Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
June 4, 2023

Anna she was so helpful with my new platform she synced my reviews from an older platform i had and she and the team helped me out and all is well very nice customer service thank you so much.

MJ Organic Scent
United States
May 18, 2023

very helpful app, it assisting to grow my business to get reviews from the customers.
Thank you very much.

Emobility Shop
Australia
Time spent using app: 3 days
May 8, 2023

I have been using this system for 6 months now and I am extremely pleased with it, the support is very efficient and easily accessible. I appreciate all you do to support your clients Yusuf in particular is great! Keep up the good work team I look forward to working with you for many years to come.

Bespoke Space
United Kingdom
Time spent using app: 2 days
April 27, 2023

Helpful Crowd is great to work with - the support provided is great and the app works super! Very glad I went with them!
They are proactive and very responsive!

TurningByrd Pen Studio
United States
Time spent using app: 3 days
HelpfulCrowd replied April 29, 2023

Dear TurningByrd Pen Studio,

Thank you so much for your outstanding 5-star review! We are thrilled to hear that you find our app, Helpful Crowd, to be both effective and enjoyable to work with. Our team is dedicated to providing exceptional support and service, and your kind words confirm that our efforts are truly making a difference.

We're delighted that you appreciate our proactive approach and responsiveness, as we strive to ensure that our users have a seamless experience with our app. Your recommendation means the world to us and serves as a motivating force for continued improvement.

Please don't hesitate to reach out if you have any suggestions for enhancements or if you encounter any issues. Once again, thank you for your support and trust in Helpful Crowd. Enjoy using our app!

Warm regards,

Team HelpfulCrowd

April 26, 2023

Application géniale et très pratique, un service client disponible et à l'écoute. Je recommande cette application !

AnimaLife
France
Time spent using app: 1 day
HelpfulCrowd replied April 29, 2023

Cher utilisateur d'AnimaLife,

Merci infiniment pour cette merveilleuse évaluation 5 étoiles ! Nous sommes ravis d'apprendre que vous trouvez notre application géniale et très pratique. Notre équipe travaille sans relâche pour fournir la meilleure expérience possible à nos utilisateurs, et votre commentaire nous confirme que nos efforts portent leurs fruits.

Nous apprécions également vos compliments concernant notre service client. Nous mettons un point d'honneur à être disponibles et à l'écoute de vos besoins pour vous assurer une expérience utilisateur sans faille. Votre recommandation signifie beaucoup pour nous et nous motive à continuer à améliorer AnimaLife.

N'hésitez pas à nous contacter si vous avez des suggestions d'amélioration ou si vous rencontrez des difficultés. Merci encore pour votre soutien et votre confiance. Profitez bien d'AnimaLife !

Cordialement,

L'équipe HelpfulCrowd

Edited April 19, 2023

Hi, I need help, but they not help me.. I pay all month $10 but my plan said free... Please give me a response..

I tolk with Helpfulcrowd, they help me today, but seid me I don´t have a subscription with those. They said me Shopify charge me the $10 in my invoice and they didnt know that..

Now, I will mail to Shopify to correct o refound the payments without app..

Finally, Helpful talk with me an they help me in all things. I recomend Helpful!

Alba Delux
Chile
Time spent using app: Almost 2 years
HelpfulCrowd replied April 18, 2023

Hi there Alba, we're so sorry we were unable to reply to you within 15 minutes as the team was offline when you requested assistance to export your reviews. Please be assured that we always aim to provide all users a 5 star service and app experience!

We've look at your account and the team has already sent you a few emails outlining next steps and has already exported the reviews to the registered app address.

They have also looked into your current plan and your account is on the Free plan, so if you think there is an issue in being overcharged, please share any invoice details confidentially with the support team and they will work with the billing team to resolve.

We hope that we have helped resolved your issue and looking to continue to support you in future.

Just reach out to the support team if you need any more assistance and they'll be happy to help.

