Videowise Shoppable Videos UGC

Videowise has elevated the way we present products to our customers. Instead of just static images and descriptions, we can now showcase short, impactful videos that give customers a better sense of how everything works in real life. The backend is user-friendly and intuitive, with a variety of widget options that fit seamlessly into any part of our site. Best of all, the platform is optimized so it doesn’t drag down our site speed—a huge win.

And the customer support? Top-notch. Johanna has been amazing—always responsive and helpful whenever we need anything.

Just never saw what justified the cost here.

We were going to delete it a month or two ago and only kept it because they'd made our legacy plan free. But then we got our next Shopify bill and they'd charged us $100 again.

So now we're deleting and feeling a little salty over the breach of trust...

• It's really unpleasant to work with on the backend - just unintuitive in every possible way.

• For us at least it doesn't deliver value to justify the price tag. Maybe we're missing some use case but there are lots of apps for embedding social content on your shop for cheaper if that's all your looking for.

• Trying to reach their customer service is a non-starter. It's an AI chatbot that doesn't give substantive answers.

• The UGC detect feature just wasn't that reliable or robust. It misses a lot of content that other ones pick up - not sure why.

We've had a great experience using Videowise! The app has been a game-changer in showcasing how our product works, helping customers engage with our brand in a new way. The team is incredibly responsive and always willing to come up with unique solutions to fit our needs. If you're looking for a seamless way to integrate video into your store, this is the app to use! Highly recommend.

Videowise has been great on our website to showcase all our of UGC content. Our CSM Katarina has been amazing, very responsive and helpful with all questions and building our widget. Would reccommend!

I have experience with other video apps in the past and we were on the market to find an alternative platform that, would not only be reliable but fully featured as well. Pricing is very competitive when compared to other platforms and leads in number of features overall. I decided to give it a try and was really surprised with the helpful and amazing team, especially Stela, Chase, and Johanna. They're really the amazing trio! They were able to answer all of my questions and more than accommodated my specific use-case. On top of that, they have a "success implementation" process of sorts that ensures you hit the ground running whether you're staring new with a video platform or moving from another one like in my case.

There are so many features that, I'm still processing and trying to implement for my website. It's not really a dislike so if you're really short on bandwidth, the only bad outcome is not being able to fully utilize all of the features it offers right away. Thankfully, Videowise got you covered with personalized implementation that DOES follow through in getting you to implement most of its features.