Avis (685)
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Card charged on 5/26/21, for $645.71, an entire week before it is actually due. I did not have the option of changing my mind, or cancelling the service or even down-grading before they charged my card. This isn't good business. I will cancel the account and never return. For anyone thinking about using Vimeo and providing any payment information, think again, they will charge your account before the 30 day trial period is over.
Hey there - would you mind reaching out to us at https://vimeo.com/help/contact with the email address associated with your account? Additionally, it looks like you may have more than 1 account. We’d love to help resolve this as soon as possible.
I loved this app, it made all my videos look and feel stunning and professional. But not now, they look horrible, I woke up to messages on the video "is this not eShopifiz"? are you changing your name and brand so early? I had to delete my videos, now I am forced to find some other source to do all our videos, I'm so upset, seeing my video showing all Magistro all over it instead of my branding!
We’re sorry to learn that you're having issues posting videos outside Shopify. That shouldn’t happen!
Our team has replied to your support ticket via email with a solution; you can always choose what information is posted on your posts from Videofy by removing the Magisto hash from the post description.
Were you able to implement our recommendation? Was the issue resolved? Please let us know if there is any further assistance we can provide. We hope this aids in earning those extra stars from you!
Not free. £6 a month after free trial period. Please change this in your installation of the application in Shopify website app store. It says it's free to use, but doesn't say after free trial period finished, one will be charged at least £ 6 a months for your basic account.
We appreciate your feedback. You can create and download beautiful videos with our free version. Please make sure you choose one of our free Templates or Styles (those without the PRO sticker on them). Videos made with our free version have our watermark on them so check this option is enabled. Additionally, Vimeo Create offers various subscription tiers in addition to our free Basic service. You can compare the prices and differences between them at the following link - https://vimeo.com/upgrade.
I used this app to help me create videos. I am really trying to see how to create videos. I wanted to share with someone to provide feedback, but it never shared the video.
Oh no! We’re sorry to learn that you are having issues. Could you please reach out to us directly at https://vimeo.com/help/contact so we can investigate and assist you?
A bit Awful for the first video. Couldn't see it from my store front after uploading. Can you fix this?
Oh no! We currently support auto-embed in several Shopify store themes, but it seems that the auto-embed did not work on your store's theme.
As a workaround, the video can be embedded manually, but first, it has to be deleted from the product page. For more information could you please reach out to us directly at https://vimeo.com/help/contact so we can further assist you?
I dont want to use again. Although it has great access to make great videos, pricing is extremely expensive especially when you're a small business just starting out. All costs add up and unfortunately this is a big cost.
We appreciate your feedback. You can create and download beautiful videos with our free version. Please make sure you choose one of our free Templates or Styles (those without the PRO sticker on them). Videos made with our free version have our watermark on them so check this option is enabled. Additionally, Vimeo Create offers various subscription tiers in addition to our free Basic service. You can compare the prices and differences between them at the following link - https://vimeo.com/upgrade.
It's not working! I did not auto-embed on the product pages. I also show that my video will expire after 59 days.
Thank you for reaching out. We currently support auto-embed in several Shopify store-themes, but it seems that the auto-embed did not work on your store's theme. Luckily, you can also embed your videos manually. I can see that our support team has already sent you the manual embed instructions via email. As for your second comment, the expiration time is only for Draft videos, not for videos that were saved. Please note that when a video is in Draft mode, it is available for viewing/editing for a short period of time. Just make sure to save your videos once you're done editing them to make sure that they don't expire. Feel free to reach out again with any questions or feedback. Best, Team Videofy.
I have used this app previously and it worked awesomely with my Shopify store. The current version does not integrate with my Shopify products. I have reached out to the developer and no response. Shopify should remove this app becuase it no longer has integration to Shopify products.
Oh no! We’re sorry to learn that you are having issues. We understand that you have reached out to our support team. We will communicate with you further via the ticket and will do our best to resolve this with you!
I purchased the basic subscription to be able to produce videos and it will not allow me to send. Will be canceling subscription!
Oh no! We’re sorry to learn that you are having issues. Could you please reach out to us directly at https://vimeo.com/help/contact so we can investigate and assist you?
I did not like the app. It wasnt useful for my company. Why are you trying to take money out of my account. I canceled this app well over 3 or 4 weeks ago.