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Videowise is a great platform with many use cases. Shoppable videos on-site, embedding videos off-site, and QR scannable codes. You can do so much with it.
Onboarding, customer support, and communications are efficient through Slack. They are truly an extension of your team. You won't get the usual SaaS onboarding call and then they move on to the next.
Jide has been an enormous help and I enjoy working with him. And most importantly he gets sh*t done. I am excited to see the analytics in the next 12 months.
With just a week since implementing, on-site added time reached 24 hours, and 1034 videos were watched. These are just the starting numbers and I'm confident Videowise will help us increase exponentially once we analyze further.
They are constantly taking in user feedback and implementing quickly. Videowise is definitely the main app in our tech stack. Thanks Videowise team and thank you Jide!
Thank you for your feedback, we're happy to be working together and to always be there for you!
Much love,
- Liana
Amazing tool! Saves a lot of time with the custom editing on the store/ landing page. The HTML.liquid installation allows you to use it no matter the type of builder you're using. And the Cherry on the cake? ALL VIDEOS ARE HOSTED by VideoWise granting you Fast refresh rates with no extra video hosting provider needed!
NEGATIVE REVIEWS NEVER LIE. You know that!
I installed the app to my client's store from the very beginning, 2-3 years ago, when they had only a few customers. It worked like a trash, but I was patient. Claudia - the CEO - asked me for ideas to improve the app, and he provided FREE FOR LIFE to my account. Now the app has changed a lot, and a lot of those change were the ideas I shared with them. About a year ago, suddenly his staffs did not give me full access to the app --> Claudiu apologized that nobody in his team knows that special offer Free For Life, they fixed it and gave me full access again. AND NOW, SUDDENLY THAT THING HAPPENED AGAIN! They removed the feature which I was able to use from the beginning, and ask me to pay to use it. THEY BROKE THEIR PROMISE, AGAIN AND AGAIN! They made me feel wrong with my client because I promised my client that he can use the app FREE FOR LIFE which Claudiu the CEO told me. They stole my ideas, they promised good things, they beg me to remove the negative review, and when they get some more customers, they broke their promise. SUCH A HORRIBLE AND UNTRUSTABLE COMPANY! SHAME ON YOU GUYS, EVEN CANNOT KEEP A SIMPLE PROMISE! ****************************************************
UPDATED AFTER THE APP'S RESPONSE
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Blackmail?? Sounds funny PROMISE BREAKER! No worry, I no longer want that feature which you called "premium" while it was promised to be FREE FOR LIFE for my account :)) I have all photos, emails as proofs of what you Claudiu promised me, and I don't mind if anyone asks me for those proofs, just email me drc.supply@gmail.com . I'm telling the truth so I'm not afraid of that. Shame on you guys!
One thing I forgot to mention: my client (the cosmetic company) used to blame me because they received a lot of spam emails from you guys advertising for the service, even without a Unsubscribe button. That's annoying, stop it!
VideoWise has notified Shopify regarding this user's harassment of our team and blackmail attempt with this 1-star review.
Shopify's official reply:
"People like the individual you encountered are an unfortunate but persistent reality in business, it’s extremely unlikely that any app provider will exist without getting some negative reviews.
The response you provided to the review was great, and it does a tremendous job portraying what your company stands for and your ongoing professionalism. This will go along way with your current and future clients. - Adam (Shopify Support)"
We have respectfully tried countless times to invite this user to a conversation but they have continued this abusive and condescending behavior.
At VideoWise, we deeply care about customer success, we work closely with some of the top Shopify brands and our other reviews anywhere else show that.
Claudiu Cioba
Founder & CEO of Videowise
Having videos on website, but keep fast website loading speed! Briliant, smooth integration. Great team, who's ensuring that we're well taken care of. Already see the improvements in our Conversion Rate. Shout out to Katarina and Stela for the help & guidance in the past few weeks!
Videowise is a superb addition to our store. It offers a clean and fast loading way to add videos to our landing pages. And the ability to make videos shop-able by making add-to-cart buttons pop up during video playbacks is a great feature. Much better than embedding youtube videos on your pages (like we used to do). Onboarding process and support is great too. 5/5
We're so grateful for your feedback! Thanks for sharing it with us and the community. <3
- Liana
great app, boosts conversions for sure. Customer service team is great, timely, and smart, especially Leonardo!
We appreciate your review, thanks a bunch!
Much love from the whole team @Videowise <3
- Liana
Easy to use / activate. So many impressive tools within the app, We are sure we will get out of this incredible results. Customer service was next level amazing. Fast and efficient & very informative.
Thank you for the review, it means a lot to us!
Always happy to help,
- Liana
I had issues with putting the embed code into my theme code and the team was so efficient and responded quickly. I appreciate them for resolving my issue as quickly as they did.
We're always happy to help and share our insights on what are best places to add video to your online store in order to increase shopper engagement and conversions. Thank you for your review, we really appreciate it!
Claudiu Cioba
Founder/CEO
One of the best apps ever! It's one of the only Shoppable videos app that works smoothly and is very affordable too in comparison to rest in market. Team is super helpful. We got chance to connect with senior expert. If you're lucky you will meet Dora :) She is amazing. Give this app a try! You would love it
Thank you so much for the kind words, we're super happy to have you with us!
- Dora
Delighted with this app so far - it's really improved the user experience on our website and is so easy to use! Great support from the team too. Would recommend!