CBB • Video Background

fantastic top-level support was given and the problems I had due to lack of knowledge were quickly and professionally resolved. Big thanks!

Excellent App platform, For great advertising, promotion etc!

Maybe the app has its "need to improve" sections, but the customer service team is always happy to help, so nice and does the job pretty efficiently.
Keep this going, guys!

Works exactly as advertised. Easy to use and nice effect.

LOVE this app. The easiest app ever.
Many thanks Codeblackbelt!!
Customer support is amazing!! So helpful.

great app we use it at http://animalperformancetransmissions.com

I use it on my website to show a promo video in the background of my home page. Customer service is excellent and assisted me very well. Thanks

This app is amazing! The customer service alone is fantastic. You can see a perfect example here of how we have utilized this app to lower our bounce rate and keep customers.

http://www.bikiniluxe.com/404

Devon
Bikini Luxe
Luxury Swimwear & Resort Wear

I have never reviewed an app before on the Shopify app store, so clearly, Incubate has truly done something amazing for me to spend my time writing this review.
--------Pros--------
-The customer service is the best I've ever seen... ever. I message. They reply. Usually within minutes. There have been many times where I get replies/solutions in under 10 minutes and I am on my way.
-There is a lot of versatility with the app. You can truly do whatever you want with it.
-It is rather easy to use!
-It does what it says it'll do and more.
--------Cons (but not really)--------
-Once or twice a month, I experience some sort of glitch with the app. Sometimes videos will disappear without reason. I can say for sure that a handful of times I thought it was the app but it was me and vise versa. On the flip side, contact them and they will have a solution in no time. I recently had all my videos stop working and contacted them. Within an hour, everything was back to normal and better than ever.
-This could very likely not be related to the app at all but my website has a rather slow speed score. I am not sure if this is because of the app, the number of videos I have (around 15-20), or something completely unrelated. This isn't too important to me but I thought I'd point it out. Overall, 5 stars. It provides a more diverse experience to showcase my products that pictures simply can't provide. I look forward to continuing the use of this app on my website!

Quite impressive app works fairly seamlessly and great support very quick.