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2023년 8월 17일

After much searching we have settled on Helpful Product Reviews by HelpfulCrowd as our review engine on peachandpineapple.co.uk. The app looks good on the page and works well. There is a manual step where you have to embed some code yourself if you want to show the review for each product on the collection page, which had I put in the wrong place, but after contacting support Yusuf quickly resolved the issue and also added the correct widget to the product page for me as I had chosen the wrong one. So far, so brilliant. Thanks HelpfulCrowd. 5 stars!

앱 사용 기간 대략 3시간
2023년 3월 14일

We've been with helpful crowd reviews app for 4 years now. The customer service is awesome! Yusuf helped us with the migration from WIX to Shopify and we were able to preserve all our reviews. He's always quick to respond and is very knowledgeable about their app. The app has all the features you could ask for and is super easy to use. We like their clean design and user-friendly layout. They added more features this year which includes a review slider on the homepage. We've continued with their basic plan and it has everything we need for way cheaper than other review apps. Don't waste your time looking elsewhere, go with Helpful Crowd!

앱 사용 기간 대략 2개월
답글 HelpfulCrowd개 2023년 3월 15일

Thank you so much for your wonderful review and the 5-star rating! We're thrilled to hear that you've had such a positive experience with HelpfulCrowd over the past four years. It's fantastic to know that Yusuf was able to assist you with your migration and that our app continues to meet your needs.

We're committed to providing top-notch customer service and continuously improving our features to ensure the best experience for our users. Your kind words and support truly mean a lot to us, and we're excited to continue working with you in the future.

Once again, thank you for choosing HelpfulCrowd, and have a great day!

Best regards,
The Helpful Crowd Team

2023년 6월 8일

The single page for reviews is looking great and has better load times than competitors.
I'd prefer a review tool that doesn't require the data to be loaded from external servers, but Shopify doesn't want this built in to its system. Even with the difficulties of having the data stored off Shopify's servers, it still looks beautiful (among the best of all review tools available) and the subscription options are best for my website's uses.

Kimono Dream Shop
앱 사용 기간 3일
2022년 10월 3일

I had a quick question about my reviews summary widget, it was not displaying any reviews upon clicking the link. Anna got back to me within the hour and informed me that for the reviews summary widget to work properly I needed to also add the reviews tab. When the link to read reviews is clicked in the reviews summary widget the screen automatically scrolls down to the reviews tab area. I'm extremely happy with the customer service from Anna and the app itself. I really appreciate that I can collect customer content such as photos and videos with breaking the bank. Moreover, I love the ability to customize colors to match my branding. The Porter House Co., is a sustainable home decor and housewares shop so it's very important to us that we have great design on our website at https://theporterhouse.co. The HelpfulCrowd app helps us to achieve that while creating trust among new customers looking to shop for vintage and sustainable home decor.

The Porter House Co.
앱 사용 기간 6일
답글 HelpfulCrowd개 2023년 3월 15일

Hello The Porter House Co.,

Thank you so much for your kind words and wonderful review! We're thrilled that Anna was able to help you resolve your issue with the reviews summary widget promptly and to your satisfaction.

We're happy to hear that you're enjoying the features of our app, such as the ability to collect customer photos and videos, as well as customize the colors to match your brand. It's great to know that our app is contributing to the beautiful design of your sustainable home decor and housewares shop.

At HelpfulCrowd, our goal is to help build trust among your customers and support your business growth. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help!

Wishing you continued success with The Porter House Co.

Warm regards,
The HelpfulCrowd Team

2022년 10월 26일

We used Helpful Crowd for over 3 years and never EVER had an issue. It grew with us and the support has been terrific! We are only leaving it because we outgrew what Shopify could do for us and the platform is Shopify specific only. If it ever comes available where we are moving, we will work with Helpful Crowd again. Yusef provided outstanding support to get us ready for our move. Thank you Yusef!

Mooch's Munchies
앱 사용 기간 대략 3년
답글 HelpfulCrowd개 2023년 3월 15일

Hello Mooch's Munchies,

Thank you for your heartwarming review! We're delighted to know that you've had such a positive experience with HelpfulCrowd over the past 3 years. It's been a pleasure to grow alongside your business and provide the support you needed.

We're sad to see you go but completely understand your decision to move to a different platform to accommodate your growth. We'll definitely keep your feedback in mind as we continue to develop our app and explore expanding to other platforms in the future.

Thank you for your kind words about Yusef and his outstanding support. We'll make sure to pass along your appreciation to him.

