Vitals: Reviews, Bundles & 40+
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리뷰 (2,784)
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Great apps, could have more visual/aesthetic customisation options, and they used to always have a live chat feature which is now mostly disabled.
Hello there,
Thank you very much for your feedback. "Great apps" from someone who actively fine-tunes their store means a lot, and it's been a pleasure dialing in your reviews section with you across all those chats.
Since your review, we've reworked a lot of features in our Product Reviews. There are more native styling settings now, and new ways to display your reviews, so much of what used to require our custom CSS no longer does.
If a tweak ever resets after an update, let us know, and we'll set it straight, often the same day.
Our team is still on chat and email every day, and you've seen that in the sessions we've jumped on together recently. If reaching us ever felt harder than it used to, I'm sorry, and you can always ask for me directly.
If you ever want a hand with any of it, I'm one message away. Thanks for taking the time to share this.
Michael, Head of Support
Interferes with automatic discounts within Shopify. The "bundle and save" feature of this app keeps adding extra discounts that it should not be in the cart (on top of the automatic discount from Shopify). Then when the correct price is shown at checkout, with only the automatic discount, I have disappointed/angry customers.
They fixed this for my previous automatic discount after some back and forth emailing, but it's annoying that I would have to do that every time I change my automatic discount. It's Black Friday, I don't have time for that.
Other than that, it's been a useful app. The reviews feature is probably the one I get the most use out of.
Hello there!
Thank you for your feedback. The Vitals app has a lot of upsell types that can be used without needing to create a discount code from Shopify. We sent an email with a more in-depth explanation of our upsell offers and recommendations on when to use them according to active campaigns.
3 Stars because its amazing app to boost sale, 2 less stars because its extremely expensive
We do experience a lot of troubles with the "free gift" part. This does not go smooth at all. But the service of Kliphord D. is amazing! Super fast for adjusting designs on the our webshop. Thank you for your service!
I've never found customer service online lately.
Given the many reviews, however, I thought it better still has many limits as an app.
Hi there,
You're a valued customer and this isn't the experience we'd like you to have.
We missed your chat due to a huge volume of inbound chats and tried reaching out to you via email.
Hiccups with live chat are rare but can happen from time to time but we always respond to all our customers.
Please feel free to email our support back at help@vitals.co or try our live chat again.
Again, thank you for being a part of our valuable Vitals community!
Cheers,
Sneh
The app has been uploaded, and then I deleted it in 15min and why did I get charged a full subscription cost ????
I'm pretty happy with it so far. There's things I like, things I don't like. I don't like the fact that I can't put a photo in the subscribe pop up. The generic ones are pretty ugly IMO. I don't like how when you create 2 different bundle spend upsells, the system goes to the lower one only and won't show both. I would like to see the first one give 10% off if our customers get to $150 and then once they hit that spend, another pop up should prompt them to get up to our 15% off bundle spend of $250. I also find the email service very expensive at $300/month. That's insane.
