Order Printer: PDF Invoice App
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The plans information is deceiving, I upgraded to the starter plan as it said 'unlimited orders' and yet I can only print 10 at a time, so it is not clear. When I reached out to support, the VERY rude support person, Pete said:
"We will not be at this place if we provide deceiving info to our clients so you can cut that part.As soon as shopify deliver us your precious recent payment, it will be refunded"
Nice. Very good customer service there...
Hi there,
Thank you for bringing your experience to our attention. I'm Jack, a Customer Support Supervisor here at VIFY, and I'm writing to you regarding your recent 1-star review and your interaction with our support agent, Pete.
I was extremely concerned and disappointed to read about your experience. First and foremost, I sincerely apologize for the rude and unprofessional manner in which Pete responded to your inquiry. His comments were completely unacceptable and do not reflect the standards of customer service we strive for at VIFY. We are taking this matter very seriously and have already addressed it with Pete directly. We are retraining our team to ensure all communication is respectful, helpful, and empathetic.
Secondly, I want to address your concerns regarding the "unlimited orders" claim on our Starter plan. I understand your frustration and confusion. While the Starter plan does allow for unlimited orders, it appears there's a misunderstanding regarding the printing limitations. The "10 prints at a time" refers to the maximum number of print jobs that can be queued simultaneously, not the total number of orders you can process. We recognize that this distinction isn't clearly explained, and we are actively working on revising our plan descriptions to eliminate any ambiguity and prevent similar misunderstandings in the future. We appreciate you pointing this out.
Regarding the refund, I can confirm that it has been processed promptly on our end. If you haven't received confirmation of the refund within 14 business days, please don't hesitate to contact us again, and I will personally help you check it.
We value your business and want to regain your trust. I understand that an apology doesn't fully rectify the situation, but I hope you can see that we are committed to learning from our mistakes and improving our service. I would be happy to discuss your printing needs further and answer any questions you may have about our plans. Please feel free to reply to this email my personal one jack@vify.io at your convenience.
Sincerely,
Jack
I bought the starter plant and it was great but when I wanted to cancel the subscription an Error message pops up and i dont know the answer to it.
Now waiting for the support to answer!
I selected this plugin based on the multiple language support.
Sadly, you can only select a single default language for the invoices to be generated in. Only the language of the invoice-email is automatically selected based on the customer location.
seriously, i have been charged a 89 annual fee without my knowledge, before is tottally free, i have been used this for a long time, they started to charge customer recently but without letting me know, i never know until i check my invoice from shopify
Hello,
I'm Jack from the VIFY Team.
As discussed earlier, you opted for our annual paid plan at $89/year through the app: https://prnt.sc/DeefRxEwKeyW.
Please note, we only proceed with charges upon your explicit authorization via Shopify.
Since Shopify bills the entire cycle upfront, you were charged the full amount accordingly.
However, upon your recent contact with us, we did promptly issue a full refund.
We kindly ask if you could update your review to accurately reflect your experience with us.
Best regards,
Jack
No funciona correctamente. Es preciso que el desarrollador de aplicaciones actualice Vify Order Printer, que el desarrollador de la app no ha realizado.
We used to use this app to create our invoices by adding the shipping costs as a separate item to the purchases and removing the original shipping from the bottom of the invoice since German tax laws require that the taxes for the shipping are a) in synch with the the tax for the ordered items (e.g. book tax 7% = shipping tax 7%, clothes tax 19% = shipping tax 19% etc.). It was easy to manipulate the invoices the way we needed them to be suitable for the German tax authorities. After an update that we did NOT install (and we haven't been asked either) the whole interface is different, editing the orders the way we need them is now impossible. Before that, it was all nerdy and performing not that efficient but we got what we needed at the end of the day. That's over now and we will have to look for a different solution.
I am absolutely livid with my experience using Order Printer: PDF Invoice App for my two stores. Paying $40 per store each month, I expected a service that worked, but what I got is a complete train wreck. This system isn't just flawed; it's a colossal failure, wreaking havoc on my business operations!
Let's talk about its so-called "features." What a joke! They're practically non-existent. The automated email notifications to customers? A total farce! They never work, leaving us in a constant state of chaos and confusion. My team and customers are equally frustrated, and honestly, it's embarrassing.
And the invoicing system? It's a disaster! It can't issue or send invoices correctly, costing me revenue and pissing off my customers. It's like they designed this app to sabotage my business!
But wait, it gets worse. Their customer service is a nightmare. It's not just bad; it's practically non-existent. My pleas for help vanish into a black hole, with no useful response ever coming back. It's a slap in the face, leaving me with a broken system that's critical for my operations.
I'm beyond questioning the legitimacy of this service. It's not just bordering on a scam; it feels like a full-blown con! Choosing Order Printer: PDF Invoice App is the worst decision I've ever made for my business. I urge anyone considering this app to run in the opposite direction. Save your sanity, your time, and your hard-earned money. This app is a disaster waiting to ruin your business.
Hi there,
We were deeply sorry to read your 1-star review on our app detailing the frustrating issues you encountered. We did take your feedback seriously and immediately launched an investigation into the matter you reported earlier.
We are pleased to inform you that we have successfully identified and resolved the issue that affected the functionality of the app. We are confident that you will now have a smooth and seamless experience using Vify.
We understand that this experience may have caused you to lose trust in our service. We sincerely apologize for any inconvenience and frustration you faced. We are committed to continuous improvement and are taking steps to prevent similar occurrences in the future.
As a token of our appreciation for your understanding and patience, we would like to offer you a refund of 3 months of usage, as we discussed during our chat.
We hope that you will give Vify another chance. We are confident that you will be impressed with the improvements we have made.
Thank you for your feedback and continued support.
Sincerely,
Vify Team
No se puede instalar, se queda bloqueada dando vueltas a la rueda
Hola equipo de Shad Bikes,
Lamentamos mucho escuchar que no pudieron instalar nuestra aplicación en su tienda.
Hemos enviado un correo electrónico separado sobre este asunto, por favor, compruébenlo amablemente y hágannos saber si desean aceptar nuestra propuesta.
Ayudarles a instalar la aplicación y configurarla es nuestra máxima prioridad, así que esperamos recibir su actualización pronto.
Saludos,
Equipo de VIFY