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I installed this app yesterday so although I haven't used this long term I figured I could share some feedback on the install process. I am using the free plan right now and even though I haven't paid a dime yet, the customer service has been FANTASTIC. Yusuf reached out to me to make sure I was navigating everything ok and even offered to make sure the widget was installed correctly. He fixed the issue I had and I LOVE how the reviews are showing on my products now. If the customer service is this amazing on the unpaid plan, it must be even more fantastic on the paid versions. I wouldn't hesitate to upgrade as my business grows.
Yusuf from HelpfulCrowd was very helpful, extremely responsive, and super efficient with importing our reviews from another platform. This app had all of the functions/designs we were looking for to reinforce a customers trust in our site and product. Thank you again, Yusuf!
Technical help was fantastic. They set up the code for me straight away. Feedback app looks great on my website. Now waiting for reviews to come in.
Hi Diane, thank you for the lovely review. We're glad that you're pleased with how the widgets integrate with your site.
Be ready for those reviews! If there's anything else we can do to assist, like tips on maximizing your organic review collection rates, just let us know.
HelpfulTeam
I use this app to help me gather reviews from my customers, the app seems to have lots of options. Customer support is great! Yusuf guided me and helped me to get it running in no time at all. Importing from other review apps was impressively easy and quick. Analytics page needs work, but so far so good!
Thank you to both Yusef, and Anna! You helped me getting the reviews on my website, www.thedopeart.com looking not the way I wanted them to! I highly recommend your customer support and application overall!
A great app which boosts the store! Yusuf customized the app within minutes! Super quick and friendly customer service. Highly recommend
Great app and great help. Yusuf is a master! Very happy with it, starting to showcase product rating now in different formats and on different pages. .. for free
Great support, beautiful app, easy to use and supports videos! Yusuf quickly answered all of my questions and helped me get going quickly.
Installation was smooth and easy, all minor glitches got resolved by Yusuf and his team within less then 24 hours!!!
Thank you guys!
Terrible app! I spent 2 hours to import the reviews files, finally there were just 2 reivews imported successfully. Hehe! Then I remove the code this app left according its removal instructions, and uninstalled it, then my website was collapsed.
Hi Han, we are sorry that had issues with importing your reviews, we understand that it can be a difficult process, especially if the source data needs to be heavily reformatted because it's coming from a non-supported platform.
We feel that your star rating of one is a bit harsh, especially given that we offered on several occasions to assist you with the import, but we didn't hear back from you until after you had difficulty and had uninstalled our app.
There can be many reasons why the import is difficult, and it's not usually because of our app, but that the fact that the data has not been formatted correctly in the file. This is especially true if the reviews are from a non-supported third party review platform. Without seeing the file that was created or understand the format of the file, we cannot comment further or assist or help importing unfortunately.
We are also sorry to hear that your store crashed, it sounds like some additional theme code was removed by accident when you were uninstalling our widgets manually. If this happens, you can restore the previous backup version of the file in the theme editor and then attempt to remove the code again.
We have an automatic injection and removal widget tool for the Free Shopify themes, but every theme developer and store owner as well can greatly modify their theme differently, which makes it very difficult to have a 'one shoe fits all' approach to being able to add widget code to themes automatically, which is why you probably needed to remove some of the code manually.
As we'd previously communicated through our chats and the sharing of the original import help articles, we are available to assist you should you need it for either the import or the widget codes. If you still need assistance, just reach back out to us through our chat app as we would like to help get your reviews on your site and also have the widgets display properly.
Helpful Team