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Super App online help, online customer care support they reply in few minutes :) I will fully recommend this App Now I am happy with how my menu look :) Keep it up!
Awesome :) Thanks for your review. We are focusing on improving this app. So our technical support team is always ready to assist you guys. And all your questions will be answered in few minutes (in our working hours)
The app is nice to use but will not publish to the website, despite following the instruction videos closely. The support is as good as non-existent. We have waited 3 days to get help installing the menu, and it's still not sorted out.
Firstly, I'm so sorry for the bad experience you got while using our app. We had 2 days off last weekend, you contacted us for support during that time, so we didn't reply immediately, I'm so sorry for that.
On Monday morning, when we came back to work and got your message, we already sent response messages and the support request to access your website but didn't get a reply from you, maybe at that time you already uninstalled our app
If you change your mind, feel free to install the app again and we'll assist you if you need any help while using our app
Thank you
Funktioniert wunderbar, toller Service, der nach anfänglichen Schwierigkeiten das Menü für uns zum Laufen brachte. Sehr freundlich. Lohnt sich.
Thanks for your great review. If you need any further help, feel free to contact us anytime. We're always ready to support you
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Vielen Dank für Ihre tolle Bewertung. Wenn Sie weitere Hilfe benötigen, können Sie sich jederzeit an uns wenden. Wir sind immer bereit, Sie zu unterstützen
Good app and Great customer support.
I would recommend anyone who are just starting and want to add beautiful mega menus to site. Thank you so much for solving issues quickly.
You're welcome. it's our responsibility. Thank you so much for using our app. We wish you have a successful business
Many different ways to customize the menu available to suit your needs, and excellent customer support to help with any requests!
That's an awesome feedback, thank you so much :)
Have a great day!
At first glance this looks decent. I spent several hours making menus and then my images would all vanish. I would add them back for them only to disappear again. Unusable app.
Hi,
Firstly, I'm sorry for the bad experience you got while using our app.
Regarding your feedback, the images are not displaying. That's strange. All our other clients who install this app to display images on the menu perfectly
I checked all the support channels but didn't get any message or email from you. So we don't have any chance to check the problem.
Could you please send us a message? then we will check to find exactly the problem while using our app, then we will support and make sure it can help you to create a menu as you wish
I just spent over two hours customizing this menu just to find that it does NOT work with 2.0 themes! Please fix!
Hi,
I'm sorry for the bad experience you got while using our app. Maybe your theme is a bit special, so that the app doesn't work well on it.
Because we're testing carefully and it's working well on 2.0 theme. We already tested on Dawn (It's default 2.0 online store theme developed by Shopify and it's displaying nicely)
We have already contacted you for support, and has been waiting for your response
loin d'être facile à utiliser de plus si vous disposer d'une boutique avec beaucoup de menu je ne le vous recommande vraiment pas
Je suis vraiment désolé pour la mauvaise expérience que vous avez eue lors de l'utilisation de notre application. Nous améliorons l'application en ce moment, et quand elle sera prête, nous publierons le dernier code qui garantira le bon fonctionnement de toute la boutique Shopify.
I installed it on Dawn theme 8.0, and doesn't work. I'm not able to add the mega menu to my theme. Does this work with this theme?
Yes, our app is fully tested on the Dawn theme and it's working fine. Maybe there's some special code or feature on your website which is compatible with our app. Therefore, feel free to contact us via the support system inside the app (Click on the Help icon from the left sidebar), and we will check carefully to make sure the app works well on your Shopify store
The worst customer support in the world! I contacted them on Wednesday, today is Saturday ... They write me back a very short answer, i provided them with everything even access to our page!! and we debated about the problem and then they stopped replying.
I'm sorry for the bad experience you got while contacting us. We replied immediately when you contact us, however, for some reason, the email comes to your spam box.
Finally, we touched each other and completed the support as your request.
If you need further support, feel free to contact us via email, or via online chat for faster support
Have a great day