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Hello Skullness Team,

We appreciate your feedback and completely understand your frustration. It's important to us that we clarify any confusion you may have.

As clearly stated in our app listing on the Shopify App Store, the free plan is currently available only for development stores, not for active, paying merchants. We realize this information may not have been fully clear, and we apologize if it caused any confusion on your end.

Upon reviewing our records, it looks like we haven’t received any previous concerns from you. Please know that we have a team ready to support you 24/7 and guide you through any questions or issues you may have. Our goal is to ensure you have a positive experience with our app, and we’re happy to offer any help you might need.

If you’re still interested in using our app, we urge you to please reach out by replying to any of our emails. We’re eager to help and ensure everything works smoothly for you.

Looking forward to your response.

Code Black Belts Support Team

Hello Top Heavy Entertainment Team,

We are very sorry to hear that you are not satisfied with our pricing model.

Our app fees are tightly adjusted, taking into consideration different factors such as app development, maintenance, infrastructure, support, and server resources.

We have tried our best to maintain a delicate balance between these costs to make the app sustainable in the long run while still providing the best service possible.

We will be happy to discuss this with you over a phone call or perhaps a private chat so we can provide you with more options.

Our Customer Service Team has been trying to connect with you via email, so please feel free to respond or perhaps send us a new one at support@codeblackbelt.com and we will be happy to discuss this with you.

We are available 24/7, feel free to reach back to us anytime.

Warm Regards,
Code Black Belt Support Team

Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us. It's awesome to hear that you found our app useful and we hope it will have a positive impact on your business.

Our support team is always happy to help 24/7.

All the best,
Customer Success Team I Shop Circle

Thank you for taking the time to leave us this amazing 5-star review! It's our pleasure to hear that you found our app very useful and that our amazing Support Team hit the mark for you.

Always at your service 24/7!

Have a lovely day,
Customer Success Team | Shop Circle

Thank you for leaving us this amazing review and feedback. It's great to hear such kind comments about our app functionality and customer support team, it means a lot to us. So, thanks for trusting us 🎉

Have a lovely day,
Customer Success Team I Shop Circle

Thank you so much for the kind review. It's been a pleasure helping you with anything you need as we work hard to ensure our app and support team provides you with the best experience possible.

Should you need any help, feel free to reach us back. We are here 24/7 at your service 😊

Have a lovely day,

Customer Success Team I Shop Circle

Thanks so much for the great review of the app and our support team! Glad to hear that valentina went the extra mile.

Very much appreciated. Always at your service 24/7,

All the best,
Customer Success Team I Shop Circle