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La création de menu en elle-même est plutôt sympathique. En revanche, le service client est inexistant et non compétent. 1 semaine d'attente pour résoudre un problème d'insertion du menu sur notre site. Après plusieurs jours, on nous répond qu'ils sont désolés que vous ayez désinstallé l'application alors que ce n'est pas le cas. Puis après encore un jour ou deux d'attente, on nous dit que tout est ok et en ouvrant notre site on se retrouve avec 2 barres de menu l'une sous l'autre. L'original et la leurs. Désinstallation immédiate. Merci pour le temps perdu.
Cher,
Je suis désolé que l'application n'ait pas tout à fait répondu à vos attentes, vos précieux commentaires nous aideront à améliorer notre produit et notre service.
Nous nous efforçons d'obtenir une application de haute qualité et un bon service et tenons compte de vos commentaires pour de meilleures améliorations. N'hésitez pas à partager avec nous d'autres idées
Meilleures salutations,
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Dear,
I am sorry that the app didn’t quite match your expectations, your valuable feedback will help us improve our product and service.
We strive for high-quality app and good service and definitely consider your feedback for better improvements. Do not hesitate to share with us any further insights
Best regards,
doesn't work can also be just me, but I also don't get any responses to my emails so not a good app for me
Thanks for taking the time to leave us your review. I'm also sorry for the bad experience you got while using our app.
I have just checked again with our support team. Maybe when you sent the messages to us, it's our offline time (Weekend), so we didn't reply to you immediately.
However, when we start working, we already supported and sent you our instruction on how to display the menu, but have no response from you (Maybe it's your offline time as well)
Anyway, we're always ready to support you if you need help, just please send us your message or email, then we will answer as soon as possible
Menu editor is extremely laggy and produces glitchy results. When I was having an issue getting menus to appear in my theme, the team completely ruined my scss "fixing" the issue. I had to rehash my scss from scratch due to this since there is no versioning for assets in Shopify. REALLY BAD support. They cost me days of work on the scss. Unacceptable to delete/edit code without asking first.
I am very surprised to receive your negative review. We’ve supported and reported the job on 19/8 and we have not received any of your comments about the SCS issue on your site.
Today we’ve received your unpleasant feedback on our app. With any complaint and issue, we would like to cooperate with you to handle it. We're waiting for your response via our support system
I have sent multiple emails, also provided access as collaborator. Its over a week, still I am not getting any response. Lost my patience. I am uninstalling this app. Not happy with App as well as support.
I'm so sorry for the bad experience you got while using our app. We are improving the app right now, and when it's ready, we will publish the newest code which makes sure will work smoothly on all Shopify store. From now on, we also check the app support email every day to answer any question as soon as possible
The app is nice to use but will not publish to the website, despite following the instruction videos closely. The support is as good as non-existent. We have waited 3 days to get help installing the menu, and it's still not sorted out.
Firstly, I'm so sorry for the bad experience you got while using our app. We had 2 days off last weekend, you contacted us for support during that time, so we didn't reply immediately, I'm so sorry for that.
On Monday morning, when we came back to work and got your message, we already sent response messages and the support request to access your website but didn't get a reply from you, maybe at that time you already uninstalled our app
If you change your mind, feel free to install the app again and we'll assist you if you need any help while using our app
Thank you
I just spent over two hours customizing this menu just to find that it does NOT work with 2.0 themes! Please fix!
Hi,
I'm sorry for the bad experience you got while using our app. Maybe your theme is a bit special, so that the app doesn't work well on it.
Because we're testing carefully and it's working well on 2.0 theme. We already tested on Dawn (It's default 2.0 online store theme developed by Shopify and it's displaying nicely)
We have already contacted you for support, and has been waiting for your response
loin d'être facile à utiliser de plus si vous disposer d'une boutique avec beaucoup de menu je ne le vous recommande vraiment pas
Je suis vraiment désolé pour la mauvaise expérience que vous avez eue lors de l'utilisation de notre application. Nous améliorons l'application en ce moment, et quand elle sera prête, nous publierons le dernier code qui garantira le bon fonctionnement de toute la boutique Shopify.
I installed it on Dawn theme 8.0, and doesn't work. I'm not able to add the mega menu to my theme. Does this work with this theme?
Yes, our app is fully tested on the Dawn theme and it's working fine. Maybe there's some special code or feature on your website which is compatible with our app. Therefore, feel free to contact us via the support system inside the app (Click on the Help icon from the left sidebar), and we will check carefully to make sure the app works well on your Shopify store
The worst customer support in the world! I contacted them on Wednesday, today is Saturday ... They write me back a very short answer, i provided them with everything even access to our page!! and we debated about the problem and then they stopped replying.
I'm sorry for the bad experience you got while contacting us. We replied immediately when you contact us, however, for some reason, the email comes to your spam box.
Finally, we touched each other and completed the support as your request.
If you need further support, feel free to contact us via email, or via online chat for faster support
Have a great day
dove e scritto? prima scrivete gratuito poi installata vai alla documentazione e viene critto che ce da pagare?
scrivetelo!!! disinstallo subito la correttezza e la base di tutto
Dopo aver installato Mega Menu Pro , avrai 15 giorni di prova gratuita .
Mi dispiace tanto per averti confuso. Prima era una prova gratuita di 15 giorni, ma al momento questa app è totalmente gratuita per te. Installa l'app e divertiti
Ora rimuoverò il testo della tariffa o la versione di prova gratuita nel documento, grazie per avermelo fatto notare