Overall rating
4.6
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for creating professional videos with its variety of templates and music options. It's especially useful for small businesses and integrates well with Shopify for automatic product image pulling. Merchants report improved online presence and product appeal. However, some desire more features and customization. The customer service is praised for its quick and helpful responses.

February 10, 2021

Not free. £6 a month after free trial period. Please change this in your installation of the application in Shopify website app store. It says it's free to use, but doesn't say after free trial period finished, one will be charged at least £ 6 a months for your basic account.

21stCenturyRetail
United Kingdom
2 months using the app
Vimeo, Inc. replied February 11, 2021

We appreciate your feedback. You can create and download beautiful videos with our free version. Please make sure you choose one of our free Templates or Styles (those without the PRO sticker on them). Videos made with our free version have our watermark on them so check this option is enabled. Additionally, Vimeo Create offers various subscription tiers in addition to our free Basic service. You can compare the prices and differences between them at the following link - https://vimeo.com/upgrade.

March 19, 2021

I used this app to help me create videos. I am really trying to see how to create videos. I wanted to share with someone to provide feedback, but it never shared the video.

Cenia's Collection LLC
United States
About 2 months using the app
Vimeo, Inc. replied March 21, 2021

Oh no! We’re sorry to learn that you are having issues. Could you please reach out to us directly at https://vimeo.com/help/contact so we can investigate and assist you?

February 9, 2021

A bit Awful for the first video. Couldn't see it from my store front after uploading. Can you fix this?

Luxuriant Hairs
Nigeria
About 2 months using the app
Vimeo, Inc. replied February 10, 2021

Oh no! We currently support auto-embed in several Shopify store themes, but it seems that the auto-embed did not work on your store's theme.
As a workaround, the video can be embedded manually, but first, it has to be deleted from the product page. For more information could you please reach out to us directly at https://vimeo.com/help/contact so we can further assist you?

Edited February 11, 2021

I dont want to use again. Although it has great access to make great videos, pricing is extremely expensive especially when you're a small business just starting out. All costs add up and unfortunately this is a big cost.

Awaken by Hiba
Canada
About 1 month using the app
Vimeo, Inc. replied February 14, 2021

We appreciate your feedback. You can create and download beautiful videos with our free version. Please make sure you choose one of our free Templates or Styles (those without the PRO sticker on them). Videos made with our free version have our watermark on them so check this option is enabled. Additionally, Vimeo Create offers various subscription tiers in addition to our free Basic service. You can compare the prices and differences between them at the following link - https://vimeo.com/upgrade.

October 27, 2019

It's not working! I did not auto-embed on the product pages. I also show that my video will expire after 59 days.

Vennwork
United States
19 days using the app
Vimeo, Inc. replied October 27, 2019

Thank you for reaching out. We currently support auto-embed in several Shopify store-themes, but it seems that the auto-embed did not work on your store's theme. Luckily, you can also embed your videos manually. I can see that our support team has already sent you the manual embed instructions via email. As for your second comment, the expiration time is only for Draft videos, not for videos that were saved. Please note that when a video is in Draft mode, it is available for viewing/editing for a short period of time. Just make sure to save your videos once you're done editing them to make sure that they don't expire. Feel free to reach out again with any questions or feedback. Best, Team Videofy.

December 9, 2021

I have used this app previously and it worked awesomely with my Shopify store. The current version does not integrate with my Shopify products. I have reached out to the developer and no response. Shopify should remove this app becuase it no longer has integration to Shopify products.

NaturesGardenEssentials.com
United States
16 days using the app
Vimeo, Inc. replied December 13, 2021

Oh no! We’re sorry to learn that you are having issues. We understand that you have reached out to our support team. We will communicate with you further via the ticket and will do our best to resolve this with you!

June 6, 2021

I purchased the basic subscription to be able to produce videos and it will not allow me to send. Will be canceling subscription!

Pasttime99
United States
4 days using the app
Vimeo, Inc. replied June 6, 2021

Oh no! We’re sorry to learn that you are having issues. Could you please reach out to us directly at https://vimeo.com/help/contact so we can investigate and assist you?

July 23, 2022

I did not like the app. It wasnt useful for my company. Why are you trying to take money out of my account. I canceled this app well over 3 or 4 weeks ago.

So Kute Boutique LLC
United States
3 days using the app
January 6, 2021

Was willing to pay the fees, but I received no response to my three emails inquiring as to why my videos were not working with my theme. I'll find something better with a company that actually has a customer service department.

Claribelskincare.com
United States
3 days using the app
Vimeo, Inc. replied January 7, 2021

Thank you for your review. Our support team has sent multiple responses to your emails. Could you please be sure to check your spam folder and promotions tab for the tickets numbered 7652363 & 7656129. Ticket 7652363 was received on January 3rd and responded to on the same day. Ticket 7656129 was received on January 5th and responded to on January 6th. We look forward to your response!

July 19, 2020

It's honestly a better bet to use Fiverr to create ads for you. It's a neat concept ,but the execution is way off. There are better FREE online video editors if you're trying to create a video ad. This is not it

Fruity Swimwear
United States
1 day using the app
Vimeo, Inc. replied July 20, 2020

We've recently launched a FREE beta Videofy version and are constantly working on improving our product and developing new features. Our service allows you to use our immense stock library collection and create postable social media videos at no additional cost! How do you think we can do a better job addressing your individual needs within our app? What would you like to see in this app to make it a better experience for you? We would love to hear your thoughts and opinions! Let us know.