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We deployed Videowise a few weeks ago, and I'm already seeing great results. It really brings the site to life and allows consumers to see real people using our products. Leo has been amazing to work with, he is super knowledgeable, responds very quickly, and has enabled all the features and functionality on the site with ease.
NEGATIVE REVIEWS NEVER LIE. You know that!
I installed the app to my client's store from the very beginning, 2-3 years ago, when they had only a few customers. It worked like a trash, but I was patient. Claudia - the CEO - asked me for ideas to improve the app, and he provided FREE FOR LIFE to my account. Now the app has changed a lot, and a lot of those change were the ideas I shared with them. About a year ago, suddenly his staffs did not give me full access to the app --> Claudiu apologized that nobody in his team knows that special offer Free For Life, they fixed it and gave me full access again. AND NOW, SUDDENLY THAT THING HAPPENED AGAIN! They removed the feature which I was able to use from the beginning, and ask me to pay to use it. THEY BROKE THEIR PROMISE, AGAIN AND AGAIN! They made me feel wrong with my client because I promised my client that he can use the app FREE FOR LIFE which Claudiu the CEO told me. They stole my ideas, they promised good things, they beg me to remove the negative review, and when they get some more customers, they broke their promise. SUCH A HORRIBLE AND UNTRUSTABLE COMPANY! SHAME ON YOU GUYS, EVEN CANNOT KEEP A SIMPLE PROMISE! ****************************************************
UPDATED AFTER THE APP'S RESPONSE
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Blackmail?? Sounds funny PROMISE BREAKER! No worry, I no longer want that feature which you called "premium" while it was promised to be FREE FOR LIFE for my account :)) I have all photos, emails as proofs of what you Claudiu promised me, and I don't mind if anyone asks me for those proofs, just email me drc.supply@gmail.com . I'm telling the truth so I'm not afraid of that. Shame on you guys!
One thing I forgot to mention: my client (the cosmetic company) used to blame me because they received a lot of spam emails from you guys advertising for the service, even without a Unsubscribe button. That's annoying, stop it!
VideoWise has notified Shopify regarding this user's harassment of our team and blackmail attempt with this 1-star review.
Shopify's official reply:
"People like the individual you encountered are an unfortunate but persistent reality in business, it’s extremely unlikely that any app provider will exist without getting some negative reviews.
The response you provided to the review was great, and it does a tremendous job portraying what your company stands for and your ongoing professionalism. This will go along way with your current and future clients. - Adam (Shopify Support)"
We have respectfully tried countless times to invite this user to a conversation but they have continued this abusive and condescending behavior.
At VideoWise, we deeply care about customer success, we work closely with some of the top Shopify brands and our other reviews anywhere else show that.
Claudiu Cioba
Founder & CEO of Videowise
Having videos on website, but keep fast website loading speed! Briliant, smooth integration. Great team, who's ensuring that we're well taken care of. Already see the improvements in our Conversion Rate. Shout out to Katarina and Stela for the help & guidance in the past few weeks!
Videowise is a superb addition to our store. It offers a clean and fast loading way to add videos to our landing pages. And the ability to make videos shop-able by making add-to-cart buttons pop up during video playbacks is a great feature. Much better than embedding youtube videos on your pages (like we used to do). Onboarding process and support is great too. 5/5
We're so grateful for your feedback! Thanks for sharing it with us and the community. <3
- Liana
Easy to use / activate. So many impressive tools within the app, We are sure we will get out of this incredible results. Customer service was next level amazing. Fast and efficient & very informative.
Thank you for the review, it means a lot to us!
Always happy to help,
- Liana
I had issues with putting the embed code into my theme code and the team was so efficient and responded quickly. I appreciate them for resolving my issue as quickly as they did.
We're always happy to help and share our insights on what are best places to add video to your online store in order to increase shopper engagement and conversions. Thank you for your review, we really appreciate it!
Claudiu Cioba
Founder/CEO
One of the best apps ever! It's one of the only Shoppable videos app that works smoothly and is very affordable too in comparison to rest in market. Team is super helpful. We got chance to connect with senior expert. If you're lucky you will meet Dora :) She is amazing. Give this app a try! You would love it
Thank you so much for the kind words, we're super happy to have you with us!
- Dora
After learning of videowise and doing the necessary research, I decided we've got to give it a go. Customers discover us from the videos used in Facebook ads, so it makes sense to use them and other UGC to showcase products on our website. Other reviewers confirming it didn't slow the site gave comfort it could solve the issue that prevented Shopify stores from using a lot of video. Videowise's shoppable functionality was the kicker that got me over the line.
We've only been using Videowise for a few days. It's showing signs of being a great addition. Knowing the tech works effectively and the UX is great makes me think there's an opportunity for early adopters. It will be interesting to see how it affects CRO; that's the priority. The dashboard does an excellent job of helping you to assess performance. They've made a considerable effort to provide helpful analytics so you know your numbers. The onboarding has been brilliant, and the whole process of working with Eugen has been really positive. Having a dedicated CS rep makes it so much easier, I wouldn't like to take on this project alone.
I look forward to continuing to build out our library and testing video placements. I'm excited about what we can do with the tech.
Videowise has helped us tremendously when it comes to telling our story. We immediately noticed the impact.
Easy to install, not impacting speed, and easy to use.
A winner!
Thanks a lot for taking the time to review our platform! We're thrilled to hear that you've found it easy to use and install, and we're committed to continuously optimizing page speed, so you can always enjoy a smooth and fast experience.
Much love,
- Liana
This app has a nice, easy to use dashboard and has made compiling useful reviews from Youtube extremely effective. It has saved a lot of time for our business. The developers are also extremely responsive and helpful when it comes to helping you solve any issues that may arise (not too many so far). Helpful in improving conversion rates when placed effectively on the website. I recommend testing it on your website.
It means a lot to us when we see that what we do provides so much value to Shopify stores. Appreciate your review, thank you so much!!
Claudiu Cioba
Founder/CEO