Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, affordability, and robust features that boost sales and customer engagement. Key features like automated review collection, seamless Shopify integration, and customization options are highly valued. The support team, particularly Yusuf, is praised for exceptional customer service. Standout elements include handling video and photo reviews and a Q&A feature. Merchants value the app's contribution to business growth and its cost-effectiveness.

February 21, 2020

This app is a game changer, and it deserves WAY MORE attention that it already has (at least by the time of writing this review), I'm pretty sure it'll outreach its competitors.
Not only it has all the functionalities every store owner needs, its customer service is impeccable. I received the best help from the agent Yusuf in, literally, seconds after I wrote my answer in the live chat.

The story doesn't end here, the customer service not only will solve your current problem, but they'll guide you through the steps that you should take in order not to fall into any other issue.

My experience with this app has been, so far, great.
I totally recommend it.

Viking Jewelries
Italy
2 months using the app
Edited March 8, 2020

Great app. Easy to setup with lots of customization. I was looking for a review app with an easy photo upload. Photos of customers on my product pages drive sales. Responsiveness of support is unbelievable. Live chat with support anytime and get an instant answer and knowledgeable help.
Keep up the great work HelpfulCrowd.
www.PitBullOutfitters.com

Pit Bull Outfitters
United States
2 months using the app
October 14, 2020

This app is amazing! the support is even better! Of all the review apps ive tried this one is the best. its easy to manage and the design itself looks amaziing on my website. Thankful to Yusuf for helping me with setting it up. He is very nice and he really knows what he's doing! Kudos to the team! Will continue using this for my future stores!

Easy Buhay
Philippines
2 months using the app
April 10, 2023

Such a brilliant app and 5 star customer service!! Yusuf responded to my questions and assisted with all my custom app requests within seconds. 5/5 for sure!

Bange03
Australia
2 months using the app
HelpfulCrowd replied April 12, 2023

Dear Bange03,

Thank you so much for leaving us such a wonderful review! We're thrilled to hear that our app has been helpful to you and that you had a 5-star experience with our customer service team, especially Yusuf. It's great to know that Yusuf was able to respond to your questions and custom app requests so quickly.

We take pride in providing our customers with top-notch service, so it's always fantastic to hear that our efforts are paying off. Your satisfaction is our top priority, and we're happy to have been able to meet your needs so quickly and effectively.

Thank you for your kind words and your time spent using our app. We appreciate your support and hope to continue to serve you in the future. If you ever need anything else, please don't hesitate to reach out. We're always here to help.

Best regards,

Team HelpfulCrowd

September 13, 2020

I have never written a review before but for this it is worth it. The customer support is top notch and fast. Thank you.

StopHassellingMe
United Kingdom
2 months using the app
March 26, 2020

Very good app and the support is amazing with live chat! Perfect job! I'm super happy with them. I will continue using it.

Melanie Martins
United Kingdom
2 months using the app
HelpfulCrowd replied March 29, 2020

Hey Melanie, we love feedback like this, it keeps us motivated and reinforces that we should continue doing what we're doing ;-)

So glad that you love the app and we're looking to you collect a ton more reviews!

Welcome to the growing crowd.

Kind regards,

Anna and Team HelpfulCrowd

April 23, 2021

Got a little hiccup because I'm not extremely tech savvy but the customer service, namely Yusuf, is absolutely amazing! Definitely recommend.

JHOHANNAILS
Canada
2 months using the app
April 11, 2019

Great customer service. Had an issue with the review display running on two lines. Ian fixed it with no problem. Really happy with HelpfulCrowd.

Sweeetitude
United States
2 months using the app
HelpfulCrowd replied May 27, 2019

Hey Sweeetitude... we're chuffed to have you on board and were glad we could help you get the theme code sorted out.

Welcome again to the HelpfulCrowd community!

April 22, 2020

Fast response, helpful and very skilled :)
Yusuf responed within seconds and helped us immediately with our store https://knurhaar.dk/ Thank you once again Yusuf it's nice to know HelpfulCrowd have such dedicated people in their firm.

Knurhaar.dk
Denmark
2 months using the app
September 18, 2020

Customer service from Yusuf with HelpfulCrowd is top-notch! This is probably the best customer service I've experienced with any app from Shopify.

He helped me create email template promos, add summary widgets and product rating widgets. He also answered other various questions regarding the use of the app. He was very proactive, made contact and offered help at the perfect time. I get frustrated with some apps that require some coding because I'm not all that tech-savvy - he really helped to move the process along quickly and easily so I could integrate the app to my website.

I haven't had a chance to see the app in action yet (with an actual review), but it looks nice - it's not overwhelming or spammy-looking. So far, so good - thanks so much! steamybean.com

Steamy Bean Coffee Company
United States
About 2 months using the app