Vitals: Reviews, Bundles (40+)
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I reached out for help twice in a day and the customer service solved my problems within minutes. Big shoutout to Costin and Rey and their kindness and patience
Dear Vitals|40+. I am so happy to be able to use your app, especially the customer assistant, Costin really help me a lot beyond what I asked for, He has explained clearly and directing me to where I was stuck!, Thank you Costin for you have done to the people like your customer service and expertise are Excellent, what an honour to come across with you. Happy Thanksgiving Day! You have made 1 happy customer and I'm sure many more :)
Great customer service with a wide variety of widgets available to help boost sales and grow your business
Quickiy and actually to solve our questions!! Great Service :))) We will keep using the app and asking next question next , the app is multifunctional!
I use this app to help take my boutique to the next level without having to deal with multiple apps. it is easily customizable and they are quick with assistance and very helpful.
This is a really great app! It increased our website speed a lot and the customer support is just amazing ! Really thanks a lot!
The app paid for the first 4 months of its cost in the first 4 days. Equally important, the customer service is outstanding - TRULY outstanding. Fast, friendly and expert. I have had a great number of apps - and this is far and away the most useful one to date.
A great app with lots of features - amazing value! Customer service is quick and very helpful! Looking forward to exploring all the features.
Great app! Includes many features to increase conversion rate and order value. Really happy with it since you can customize a lot. Also thumbs up to the help desk, they're really quick and always willing to help.
I've just cancelled this app after using it for a week - will be interesting to see if this is posted or not. The reasons I cancelled it: 1. Limited options on each app to adjust the variables to match our own colours, let alone our own branding style
2. Limited functionality on each app relative to the other stand alone apps available on Shopify
3. Far too many emails
4. Too much wasted waffle on introducing 'how to' videos
5. Slow response to queries Overall, I get the impression Vitals spends far more time and effort on its marketing than it does on developing the technical capability of its apps. ***REVIEW UPDATED 25/7***
I received an email from the owner of the app to reconsider the 2 stars I had given it. I politely explained that I was unable to do this as I was unable to customise the apps to match our branding and I felt the individual apps has limited functionality. Having read through many of their reviews, I find them lacking in detail and meaningful insights into 'why' they approve of the app. I have never heard of the term 'onboarding' before to describe excessive emails which are never a good thing in my book whatever way Vitals want to spin it. There are some fantastic apps available on Shopify however you have to do some leg work to find them.
We're really sorry it didn't work out as you'd expect it. We're adding below the reply already sent by email:
1. When it comes to adding multiple customization options in the app, we've decided against cluttering it with each and every option and opted instead to assist merchants directly through our customer support team. They're available 24/7 and are all skilled in HTML/CSS, being able to match any Vitals app to your theme's look and feel. It only takes a brief email/chat message;
2. In terms of functionality, we've bundled inside each app the most frequently requested functionalities. We always listen to our customers when it comes to new features, they can suggest / upvote features within the app, and we have a public roadmap unlike most other developers: https://vitals.co/product-roadmap;
3. We do send a lot of onboarding emails. At the same time, Vitals is probably the most complex Shopify app, and we believe a rigorous onboarding process is necessary;
4. I think this is the first negative review I hear about our video tutorials; to be honest, our merchants usually rave about their quality. They always have a consistent introduction that addresses the pain points the apps are solving and the added benefit of using them.
5. We never, never respond late to support queries. You've reached out to us twice in August last year and about a week ago. We responded after 5 minutes the first time and after 29 minutes the second time. This is in line with the fact that we normally answer 75% of all support queries within 30 minutes: https://help.vitals.co/article/40-best-in-class-vitals-support-247-email-chat