Overall rating
4.6
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for creating professional videos with its variety of templates and music options. It's especially useful for small businesses and integrates well with Shopify for automatic product image pulling. Merchants report improved online presence and product appeal. However, some desire more features and customization. The customer service is praised for its quick and helpful responses.

May 18, 2020

I WANT TO DELETE THIS EMBEDDED VIDEO. It's ON THE MIDDLE OF MY PAGE AND THERE IS NO GUIDE TO DELETE THE VIDEO. PLEASE HELP ASAP TO DELETE THE VIDEO.

ShopOnlyDeal
United States
About 19 hours using the app
Vimeo, Inc. replied May 18, 2020

Thank you for reaching out. You can remove a video from your product page the same way you remove an image:

On the admin of your store, go to the Products tab.
Select the product you created the video for and scroll down to see the media and images section.
Look for the video thumbnail with the Play button (it should be the last image).
Click on the 3 dot icon and click Delete to confirm.

Feel free to check your inbox and follow up there with any other questions. Our support team replied to your inquiry shortly after it was submitted :)

November 9, 2020

tried this app - it's okay if you haven't tried making your own vids ... thought I could save a bit of time running an automated process - didn't like the results. I'll just stick to making my own.

randallkincaid
United States
About 9 hours using the app
Vimeo, Inc. replied November 10, 2020

We are sorry to read that you feel that way. What kind of feedback and constructive input can you provide to make your next experience better? We would love to hear your thoughts and opinions! Let us know.

Edited July 20, 2021

FREE to install and make a video with a watermark then an annual fee of 100s to actually use or get the video created. Adobe Premire is cheaper

ei8hth.com
Australia
About 2 hours using the app
Vimeo, Inc. replied July 20, 2021

We appreciate your feedback. You can create, save, & publish beautiful videos with our free version. Please make sure you choose one of our free Templates or Styles (without the PRO sticker) & do not exceed a 30-second final video. Videos made with our free version have our watermark on them as well. Give it another try & let us know how you like your video.
Additionally, Vimeo Create offers various subscription tiers in addition to our free Basic service. You can compare the prices and differences between them at the following link - https://vimeo.com/upgrade

September 6, 2020

This was chaos. I rather go be to using promo.com they have the same thing, i do not know who copied from who, but promo app is far better than this. Sorry..i have to delete it.

Killer Fit Athletics
United States
About 2 hours using the app
Vimeo, Inc. replied September 6, 2020

We are sorry to read that you feel that way. What has brought you to that conclusion? How do you feel we can improve our app for a more well-rounded experience for you? Let us know!

Edited August 28, 2021

I tried to use this app to turn my existing product photos into a video on my website using the shopify platform. It would not let me imbed the final video the website or save without paying a monthly $20 fee. it says free but its not. I even kept the video less than 30 seconds as stated and used a free templete. In this case it was the NO FILTER template.

StoneBase
New Zealand
About 1 hour using the app
Vimeo, Inc. replied August 29, 2021

Thanks for your review. Free users can't remove the watermark; that's the trade-off. With an upgrade to Plus (or higher), you can choose if you want to include the watermark on your video. Feel free to reach out to us at https://vimeo.com/help/contact with any other questions.

October 25, 2022

not even integrated, takes you to vimeo website. Not as easy as the app page makes it sound. you still need to manually select images. it doesnt just create videos without imput. Also not free to actually USE the videos.

personalmementos
United States
About 1 hour using the app
September 7, 2020

I tried this app and I wanted to like it. I've been using promo.com app and this one fell short in comparison. The text styles look really outdated and once you start editing a video, the text editor is tedious and you cannot easily change the style.

I couldn't even have the video displayed on my store, which is good as I was just testing the functionality.

It's free though, I'll give them that, but the current rating of 4.8 tells me that most of the reviews might be misleading.

Copperandmain
United States
27 minutes using the app
Vimeo, Inc. replied September 8, 2020

Thanks for your feedback! Actually, we're just putting the final touches to the next generation of our app. We hope to have it available for everyone shortly. In the meantime, can you please tell us why you weren't able to display the video on you store? We'd like to learn more about this in order to improve our app.

March 1, 2021

First I downloaded the app, it auto connected to an unrelated client vimeo account without asking me. I then had to disconnect, create an account for my business. Then I see templates, some with a “Pro” badge. So I click one with no pro badge. Then it tells me I need to download the vimeo app. Download the app and it’s sideways, no tablet version. Then it asks me what kind of videos I want to make, and eventually asks me for money to do anything. Total waste of my time.

Kamerastore.com
Finland
13 minutes using the app
Vimeo, Inc. replied March 1, 2021

Hi, thank you for your review. We’re sorry to read about your experience with our app. Please note that the optimal VC for Shopify experience occurs when operated on a computer or laptop, as it is not supported on tablets nor mobile web. For additional information or so we can assist further, could you please reach out to us directly at https://vimeo.com/help/contact?

December 7, 2020

asking for £40 per month to add a logo to the video. What a useless app. Also how hard is to allow using your product images directly from your shopify products

Lozain.com
United Kingdom
7 minutes using the app
Vimeo, Inc. replied December 8, 2020

We appreciate your feedback. Vimeo Create offers various subscription tiers in addition to our free Basic service. You can compare the prices and differences between them at the following link - https://vimeo.com/upgrade
Additionally, how a video is created is up to you! Our highly customizable templates allow you to piece together a video relatively quickly while still letting you insert your own elements (footage, images, copy, and more). Starting from scratch lets you execute on a specific vision, and is a great option if you know exactly what you’d like to do. We’re available for further inquiries or feedback at https://vimeo.com/help/contact.