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HelpfulCrowd is a superior reviews app with a fantastic support team. It has really helped our web site https://shopescooters.com/
5 stars, 100%recommend!
We used Helpful Crowd for over 3 years and never EVER had an issue. It grew with us and the support has been terrific! We are only leaving it because we outgrew what Shopify could do for us and the platform is Shopify specific only. If it ever comes available where we are moving, we will work with Helpful Crowd again. Yusef provided outstanding support to get us ready for our move. Thank you Yusef!
Hello Mooch's Munchies,
Thank you for your heartwarming review! We're delighted to know that you've had such a positive experience with HelpfulCrowd over the past 3 years. It's been a pleasure to grow alongside your business and provide the support you needed.
We're sad to see you go but completely understand your decision to move to a different platform to accommodate your growth. We'll definitely keep your feedback in mind as we continue to develop our app and explore expanding to other platforms in the future.
Thank you for your kind words about Yusef and his outstanding support. We'll make sure to pass along your appreciation to him.
We wish you all the best in your new venture, and we hope to have the opportunity to work with you again in the future.
Warm regards,
The HelpfulCrowd Team
Hi, I need help, but they not help me.. I pay all month $10 but my plan said free... Please give me a response..
I tolk with Helpfulcrowd, they help me today, but seid me I don´t have a subscription with those. They said me Shopify charge me the $10 in my invoice and they didnt know that..
Now, I will mail to Shopify to correct o refound the payments without app..
Finally, Helpful talk with me an they help me in all things. I recomend Helpful!
Hi there Alba, we're so sorry we were unable to reply to you within 15 minutes as the team was offline when you requested assistance to export your reviews. Please be assured that we always aim to provide all users a 5 star service and app experience!
We've look at your account and the team has already sent you a few emails outlining next steps and has already exported the reviews to the registered app address.
They have also looked into your current plan and your account is on the Free plan, so if you think there is an issue in being overcharged, please share any invoice details confidentially with the support team and they will work with the billing team to resolve.
We hope that we have helped resolved your issue and looking to continue to support you in future.
Just reach out to the support team if you need any more assistance and they'll be happy to help.
Best regards,
Team HelpfulCrowd
Team HelpfulCrowd
The online representative helped me a great deal by importing my reviews from my previous theme and made sure this app is working effectively with my website. Thanks, again for your patient and support Yusuf.
Awesome App. Awesome support. Answered all questions swiftly and sorted a few things out for us. Keep it up!
Great App with video upload feature, hopefully the server will get faster soon :) And great customer service with integration with AfterShip to set your specific time period to send the reviews and keep emailing the customer until they review. Prob will get 3x more reviews with this app. Hope the custom Avitar logos will be added soon too! :)
This app has been a fantastic help for my start up business, Sole Kids www.shopsolekids.com
It's helped me create credibility for my products and the team (particularly Anna) has been sooo helpful with every little question I've had. Highly advise getting!
I am leaving a review. When it works, it works great. There can be glitches. This concludes my review.
Hey there Silver Falls,
Thanks for the feedback and we are so sorry that we weren't able to address your issues in real time. We always try to provide real-time support, but it might take us a little longer due to other client requests, as is the case yesterday ;-(
We've listened and Yusuf in our care team is reaching out to you directly to get to the bottom of the plan upgrade.
In regard to the Safari issue, we've also recently just launched our embedded app and have found a snag in it when using Safari, as Apple has locked down on all cookies. For that reason, we are temporally recommending other browsers until the team can release a fix. The browser is not related to the access to the slider though, that is a plan restriction issue that Yusuf will address with the developers. We apologise for the inconvenience and hope to have all it all straightened out in the near future.
We appreciate the continued support and hope to get all these above snags sorted out for you in quick order and get you back to being an advocate.
Thanks again for taking the time to write the feedback.
It's also easy for customers to write reviews. As a bonus Yusuf from the helpful crowd was incredibly helpful, professional and lovely, I was considering leaving and he explained to me reasons I should stay, And I will be staying now because of him. https://sarahnorahskin.com check out my store!
I switched to use this review app because it supports video comments, includes Q&A, and invites review automatically. It was not easy to upload previous reviews using their templates, but customer support was great and Yusuf solved my problem within a minute.