The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
This app has a nice, easy to use dashboard and has made compiling useful reviews from Youtube extremely effective. It has saved a lot of time for our business. The developers are also extremely responsive and helpful when it comes to helping you solve any issues that may arise (not too many so far). Helpful in improving conversion rates when placed effectively on the website. I recommend testing it on your website.
It means a lot to us when we see that what we do provides so much value to Shopify stores. Appreciate your review, thank you so much!!