Vify Order Printer PDF Invoice
ตรงตามมาตรฐานคุณภาพสูงสุดของ Shopify ในด้านความเร็ว การใช้งานง่าย และมูลค่าของผู้ขาย
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Amazing app. It works exactly as it supposed to. Straight forward and professional. Allow us to expand and grow. Super professional and helpful support. Highly recommended.
Liam Provided Great Service & Resolved My Issue Within Minutes. Enabling Invoice Automation To My Customers :) Thank You !!!!!
The plans information is deceiving, I upgraded to the starter plan as it said 'unlimited orders' and yet I can only print 10 at a time, so it is not clear. When I reached out to support, the VERY rude support person, Pete said:
"We will not be at this place if we provide deceiving info to our clients so you can cut that part.As soon as shopify deliver us your precious recent payment, it will be refunded"
Nice. Very good customer service there...
Hi there,
Thank you for bringing your experience to our attention. I'm Jack, a Customer Support Supervisor here at VIFY, and I'm writing to you regarding your recent 1-star review and your interaction with our support agent, Pete.
I was extremely concerned and disappointed to read about your experience. First and foremost, I sincerely apologize for the rude and unprofessional manner in which Pete responded to your inquiry. His comments were completely unacceptable and do not reflect the standards of customer service we strive for at VIFY. We are taking this matter very seriously and have already addressed it with Pete directly. We are retraining our team to ensure all communication is respectful, helpful, and empathetic.
Secondly, I want to address your concerns regarding the "unlimited orders" claim on our Starter plan. I understand your frustration and confusion. While the Starter plan does allow for unlimited orders, it appears there's a misunderstanding regarding the printing limitations. The "10 prints at a time" refers to the maximum number of print jobs that can be queued simultaneously, not the total number of orders you can process. We recognize that this distinction isn't clearly explained, and we are actively working on revising our plan descriptions to eliminate any ambiguity and prevent similar misunderstandings in the future. We appreciate you pointing this out.
Regarding the refund, I can confirm that it has been processed promptly on our end. If you haven't received confirmation of the refund within 14 business days, please don't hesitate to contact us again, and I will personally help you check it.
We value your business and want to regain your trust. I understand that an apology doesn't fully rectify the situation, but I hope you can see that we are committed to learning from our mistakes and improving our service. I would be happy to discuss your printing needs further and answer any questions you may have about our plans. Please feel free to reply to this email my personal one jack@vify.io at your convenience.
Sincerely,
Jack
I loved this app because of the excellent support, especially Tracy service which helped me a lot
5 STAR Service from Jack! Promptly clarify our enquiries and help us with the template customization as well. The App is user friendly and easy to edit the template without coding needed.
Works great and is very customizable. We were able to add a bin location product metafield to the packing slip so our packers can find items in our warehouse easily. We requested a special field on the packing slip to and their support was fast and able to implement it for us.
Great app for invoicing. We use it in a B2B settings. By default some essential things where missing, however they have added the functionallity we needed. Some of the things they customized:
- changing our billing and banking information on an invocie, based on country of delivery
- adding VAT numbers to invoice
- Adding the fullfillment date as an invoice date (as shopify normally only works with order dates, but we need the fullfillment date as an invoice date)
- I really like the function of turning the shopping basket into a draft order, as we made from the draft order template a quotation form. So a draft order is actually a quotation (we didn't test the function yet but it should be possible and we will implement it upcoming weeks).
One thing that I am missing at the moment is a feature that is supported by some other apps and that is to be able to automatically send the invoice also to an email address that is stored as a tag or metafield. In B2B customers have often a special email address for invoices and currently we need to manually send this with the app. They are looking into it if they can make something.
Another small thing is that with other apps I could send from the standard order overview the command to send an invoice with an app, and then you return always by default into de standard shopify order overview, while in this app, you stay at their app. As most invoices are send automatically, this is not a big deal breaker, however I like the other implementations more.
If you need only invoicing, this is a good affordable app, but there are alternatives that work as good or even better, but they are also more expensive. If you also need the shopping cart to quotation function, then I think this is one of the best apps. The combination of invoicing and quotation is the reason that we went for this app, combined with the great support we received.
Questa app è la migliore in assoluto per creare pdf e voucher da inviare via mail in automatico e l'assistenza è davvero fantastica: è un team super disponibile e gentile. Consigliatissima!
This app is the best ever for creating pdfs and vouchers to be sent by email automatically and the support is really great: it's a super helpful and friendly team. Highly recommended!
I love the app - been using it for two years. Can highly recommend.
Tracy did a great job understanding my questions and giving me an answer. She was very prompt at getting back to me with the answers she had to check with her development team on. Their customer service is outstanding!
Dale