Helpful Product Reviews App , 리뷰 383개

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2023년 5월 29일

This app gave (and is still giving) me so much trouble. I spent an entire weekend working 16 hours a day putting my placeit models back onto my store because Shopify discovered it was a bug in this app removing them. Now, I have tried to remove it, and it is still holding on to some code and won't come off of my site. I have tried to contact the developer, and I have gotten no response. DO NOT DOWNLOAD THIS APP to your store.

Sassy T's of Texas
미국
앱 사용 기간 3개월
답글 HelpfulCrowd개 2023년 5월 29일

Hi Sassy T's, please be assured that take these kind of technical issues really seriously, and we've escalated this internally at Shopify to get to the bottom of it.

We're sorry that we didn't get an opportunity to help remedy this with either you or Shopify support directly.

Separately, we have reached out to Shopify support and requested that they provide the evidence and logs that show that our app caused these issues as you have indicated in your review.

Just so you're aware, we've have never had any other '000's of stores report any issues such, or similar to this, as our app only has READ ONLY access for inventory and order details, not UPDATE access. At this point, we believe that any issue is highly likely to be coincidental to other activity (or another app) on your store setup around the same time, one that has write access to inventory items.

I believe that the care team has also helped remove the remaining widget that needed to be inserted manually into your theme that is NOT currently an automated supported feature with the v2.0 themes.

We'll update the reply here when have more information from the Shopify technical team.

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