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I installed this app yesterday so although I haven't used this long term I figured I could share some feedback on the install process. I am using the free plan right now and even though I haven't paid a dime yet, the customer service has been FANTASTIC. Yusuf reached out to me to make sure I was navigating everything ok and even offered to make sure the widget was installed correctly. He fixed the issue I had and I LOVE how the reviews are showing on my products now. If the customer service is this amazing on the unpaid plan, it must be even more fantastic on the paid versions. I wouldn't hesitate to upgrade as my business grows.
Aplicação maravilhosa, estou a adorar e tive algumas dificuldades na configuração e tive a ajuda do Yusuf que ajudou me a fazer tudo que foi preciso para deixar o meu site exatamente do jeito que eu queria, maravilhoso, atencioso e muito profissional!!! Estou a amar!!!
Yusuf from HelpfulCrowd was very helpful, extremely responsive, and super efficient with importing our reviews from another platform. This app had all of the functions/designs we were looking for to reinforce a customers trust in our site and product. Thank you again, Yusuf!
Technical help was fantastic. They set up the code for me straight away. Feedback app looks great on my website. Now waiting for reviews to come in.
Hi Diane, thank you for the lovely review. We're glad that you're pleased with how the widgets integrate with your site.
Be ready for those reviews! If there's anything else we can do to assist, like tips on maximizing your organic review collection rates, just let us know.
HelpfulTeam
I use this app to help me gather reviews from my customers, the app seems to have lots of options. Customer support is great! Yusuf guided me and helped me to get it running in no time at all. Importing from other review apps was impressively easy and quick. Analytics page needs work, but so far so good!
Thank you to both Yusef, and Anna! You helped me getting the reviews on my website, www.thedopeart.com looking not the way I wanted them to! I highly recommend your customer support and application overall!
A great app which boosts the store! Yusuf customized the app within minutes! Super quick and friendly customer service. Highly recommend
Templates are well-designed and align with my brand look, and setting up initial requests for reviews, and reminders, is easy. Only thing I wish they had is the capacity to send requests to customers who bought my products more than 6 months back. Also, when I contacted them today with a question about my plan, Yusuf responded within a minute or two.
Hi Karen, thanks for your kind review and feedback. We are especially chuffed with this coming from someone in the art and design space ;-)
We also hope that we've exceeded your expectations now by importing orders more than 6 months based on your special request, and hope we have now exceeded all your expectations and needs.
We look forward to helping you build your business, together.
Team HelpfulCrowd
Great app and great help. Yusuf is a master! Very happy with it, starting to showcase product rating now in different formats and on different pages. .. for free
Great support, beautiful app, easy to use and supports videos! Yusuf quickly answered all of my questions and helped me get going quickly.