Videowise Shoppable Videos UGC

Videowise is such a fantastic app and has elevated our site as well as lead to direct sales. Its really flexible - we use various widgets all across our site and offline for email content etc. We love the product integration and using videos in our pdp has been very impactful. Analytics and tracking are great too. The support offered is incredible-our account manager Katarina is really knowledgeable, helpful and super responsive when we need help or when we want to discuss how we can get even more out of the app.

Videowise has elevated the way we present products to our customers. Instead of just static images and descriptions, we can now showcase short, impactful videos that give customers a better sense of how everything works in real life. The backend is user-friendly and intuitive, with a variety of widget options that fit seamlessly into any part of our site. Best of all, the platform is optimized so it doesn’t drag down our site speed—a huge win.

And the customer support? Top-notch. Johanna has been amazing—always responsive and helpful whenever we need anything.

Very responsive team that helped us with each and every question we threw at them. Platform is easy to use with a plethora of features and customization capabilities. We've still yet to utilize it to the full extent.

Just never saw what justified the cost here.

We were going to delete it a month or two ago and only kept it because they'd made our legacy plan free. But then we got our next Shopify bill and they'd charged us $100 again.

So now we're deleting and feeling a little salty over the breach of trust...

• It's really unpleasant to work with on the backend - just unintuitive in every possible way.

• For us at least it doesn't deliver value to justify the price tag. Maybe we're missing some use case but there are lots of apps for embedding social content on your shop for cheaper if that's all your looking for.

• Trying to reach their customer service is a non-starter. It's an AI chatbot that doesn't give substantive answers.

• The UGC detect feature just wasn't that reliable or robust. It misses a lot of content that other ones pick up - not sure why.

Videowise has been great on our website to showcase all our of UGC content. Our CSM Katarina has been amazing, very responsive and helpful with all questions and building our widget. Would reccommend!