Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, affordability, and robust features that boost sales and customer engagement. Key features like automated review collection, seamless Shopify integration, and customization options are highly valued. The support team, particularly Yusuf, is praised for exceptional customer service. Standout elements include handling video and photo reviews and a Q&A feature. Merchants value the app's contribution to business growth and its cost-effectiveness.

Edited April 16, 2020

https://universoulclothing.com Love this App and i am grateful to use IT. The support team is friendly and very competent. I recommend this App to every shop owner! Great! Yusuf helped me many times to manage my stuff!

Universoul Clothing
Germany
Almost 2 years using the app
March 18, 2021

Of all the apps I have added to enhance my Shopify website, this one has proven to be the most useful. The customer service is consistently very prompt and has ALWAYS resolved any issue I might be having. Yusuf helped me today, but every person I have dealt with provides the same high level of service! I have to manually import reviews from Etsy (my other shop), as Etsy "owns" any content on their platform. It takes some work, but this has worked great to build my Shopify website presence. I would HIGHLY recommend HelpfulCrowd. Thank you!

EZ Style
United States
Almost 2 years using the app
Edited February 24, 2020

A breathtaking app for reviews.

You can easily collect reviews & questions from customers, which both are getting displayed in an extremely good-looking way right under the product. Also, the design is highly adjustable for your own personal preferences.

The interface of the app is super smooth, you are getting guided through the whole process of setting-up your reviews, so you really don't have to be an expert here!

There is also a free plan available, which includes a ton of features, so that is also extremely accommodating on HelpfulCrowd's part.

Another absolute highlight is the customer service, which goes above & beyond to help you with every single issue you're experiencing, until a solution has been found.

After trying several other review apps for my store https://printeddream.de , I can say in all honesty that this one has left me with the best experience by far & if you're also looking to include reviews into your store, look no further.

PrintedDream
Germany
Almost 2 years using the app
February 26, 2020

I love this App. Easy to use, once it's setup I can forget about it, looks great on my site. Customer service is awesome! Whatever their system is, it works great for getting me reviews. Easily integrates with Shopify.

https://themillermachine.com/collections/all/products/triangle-machine

The Miller Machine
United States
Almost 2 years using the app
January 21, 2021

These guys are great, they have immediate service and helpful in any way.
great service
great service
great service

unloadedforce.com
Canada
Almost 2 years using the app
Edited June 9, 2020

The power of a controlled community on any website is important and Helpful Crowd nailed in for us startup folks by providing this affordable option that has it all.

Krafted Party
United States
Almost 2 years using the app
Edited April 19, 2023

Hi, I need help, but they not help me.. I pay all month $10 but my plan said free... Please give me a response..

I tolk with Helpfulcrowd, they help me today, but seid me I don´t have a subscription with those. They said me Shopify charge me the $10 in my invoice and they didnt know that..

Now, I will mail to Shopify to correct o refound the payments without app..

Finally, Helpful talk with me an they help me in all things. I recomend Helpful!

Alba Delux
Chile
Almost 2 years using the app
HelpfulCrowd replied April 18, 2023

Hi there Alba, we're so sorry we were unable to reply to you within 15 minutes as the team was offline when you requested assistance to export your reviews. Please be assured that we always aim to provide all users a 5 star service and app experience!

We've look at your account and the team has already sent you a few emails outlining next steps and has already exported the reviews to the registered app address.

They have also looked into your current plan and your account is on the Free plan, so if you think there is an issue in being overcharged, please share any invoice details confidentially with the support team and they will work with the billing team to resolve.

We hope that we have helped resolved your issue and looking to continue to support you in future.

Just reach out to the support team if you need any more assistance and they'll be happy to help.

Best regards,

Team HelpfulCrowd

Team HelpfulCrowd

May 15, 2022

I used this app to help with customers to be able to leave honest reviews. Yusuf was very helpful as a team member with customer service and helping fix something we were having trouble viewing in a very timely manner :) Best, Ian K

Workouts With Beckford Bar
United States
Almost 2 years using the app
November 12, 2021

NO OTHER review app allows you to use your own custom FONT, as far I have researched. The customer service of Helpful Crowd live up to their name - they themselves are very HELPFUL in setting up the app. Very happy with Helpful Crowd! I can recommend it! :)

Soil of beauty
Finland
Almost 2 years using the app
August 18, 2020

I'm very happy with this app. I've got trouble with setup and Yusuf was very kind and helpful. I hope to get lots of feedback from my customers!

La Gato Tribu
Spain
Almost 2 years using the app