Vitals: Reviews, Bundles (40+)
Spełnia najwyższe standardy Shopify w zakresie płynności, łatwości użytkowania i korzyści dla sprzedawcy
Recenzje (9 037)
Zawęź
-
Według oceny
A great app with lots of features - amazing value! Customer service is quick and very helpful! Looking forward to exploring all the features.
Great app! Includes many features to increase conversion rate and order value. Really happy with it since you can customize a lot. Also thumbs up to the help desk, they're really quick and always willing to help.
I've just cancelled this app after using it for a week - will be interesting to see if this is posted or not. The reasons I cancelled it: 1. Limited options on each app to adjust the variables to match our own colours, let alone our own branding style
2. Limited functionality on each app relative to the other stand alone apps available on Shopify
3. Far too many emails
4. Too much wasted waffle on introducing 'how to' videos
5. Slow response to queries Overall, I get the impression Vitals spends far more time and effort on its marketing than it does on developing the technical capability of its apps. ***REVIEW UPDATED 25/7***
I received an email from the owner of the app to reconsider the 2 stars I had given it. I politely explained that I was unable to do this as I was unable to customise the apps to match our branding and I felt the individual apps has limited functionality. Having read through many of their reviews, I find them lacking in detail and meaningful insights into 'why' they approve of the app. I have never heard of the term 'onboarding' before to describe excessive emails which are never a good thing in my book whatever way Vitals want to spin it. There are some fantastic apps available on Shopify however you have to do some leg work to find them.
We're really sorry it didn't work out as you'd expect it. We're adding below the reply already sent by email:
1. When it comes to adding multiple customization options in the app, we've decided against cluttering it with each and every option and opted instead to assist merchants directly through our customer support team. They're available 24/7 and are all skilled in HTML/CSS, being able to match any Vitals app to your theme's look and feel. It only takes a brief email/chat message;
2. In terms of functionality, we've bundled inside each app the most frequently requested functionalities. We always listen to our customers when it comes to new features, they can suggest / upvote features within the app, and we have a public roadmap unlike most other developers: https://vitals.co/product-roadmap;
3. We do send a lot of onboarding emails. At the same time, Vitals is probably the most complex Shopify app, and we believe a rigorous onboarding process is necessary;
4. I think this is the first negative review I hear about our video tutorials; to be honest, our merchants usually rave about their quality. They always have a consistent introduction that addresses the pain points the apps are solving and the added benefit of using them.
5. We never, never respond late to support queries. You've reached out to us twice in August last year and about a week ago. We responded after 5 minutes the first time and after 29 minutes the second time. This is in line with the fact that we normally answer 75% of all support queries within 30 minutes: https://help.vitals.co/article/40-best-in-class-vitals-support-247-email-chat
Great team, Great customer support. What ever problem you have, they will always tried their best to help.
Awesome app and awesome support. Seriously saves money and all features work great. Costin gave excellent and quick support
YES, I am very satisfied with your Vitals application, which seems to be very complete.
And I notice that your customer service is very reactive!
I just want to put my store on hold for now.
I will resume a subscription with Vitals when I reopen my store.
I started using this app today and I am blown away with the amount of built in apps this contains. I became a huge fan of this app and will use it on all my stores going forward. I learned a lot about new ways to increase the average order value and make the store look professional and branded.
Had an issue with the volume and discounts at checkout, customer service fixed it in less than 2 minutes and response was lighting quick. Totally recommend this app. 5/5
Great App, full of amazing features to discover, and the 30 days free trial is a bonus, the support team is up to apply any customization you request 24/7, overall recommended.
I love apps like this. Everything in one, all thought out in easy to understand manner. You can tell they put lots of effort on making this app great. I have no problem paying for this monthly. Less cluster on the home apps menu and less apps I have to pay. This actually save you time and money.
Customers like you make us feel that all the hard work VITALS team had put in was worth to make this app everyone loves. Thank you so much!
Okay, I don't usually write reviews but I just had to because of their excellent customer service.
I'm currently on the free trial because I just started my store a week ago. I couldn't get discounts to apply to my products, and sent an email to their support team.
Rey - who works for VITALS - got back to me so fucking fast and spent like 15-20 minutes helping me resolve my issue. Turns out it was some BS leftover piece of code from another app that I'd used previously, that was fucking with my discounts.
Would never have fixed the prob myself. Great customer service, VITALS.