CBB • Video Background , 204 則評價
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Excellent App platform, For great advertising, promotion etc!
Maybe the app has its "need to improve" sections, but the customer service team is always happy to help, so nice and does the job pretty efficiently.
Keep this going, guys!
App is overpriced but does the job. I would be more inclined to keep this app if it was issued at cheaper rate. 1-3.00 is reasonable.
Hello Top Heavy Entertainment Team,
We are very sorry to hear that you are not satisfied with our pricing model.
Our app fees are tightly adjusted, taking into consideration different factors such as app development, maintenance, infrastructure, support, and server resources.
We have tried our best to maintain a delicate balance between these costs to make the app sustainable in the long run while still providing the best service possible.
We will be happy to discuss this with you over a phone call or perhaps a private chat so we can provide you with more options.
Our Customer Service Team has been trying to connect with you via email, so please feel free to respond or perhaps send us a new one at support@codeblackbelt.com and we will be happy to discuss this with you.
We are available 24/7, feel free to reach back to us anytime.
Warm Regards,
Code Black Belt Support Team
fantastic top-level support was given and the problems I had due to lack of knowledge were quickly and professionally resolved. Big thanks!
Constantly glitching
Hello Gigi Burris Team,
Thank you for installing our CBB • Video Background app on your store.
We are sorry if you are not happy with our app and upon checking previous email conversations with our customer service team, you were initially experiencing error 403 which indicates a Shopify Platform Outage.
Our Team had tested the app from their Sandbox stores and did not encounter the same issue and since it was a Shopify outage, the 403 error should resolve on its own. Most outage issues can actually be seen and monitored at https://www.shopifystatus.com/
Regarding the video configuration, we are more than happy to assist you or guide you with everything to make sure that the videos run smoothly on your store.
We have been reaching out to you via email and have been trying to reach you over the phone as well, so we can best assist you, however, we are unable to get through to the number we have on our records. Unfortunately, we haven't received any response via email as well.
We have a team dedicated to assisting you 24/7, so please feel free to respond to any of our emails or send us a new one at support@codeblackbelt.com and we will be happy to help and provide you with the best service possible.
We can also jump into a call or chat to help you configure your videos in your store and address any concerns you may have with our app.
Warm Regards,
Code Black Belt Support Team
Works exactly as advertised. Easy to use and nice effect.
LOVE this app. The easiest app ever.
Many thanks Codeblackbelt!!
Customer support is amazing!! So helpful.
great app we use it at http://animalperformancetransmissions.com
App works great, but I think $6/mo is more than it needs to be. All these Shopify apps seem to nickel and dime you to death.
I use it on my website to show a promo video in the background of my home page. Customer service is excellent and assisted me very well. Thanks