I WANT TO DELETE THIS EMBEDDED VIDEO. It's ON THE MIDDLE OF MY PAGE AND THERE IS NO GUIDE TO DELETE THE VIDEO. PLEASE HELP ASAP TO DELETE THE VIDEO.
Thank you for reaching out. You can remove a video from your product page the same way you remove an image:
On the admin of your store, go to the Products tab.
Select the product you created the video for and scroll down to see the media and images section.
Look for the video thumbnail with the Play button (it should be the last image).
Click on the 3 dot icon and click Delete to confirm.
Feel free to check your inbox and follow up there with any other questions. Our support team replied to your inquiry shortly after it was submitted :)
It's not working! I did not auto-embed on the product pages. I also show that my video will expire after 59 days.
Thank you for reaching out. We currently support auto-embed in several Shopify store-themes, but it seems that the auto-embed did not work on your store's theme. Luckily, you can also embed your videos manually. I can see that our support team has already sent you the manual embed instructions via email. As for your second comment, the expiration time is only for Draft videos, not for videos that were saved. Please note that when a video is in Draft mode, it is available for viewing/editing for a short period of time. Just make sure to save your videos once you're done editing them to make sure that they don't expire. Feel free to reach out again with any questions or feedback. Best, Team Videofy.