Best regards,

Team HelpfulCrowd

Team HelpfulCrowd

April 10, 2023

Such a brilliant app and 5 star customer service!! Yusuf responded to my questions and assisted with all my custom app requests within seconds. 5/5 for sure!

Bange03
Australia
Time spent using app: About 9 hours
HelpfulCrowd replied April 12, 2023

Dear Bange03,

Thank you so much for leaving us such a wonderful review! We're thrilled to hear that our app has been helpful to you and that you had a 5-star experience with our customer service team, especially Yusuf. It's great to know that Yusuf was able to respond to your questions and custom app requests so quickly.

We take pride in providing our customers with top-notch service, so it's always fantastic to hear that our efforts are paying off. Your satisfaction is our top priority, and we're happy to have been able to meet your needs so quickly and effectively.

Thank you for your kind words and your time spent using our app. We appreciate your support and hope to continue to serve you in the future. If you ever need anything else, please don't hesitate to reach out. We're always here to help.

Best regards,

Team HelpfulCrowd

Edited April 7, 2023

I had an issue with the review app on my website, I contacted Helpful and within couple of hours my issue was resolved. Yusuf was very helpful not only did he fix my issue he recommended another option for me. Highly recommend.

Mudita Essentials
Australia
Time spent using app: Over 1 year
HelpfulCrowd replied April 12, 2023

Dear Mudita Essentials,

Thank you for your review, we're thrilled to hear that Yusuf was able to quickly and effectively resolve your issue with the review app on your website. We're proud to have a team of knowledgeable and helpful customer service representatives, and it's great to know that Yusuf went above and beyond to recommend another option for you.

We appreciate your loyalty to our app and are thrilled to have been able to serve your needs for over a year. At HelpfulCrowd, we strive to provide the best possible service to our customers, and it's always great to hear that our efforts are paying off.

Thank you for taking the time to share your experience with others. We rely on feedback like yours to continue to improve our app and services. If you ever need anything else, don't hesitate to reach out. We're always here to help.

Best regards,

Team HelpfulCrowd

Edited March 31, 2023

AMAZING APP.....customer service is QUICK, KNOWLEDGEABLE, and very pleasant to work with. I really enjoyed the user experience thus far ! They really took the time to ensure that your store it fully optimize using their app.

Gadgets, Things N Tings
Canada
Time spent using app: 3 days
HelpfulCrowd replied April 3, 2023

Hey there Gadgets, Things N Tings!

Wow, thank you so much for the amazing review! We're thrilled to hear that you've had a great experience with our app so far, and that our customer service team has been quick, knowledgeable, and pleasant to work with. We strive to provide the best possible user experience, so we're delighted to hear that we've hit the mark.

It's great to know that our team took the time to ensure that your store is fully optimized using our app. We want to make sure that you're getting the most out of our features, and that you're seeing a real impact on your business.

Thank you for choosing us and for taking the time to leave us such a wonderful review. We hope to continue providing you with top-notch service and an amazing user experience.

Cheers,

Team HelpfulCrowd

Edited March 27, 2023

Excellent Customer Service!!! Yusuf and Anna were amazing!!! Got everything up and running for me in less than 10 minutes. Great app! Does everything I need plus some things I didn't realize would be a big benefit. Any ecommerce site concerned with repeat business would benefit from this app.

KwikSilverEmbroidery.com
United States
Time spent using app: 1 day
HelpfulCrowd replied April 3, 2023

Dear KwikSilverEmbroidery.com,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had an excellent experience with our customer service team, especially with Yusuf and Anna. It's fantastic to know that they were able to get everything up and running for you in such a short amount of time.

We are delighted to hear that our app is meeting your needs and providing additional benefits that you didn't even realize would be helpful. Our goal is to provide the best possible service and features to our customers, and we are glad that we were able to exceed your expectations.

We greatly appreciate your recommendation for any ecommerce site concerned with repeat business to benefit from our app. Thank you for choosing our app, and we look forward to continuing to serve you in the future.

From Team HelpfulCrowd