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Great app. We were using it on Wix, but this year we have decided to move to shopify. As we moved our shop, we were taking helpful crowd app with us too.
Yusuf from HelpfulCrowd was very helpful, while we were moving our reviews and adding widgets to the new store.
Fast response to requests and he has even offered his helped when he spotted that we have not display our widgets.
Higly recommend!
Still new to the app, but so far it looks very user friendly and affordable. What has impressed me the most is the prompt and friendly customer service I received from Yusuf... he is lightning fast and understood exactly what I needed. Will definitely recommend.
Dear Ross and Specter,
Thank you so much for your kind review! We're delighted to hear that you're finding our app user-friendly and affordable. Our goal is to make the experience as seamless as possible for our users, and your feedback is a great testament to our efforts.
We're thrilled to know that you've had a positive experience with our customer service, particularly with Yusuf. We pride ourselves on providing prompt and friendly support to our customers, and Yusuf's lightning-fast responses and understanding of your needs showcase our commitment to excellence.
Your recommendation means a lot to us, and we look forward to continuing to provide you with outstanding service as you explore the full potential of our app. Please don't hesitate to reach out if you have any questions or need further assistance – we're always here to help!
Thank you once again for choosing HelpfulCrowd, and we wish you all the best with your business.
Warm regards,
The HelpfulCrowd Team
Apart from this app being so inclusive of everything you could possibly need in a review app, the customer serice has been outstanding. They practically set it up for me and then Yusuf made the design changes I wanted, making it a sure thing that I would recommend this app to anyone and everyone.
This app is extremely easy to use and a wonderful way to show the social proof of our products! The customer service is absolutely outstanding and I can't say enough amazing things about the team! Any question, any issue and they are super quick to resolve it!
Hello Global Cupping,
Thank you for your fantastic review! We're thrilled to know that you find our app extremely easy to use and an effective way to showcase the social proof of your products. We take pride in delivering outstanding customer service, and it's wonderful to hear that our team has exceeded your expectations.
Your kind words and appreciation for our team's responsiveness in addressing questions and issues mean a lot to us. We're dedicated to providing a seamless experience for our users.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help!
Thank you for choosing HelpfulCrowd, and we wish you continued success with your business.
Warm regards,
The HelpfulCrowd Team
Ian and the team are amazing. They go above and beyond to help. I selected their app as the features available are so much more advanced than on other product review apps. I can't recommend them highly enough.
Thank you for the kind words Jodi. Just so glad that we were able to help get you setup and started and being able to collect reviews in your sleep ;-)
We love supporting grassroots entrepreneurial businesses like yours...keep up the great work for all those mothers out there!
Yusuf was fantastic! He helped me troubleshoot and solve my tech issues in minutes! Love the ease of this product and the customer service support!
I switched over from Shopify Reviews app, which was pretty basic. I really like the idea of including images and video with review submissions. Also, we needed a way to proactively request reviews for each order. HelpfulCrowd seemed to have just what we were looking for at a reasonable price. Integration into our site (www.baxmax.net) was pretty straight forward, except I could not figure out how to format the widgets correctly. I contacted Yusuf through the chat window and within about 10 seconds he responded and within 10 minutes he was able to log into my Shopify site and fix the formatting. Now that's customer service!!!
I installed this app yesterday so although I haven't used this long term I figured I could share some feedback on the install process. I am using the free plan right now and even though I haven't paid a dime yet, the customer service has been FANTASTIC. Yusuf reached out to me to make sure I was navigating everything ok and even offered to make sure the widget was installed correctly. He fixed the issue I had and I LOVE how the reviews are showing on my products now. If the customer service is this amazing on the unpaid plan, it must be even more fantastic on the paid versions. I wouldn't hesitate to upgrade as my business grows.
Yusuf from HelpfulCrowd was very helpful, extremely responsive, and super efficient with importing our reviews from another platform. This app had all of the functions/designs we were looking for to reinforce a customers trust in our site and product. Thank you again, Yusuf!
Technical help was fantastic. They set up the code for me straight away. Feedback app looks great on my website. Now waiting for reviews to come in.
Hi Diane, thank you for the lovely review. We're glad that you're pleased with how the widgets integrate with your site.
Be ready for those reviews! If there's anything else we can do to assist, like tips on maximizing your organic review collection rates, just let us know.
HelpfulTeam