CBB • Video Background , 204 recensioner

Hello Top Heavy Entertainment Team,

We are very sorry to hear that you are not satisfied with our pricing model.

Our app fees are tightly adjusted, taking into consideration different factors such as app development, maintenance, infrastructure, support, and server resources.

We have tried our best to maintain a delicate balance between these costs to make the app sustainable in the long run while still providing the best service possible.

We will be happy to discuss this with you over a phone call or perhaps a private chat so we can provide you with more options.

Our Customer Service Team has been trying to connect with you via email, so please feel free to respond or perhaps send us a new one at support@codeblackbelt.com and we will be happy to discuss this with you.

We are available 24/7, feel free to reach back to us anytime.

Warm Regards,
Code Black Belt Support Team

Dear Sweety-Crib,

Thanks for trying our app CBB • Video Background in your store.

We have been reviewing all the conversations you have had with the customer service and indeed there was a configuration problem while configuring the video in your store. First of all because the Vimeo URL was not correctly (it included '?share=copy/' which is not a valid format) and then there was a problem with the mobile location.

We are really sorry you did have a bad experience while configuring the app, but we were trying to help you answering all your emails within minutes. Just for you to know, we are also happy to jump into a call or chat whenever a merchant asks for it, so in case this is your preferred contact method you can ask for it.

I can see that, after the video was configured, there was a problem in the sound on mobile view and the ticket was escalated to our technical support. After that you did uninstall the app, so they did not have the chance to keep helping you.

We have tried to contact you back, so in case you are interested in keeping using the app to the fullest we are happy to jump into a call or chat to help you configuring your videos in your store. In case you decide to reinstall the app, please reply to any of our emails or send a new one to support@codeblackbelt.com. We are available 24/7 and happy to help you!

Regards,

Code Black Belt's support team

Hello Gigi Burris Team,

Thank you for installing our CBB • Video Background app on your store.

We are sorry if you are not happy with our app and upon checking previous email conversations with our customer service team, you were initially experiencing error 403 which indicates a Shopify Platform Outage.

Our Team had tested the app from their Sandbox stores and did not encounter the same issue and since it was a Shopify outage, the 403 error should resolve on its own. Most outage issues can actually be seen and monitored at https://www.shopifystatus.com/

Regarding the video configuration, we are more than happy to assist you or guide you with everything to make sure that the videos run smoothly on your store.

We have been reaching out to you via email and have been trying to reach you over the phone as well, so we can best assist you, however, we are unable to get through to the number we have on our records. Unfortunately, we haven't received any response via email as well.

We have a team dedicated to assisting you 24/7, so please feel free to respond to any of our emails or send us a new one at support@codeblackbelt.com and we will be happy to help and provide you with the best service possible.
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We can also jump into a call or chat to help you configure your videos in your store and address any concerns you may have with our app.

​Warm Regards,
Code Black Belt Support Team

Hello Mascotus Descanso,

We are sorry to hear that you are not satisfied with our app.

Our Team has been trying to reach out to you but we are still waiting for your response.

We'd be happy to address any concerns you may have with our app either via email or over the phone. We can also help configure the app for you, hopefully you can give us a chance.

Please feel free to reach back to us by responding to one of our emails or you can send another one to support@codeblackbelt.com

Our Team is available 24/7 to assist you so don't hesitate to contact us anytime.

Hoping to hear from you soon, thank you!

Code Black Belt's Support Team