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Videowise's support team is second to none! Anastasia is the absolute best! They have been meeting weekly to ensure that our deployment is going well. They went out of their way to debug an issue that was from another app having remanent code in our site. They make very insightful and strategic recommendations on how we can use our video, what type of content they recommend, etc. We already have almost a half a million in revenue tracked through analytics of people who spent time watching our video content on the website. Overall I highly recommend them.
Videowise has been a great addition to our site and has allowed us to really leverage our UGC content. The platform is easy to use, and the team is very helpful with design and installation. We've worked with Leonardo, Stela, and Zayra, all of whom are quick to respond and assist with any questions we've had.
Great app. Luiz is amazing customer care dude who is responsive and hands on so makes entire process on our end simple and effective! Very happy w Video Wise so far and excited to see results come in!
The Videowise app features have brought positive results to our ecommerce website. Leonardo has been helpful in quickly supporting us with our activations when needed.
Videowise has been a great addition to our website, enabling us to smoothly integrate our social content on site and upload content from our community. I particularly like the product-tagging feature which allows shoppers to click on products in an image and add them to basket or view the product page.
The platform is very easy to use and Anastasia has been fantastic: very responsive, always helpful and she gives great recommendations.
Great platform! Love working with Kate- she did a great job with implementation and continued support.
I encountered a few challenges while using the app, particularly as a newcomer. I had some confusion about its features, and I also had suggestions for updates that could enhance the user experience. To my surprise, the CEO of Videowise reached out to me right away and scheduled a call to address my concerns. He patiently explained the aspects I found confusing, which helped me navigate the app more effectively. Additionally, he welcomed my suggestions for new features, acknowledging their potential value. The level of customer support I received was impressive; it truly showed how much they care about user experience. After our conversation, I felt much clearer and excited to dive back into the app. Thank you so much for your support!
Videowise has been a fantastic addition to our website, and has really helped us to extend the use of the content we create for socials. Set up of the app was very easy, and content is easy to add and update. Our customer success manager Katarina has been really helpful and proactive, offering excellent suggestions as to how we can better utilise the Videowise app on our website and within our email marketing.
Absolutely loving Videowise as an app for our website and have already recommended it to many Shopify business owners that I know. Shoutout to Eugen for being totally awesome at installing and designing everything for us! This is by far one of the best Shopify apps we have installed and I can tell it is only getting better.
The Videowise Customer Service is Top Notch! They respond quickly and are sincere in their offer to assist.