, videos cannot be uploaded from a computer because the Shopify platform does not have streaming capabilities. Streaming videos directly from the Shopify servers would cause performance issues.
We chose YouTube as the app's steaming video service because it is the most popular and most stable video platform in the world. Uploading a video to YouTube is also free, quick and easy.
Streaming of YouTube videos is outlined in our app description and our documentation http://docs.codeblackbelt.com/article/882-can-i-upload-my-own-videos
Perfect, If you want to autoplay a video, but it would be better if it doesnt have the gradient at the start
Sometimes can not see the video after saved all the changes.
Great experience! This is a great application that will surely boost your sales. I would highly recommend the application.
Se ha quedado pillado y no va
Hello Mascotus Descanso,
We are sorry to hear that you are not satisfied with our app.
Our Team has been trying to reach out to you but we are still waiting for your response.
We'd be happy to address any concerns you may have with our app either via email or over the phone. We can also help configure the app for you, hopefully you can give us a chance.
Please feel free to reach back to us by responding to one of our emails or you can send another one to support@codeblackbelt.com
Our Team is available 24/7 to assist you so don't hesitate to contact us anytime.
Hoping to hear from you soon, thank you!
Code Black Belt's Support Team
Love this my background is so bomb and it has music
Terrible - very lacking in control, placement, sizing and stability. Loaded two vidoes up on site - worked fine that day. Within 24 hours videos were not working on site. I would not recommend this software/app.
Leigh J mack, MD, PhD
[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]
The merchant had the app installed for a few minutes and posted this review after uninstalling the app, so we were unable to assist with its configuration.
Unfortunately, we did not receive any email requesting support, if we had, we could have assisted the merchant in configuring the app.
We emailed them offering our help, but received no response.
The app works smoothly, as can be seen in the app demo store.
I AM REALLY DISAPOINTED WITH THE STAFF. THEIR VIDEO STOPPED WORKING ON MOBILE 2 DAYS AFTER I PURCHASED IT AND NO ONE IS RESPONDING TO ME TO FIX IT. LOOK FOR ANOTHER APP
This customer contacted us saying that the video was not working on mobile. We replied quickly to him showing the video working good on mobile (proof can be seen at https://youtu.be/mY1T-7wB-e0) and asking which mobile device he was using but he got angry and uninstalled the app and wrote this negative review. Then installed the app for a minute in another store just to write another negative review.
When he contacted us we tested their store on multiple Android and iOS devices and found no issue. We replied quickly to their message.
Embed dynamic videos in your store in minutes
From replacing static images to background video on your home page, Video Background enables you to choose any public Vimeo, YouTube, or other preselected video and embed it on any page in your shop in minutes.
first i am not like this app owner attitudes because , after i installed this app , this app was performing bad and slow to my site www.gymsupplementsus.com . i requested the app owner give me a call or come to google meet. he refused my request. the have not that facilities. humble to request to everyone avoid this app and i also inform to shopify app department to take legal action.