Vitals: Reviews, Bundles & 40+
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They keep charging me even after cancellation this is nothing but a scam.
I haven’t used this app at all, and despite cancelling my subscription, they continue to charge me €29 every month. This is now the 3rd month in a row they’ve taken money from me for a service I don’t use and have already cancelled.
Absolutely unacceptable and dishonest. Stay away from this app.
I am getting unreasonable billing every month where I have deleted the app, but I got the subscription bills in the billing. Give resolution asap.
we are fedup from currency converter, due to this app we have uninstalled our previous app, we tried to communicated with the team earlier as well but they said check in your hand, what the point of this app while we cant solve tiny issues of client itself.
We’re truly sorry to hear about your frustration. We completely understand how important it is for issues to be resolved quickly and clearly.
Our team has already reached out several times to clarify and resolve your concerns, but we haven’t been able to hear back from you yet.
Please know we remain committed to helping, our support is available 24/7, and we’d be glad to continue assisting once you reconnect with us.
I am very unhappy with my experience with Vitals i left an unhappy review at the end of the chat that i wrote (really slow answers) and now i can not reach them via chat because of that review. The support to answer me did 3-4 minutes, and the reason because they talked to his colleagues. The worst part is that now i speak with them only via email and they answer me very slowly. Personally, I only use them because of their features. The support is really bad. They asked me to delete my review or change it never you deserve this review.and then the nightmare began they slowly did not answer my emails they became silent and then their app started to make problems to my theme and the other apps it affected problems everywhere their pop up stop working almost everything is like they put a virus via their app to my store. They are very bad persons they almost destroy my store be careful with them they asked me to access all my store settings payments everything via collaboration who know what would happened if i gave them access. I deleted their app if you want safe your store do not download their app they are very bad people. stay safe with your stores personally i would run away from them as soon as possible very bad people their support.
App wont work if you want say Buy 2 get 1 free, you cant list variants such as flavours, you'd have to have all the same! Support comes back to you if your desperate for answers about every 1-2 hours. For £30 look about before getting this!
Hi there, thank you for your feedback. Just to clarify, the issue was fully resolved shortly after contacting our team, and we’ve since had multiple follow-ups to ensure everything worked smoothly. Our app fully supports Buy X Get Y offers with flexible variant options, and our team remains committed to fast, reliable support and helping merchants grow their sales.
As a business owner, I rely on tools like Vitals to run my promotions smoothly, especially during peak sales events like Black Friday and Christmas. Unfortunately, this app works like the flip of a coin—it’s completely unreliable.
During the biggest marketing event of the year, our Buy X, Get Y and bundle promotions failed miserably. Discounts were inconsistently applied, leaving us to manually adjust orders, which cost us over AT LEAST $15,000 in lost sales and additional staffing costs to fix the mess. Worse, their "support" was nonexistent when we needed it most.
If you’re looking for an app to automate your promotions, don’t trust Vitals. You’ll lose money and spend more time fixing their errors than actually running your business. For entrepreneurs who can’t afford downtime or lost revenue, I strongly recommend looking elsewhere.
Thank you for your feedback! We understand how important this is for your business, especially with customized international pricing.
While this can sometimes lead to complexities, we’re actively working on improvements to better support these scenarios.
We’ve also sent you an email with additional details and are here to assist further if needed.
Free trial but still charge
really good support. help fast and good. thanks
Not my thing, no free options
Thank you for sharing your thoughts. We understand that pricing and free options are important, and we respect that Vitals may not be the right fit for everyone.
With 40+ tools included, we focus on delivering ongoing value, and we’re always happy to help if you ever want to explore it again. We appreciate you giving it a try.
I can't see all these 5 stars. (1) Why on earth would any lead capture app give up the code to a fake email rather than deliver the code by email. That's the entire point of it. (2) If you use spin the wheel, all you have to do is click the page and it will go away. So, the decline statement is useless. Usage charges will break the bank. Every app promises conversions until you ask them about it. If every app produced those conversions we'd all have 100% conversion would we not? The sale timer is cool, but plenty of those out there. The star reviews are cool, but again, plenty of those. Usage charges & codes given for fake emails that clutter up your lists are the two biggest drawbacks.
Thank you for your feedback. We understand and appreciate all the points you’ve raised and have reached out via email with detailed responses.
Please rest assured that all our app’s functionalities are developed after extensive market research. For example, requiring customers to close the Spin the Wheel app only via the Reject/Decline button, without allowing dismissal by clicking elsewhere, is not recommended as good UX practice. Visitors value the freedom to navigate websites, and limiting this could negatively impact their experience.
Regarding the usage charges you mentioned, these apply only to specific features. If those features aren’t used, no additional usage charges will be incurred. All of the mentioned usage charges need consent to continue.
We’ve also provided additional assistance via email and appreciate your continued partnership. We value your understanding, and we look forward to ensuring you have a smooth, satisfying experience with our app.