Omtaler (173)
Raffiner
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Etter vurdering
I just recently purchased the starter plan and expected to integrate the basics, Facebook & GA. I was unable to because I needed the Business subscription. If Shopify is a POS for you then you have to offer more clear product description for customers. "All Starter Plan Features AND," implies that all integrations would be included. "See pricing options should reflect what is shown on the App Store. If I could not connect to Facebook at the minimum, I would not have purchased the Stater plan. I am only allowed a FOMO integration. I surely feel swindled. The app has great features on it too.
Hi there -- unfortunately, Shopify's app store listing page does not allow us to list out all features available on every plan as they enforce a word limit. There is a link directly to our pricing page at the top of the plans though which will allow you to see a full breakdown of all features. We do offer 20+ integrations on our starter plan, just not the ones you were looking for. Our pricing page lists out every single integration and which ones are on which plans.
This app destroys your SEO on google. It made all my search listings show the ViralSweep front page description of contest. You have to pay $100 a month to get all of the emails from the contest. total bull sh7
We immediately looked into this issue as soon as your review was posted. We found that using our lightbox, if you added our code into the wrong section of the page, it would replace your meta tags for the duration of the time you were running the campaign on your website. We corrected this issue immediately. In regards to your comment about pricing -- this is not correct. Our lowest plan is $49 which gives you access to all the entries on your campaign, including analytics, which can all be exported. We hope you will give ViralSweep another chance in the future and we're sorry for any frustration this may have caused. We offer live chat and email support so please feel free to reach out in the future with any questions.
7-day trial period is misleading in a sense that you can only access 10 entrants data during the trial and you need to pay $49 for the rest. Not clear on sign-up. I'm sure nobody is hoping to run a competition and receive less than ten entrants so the trial period is essentially useless. Be ready to fork out.
Hi there,
We're sorry you are unhappy with how we price our product and handle our trials. The sign up page has a link which says "What is included in your trial" which displays exactly what is included in your trial before you even begin your trial. The text from the signup page states:
What is offered in the trial?
The trial provides access to all features included on the plan you chose.
There are two restrictions: Data access is restricted to your first 10 entries. Email integrations are not available until your trial ends.
Too expensive. Not built for small stores.
Our lowest plan is $49 a month, with no contracts, no restrictions on the number of campaigns you can run, or the number of entries you can have. It also includes access to every app we offer, as well as over 20+ integrations. Similar services charge for the number of pageviews you get, the number of entries you collect, or the number of campaigns you can run, while ViralSweep only charges a flat fee and with no limits. We hope to have you try us out again in the future and offer live chat and email support for any questions you may have.
This app is poorly priced, the features seem good but the price isn't helpful when trying to decide what app to use for contests. If it were $20/month it would be worth it. $200 USD/month to be able to use on 1000 orders does not seem worth it. $2400 USD/year for a feature that shopify should have as part of their platform is unfortunate. Edit: Developers response did not address the point made in my review. Im changing this to a one star review due to the fact they chose to belittle my feedback instead of considering it is valid to leave a review if something is overpriced. They belittle my review for not having purchased their app, when I fully explained in the review it is too costly to purchase. Consider this, it is $30/month to use SHOPIFY. A platform that has far more to offer than this app. This app has far less coding requirements, far less to offer, and is priced at 6.7x the value.
Hello,
Our records show you never signed up for an account - you simply installed the app, looked at pricing, then left a negative review 3 minutes after installing the app without ever creating an account. We are sorry you would feel the need to leave a negative review having never even signed up for the app, and it is unfortunate Shopify allows this.
Not a fan of app indication that there is a free version only to sign up and see that there isn't one. There is a free trial, but after 7 days it will charge you a minimum of $45. Please remove the "Free Plan Available" from the app.
Hello, our records show you never signed up for an account. We are sorry you would feel the need to leave a negative review having never used our app. The "free plan available" portion is something that Shopify adds to the app listing in order for us to indicate that there is a free trial available -- if you look at the pricing on the app listing it does state the following:
"FREE 7 DAY TRIAL
Trial any paid plan for 7 days
Data access is limited
Integrations not available in trial"
Amazing Customer service and app! Works exactly how I expected and the pricing is good for the sales you can get from it if you use it properly.
The customer support is amazing. The app works great, but the support team makes sure your questions are answered, and that is crucial when adding an app that is the first thing a customer sees when they go to your site. Big shout out to Aldin the support rep.
Thank you so much for your 5-star review! We are so pleased to hear that our customer support was amazing, and that Aldin was able to help you out! If there's anything else we can help with, please let us know.
I am giving 2 stars not because it's a bad app, but because the price / feature structure is pretty crazy. The app really is only useful at the $399 per month level. If you don't pay that you are very limited in features... no hashtag contest, no custom editing options, no analytics, etc, etc. So if you have a huge store and $399 a month to you is nothing, then it's probably worth trying out. But if your store can only justify the $49 or $79 level then there just aren't enough features to make this app worthwhile. For less money you can get more features from other apps and services.
Our lowest plan is $49 a month, with no contracts, no restrictions on the number of campaigns you can run, or the number of entries you can have. It also includes access to every app we offer, as well as over 20+ integrations. Similar services charge for the number of pageviews you get, the number of entries you collect, or the number of campaigns you can run, while ViralSweep only charges a flat fee and with no limits. Our next tier up is $199/mo, with offers the majority of our features. We only recommend the $399/mo plan for agencies and larger brands, and you absolutely do not need to be on that plan to receive benefits from the platform. We hope to have you try us out again in the future and offer live chat and email support for any questions you may have.
This app is exactly what we were looking for, and I CANNOT say enough about their customer service. Not only did they help answer the questions we had (which were many, because our IT help was out of town) but they gave us some great advice on how to use, and how to improve the app visually and functionally. I will be recommending this app to everyone I work with. Thanks guys!