Vitals: Reviews, Bundles & 40+
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Vitals is a great app. Its increased my AOV and CR and boosted my usell by 18% this week which is huge. Also, i had a bit of a scare when i first downloaded the a. I reached out to suort who resonded immediately, multiple times. Micheal head of support was so kind and lovely in supporting me when i needed it. It made me feel like i was in safe hands. Thanks guys
Outrageously overpriced for a basic feature – not worth it
I’m extremely disappointed with this app. I installed it solely for one simple feature – a Sticky Add to Cart button. That’s it. Nothing complex, no multi‑functionality.
But the pricing model is completely unreasonable. On top of the $29.99/month base plan, I was hit with significant overage usage fees every single month. My average monthly bill came out to around $120 – for a sticky cart button.
To put that into perspective: I’m paying over $1,400 a year for a feature that many free or low‑cost apps offer for a fraction of the price. There’s no transparency, no value for money, and absolutely no justification for these extra charges.
If you're considering this app for a simple use case – please look elsewhere. This is a classic case of hidden costs and predatory pricing. Save your budget and your sanity.
Hi there — thank you for the feedback, and I'm sorry the billing caught you off guard.
You're right that the cost didn't match what you were getting. Stores using Sticky Add to Cart on its own were hitting usage charges that made no sense for a single feature, and we've changed how it's metered — that's live now, and your bill should look very different going forward.
For context: Vitals has held the same $29.99/month base price for six years, with all 40+ features included. Usage charges are meant to apply to stores processing real volume across the suite, not to a case like yours.
Please write to help@vitals.co and ask for me — I'd like to sort out the charges you've already paid.
Michael — Head of Support
Signed up a couple of months ago. The flat fee was $29.99/month. This has now been quietly updated to '$29.99/month + usage' with no information about the update or what 'usage' actually is. On checking my invoice for this month I've been charged $155.99!!!!! HUGE red flags.
Hi there,
Thank you for flagging this. I'm sorry the change landed on you with no warning.
You're right that a flat plan turning into "$29.99/month + usage" isn't okay without telling you what "usage" means and how it gets charged. That's on us, and we dropped it here.
For context: Vitals has held the same $29.99/month base for six years, with all 40+ features included. Usage charges are built for stores running real volume across the suite. They shouldn't show up as a surprise invoice with no explanation. We've changed how a few things are metered, so a bill like this one shouldn't happen again.
I want to sort out these charges with you. Write to help@vitals.co and ask for me, and we'll make it right immediately.
Michael, Head of Support
Excellent support experience! The Vitals team was very responsive and helpful while resolving an issue with the Product Reviews widget on my Shopify store. They carefully investigated the problem, made the necessary adjustments, and everything is now working perfectly. I truly appreciate the professional and friendly support. Highly recommended!
We've been using Vitals for our store at Bigksport and it replaced at least 6 separate apps. The product reviews, upsells, shipping estimates, sticky add to cart and visitor replays all work seamlessly together. Support is fast and helpful. The fact that it doesn't slow down your store while doing all of this is the biggest win. Highly recommend for any Shopify store owner who wants to keep things lean and effective
Thank you for your feedback. "replaced at least 6 apps" is honestly the review we're proudest to get, because keeping a store lean was the whole idea from day one.
The performance point is the one I appreciate most. Running that much on a store and staying fast is the hard part, and it's the thing we guard most closely, so it means a lot that you noticed.
Thanks for the recommendation. If you ever need us, write to help@vitals.co and ask for me.
Michael, Head of Support
At $30 a month (base price), this app is a steal, it has some fantastic features, many of which we are yet to even use. The volume builder is a great tool and generates a fair bit of revenue for us and we really value the screen recordings, it helps us to weed out those pesky bugs customers are facing. Had a few issues with setting a widget up and John Seth S. was a great help, fixed it within minutes! Thanks guys
Love the video. Its very insightful and has helped us start tto understand our visitors train of thought
Vitals is AWESOME! has everything you need and customer support is AMAZING! If there is something they don’t have and you contact them, they will figure out how they can get what you need!
Thank you for your great and honest feedback. This put a big smile on the team's faces.
The line about us figuring out how to get you what you need is the one I love most. No app has literally everything, so when there's a gap, the next best thing is finding you a way there anyway, and I'm really glad that's how it's felt.
And we're right here whenever the next thing comes up. Just reach out at help@vitals.co, we'd love to help.
Michael, Head of Support
The app is fantastic, very useful features, easy to use and when any challenge, customer service is really fast to assist. Especially Kliphord was so helpful to get things running smoothly and aesthetically for me.
Thank you very much for your feedback. I'm glad the features are pulling their weight and, just as much, that they've been easy to actually use. That balance is the hard part, so it's great to hear we got it right for you.
I'll make sure Kliphord sees this. Getting things running smoothly and looking the way you want takes a bit of care, and he'll be really pleased to know it made a difference for you.
We're right here whenever you need us. Just reach out at help@vitals.co anytime.
Michael, Head of Support
They do the work you ask very quickly and are here for you