We wish you all the best in your new venture, and we hope to have the opportunity to work with you again in the future.

Warm regards,
The HelpfulCrowd Team

2023년 1월 20일

These guys are amazing!. Yusuf helped me fix widgets on our website in no time and was very professional, quick response great customer service. App was easy to install and works well with our business. Would definitely recommend them

앱 사용 기간 7개월
답글 HelpfulCrowd개 2023년 3월 15일

Hello homesnliving,

Thank you for your fantastic review! We're thrilled to hear that you've had such a positive experience with our team, particularly with Yusuf. We take pride in providing professional and prompt customer service, and it's great to know that we were able to help you with the widgets on your website.

We're delighted that you found our app easy to install and that it works well for your business. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need any further assistance or have questions, please don't hesitate to reach out. We're always here to help!

Thank you for choosing HelpfulCrowd, and we wish you continued success in your business.

Warm regards,
The HelpfulCrowd Team

2023년 2월 14일

5 Stars for this app - but 6 stars for the customer service provided by staff member Yusuf.

We have been using Helpfulcrowd for 3 years now and love it. We made the move from ECWID to Shopify and the support team (Yusuf) was extremely helpful with the process.

Downloading this app and having it on our platform not only boosts sales, but helps mitigate customer questions and helps saves time.

I would HIGHLY recommend this as a customer review app.

앱 사용 기간 16일
답글 HelpfulCrowd개 2023년 3월 15일

Hello Geartrade,

Thank you so much for your glowing review and the 5-star rating (plus the bonus star for Yusuf)! We're thrilled to know that you've been using HelpfulCrowd for 3 years and have had such a positive experience with our app and customer service.

It's fantastic to hear that Yusuf was able to assist you during the transition from ECWID to Shopify, making the process smoother for you. We're committed to providing top-notch support and are delighted that our app has contributed to increased sales while saving you time.

We truly appreciate your high recommendation and your continued support. We're looking forward to many more years of partnership and helping your business thrive!

Warm regards,
The HelpfulCrowd Team

2022년 10월 11일

HelpfulCrowd Reviews has increased our rate of review by over 300% in just 60 days. We love all of the features that this app offers including auto-sending reviews requests and incentives. Support has been friendly, quick and easy to work with for the minor display adjustments needed to make it look great with our theme.

Paddock Saddlery
앱 사용 기간 3개월
답글 HelpfulCrowd개 2023년 3월 15일

Hello Paddock Saddlery,

Thank you for your wonderful review! We're delighted to hear that HelpfulCrowd Reviews has made such a significant impact on your review rate in just a short period. It's fantastic to know that you appreciate the features we offer, including auto-sending review requests and incentives.

We pride ourselves on delivering friendly and efficient support, and we're glad to have been able to assist you in making those minor display adjustments to ensure a seamless integration with your theme.

If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're always here to help!

Thank you for choosing HelpfulCrowd, and we look forward to continuing to support your business's growth and success.

Warm regards,
The HelpfulCrowd Team

2023년 5월 8일

I have been using this system for 6 months now and I am extremely pleased with it, the support is very efficient and easily accessible. I appreciate all you do to support your clients Yusuf in particular is great! Keep up the good work team I look forward to working with you for many years to come.

Bespoke Space
앱 사용 기간 2일
2023년 4월 19일에 편집됨

Hi, I need help, but they not help me.. I pay all month $10 but my plan said free... Please give me a response..

I tolk with Helpfulcrowd, they help me today, but seid me I don´t have a subscription with those. They said me Shopify charge me the $10 in my invoice and they didnt know that..

Now, I will mail to Shopify to correct o refound the payments without app..

Finally, Helpful talk with me an they help me in all things. I recomend Helpful!

Alba Delux
앱 사용 기간 거의 2년
답글 HelpfulCrowd개 2023년 4월 18일

Hi there Alba, we're so sorry we were unable to reply to you within 15 minutes as the team was offline when you requested assistance to export your reviews. Please be assured that we always aim to provide all users a 5 star service and app experience!

We've look at your account and the team has already sent you a few emails outlining next steps and has already exported the reviews to the registered app address.

They have also looked into your current plan and your account is on the Free plan, so if you think there is an issue in being overcharged, please share any invoice details confidentially with the support team and they will work with the billing team to resolve.

We hope that we have helped resolved your issue and looking to continue to support you in future.

Just reach out to the support team if you need any more assistance and they'll be happy to help.

Best regards,

Team HelpfulCrowd

Team HelpfulCrowd