Vitals: Reviews, Bundles, AI

Everything is good except that they do not answer and leave you with the automated response which does not solve any problem. I do not think that artificial intelligence is effective in solving complex problems at the present time, so please add support workers to support such applications, as ten or 15 cannot answer applications that have many customers.

To solve a problem in this application you have to message them within the application and send your request to the mail and wait for the time for them to respond to the mail at a time when they can respond to you within the website and this is very frustrating if you are in an urgent matter.

Excellent App with Outstanding Customer Support!

Fantastic App – I Only Stopped Because My New Theme Includes Everything I Need

I used Vitals for about a year and was extremely happy with both the app and the customer service. The app is packed with valuable features that helped improve my store’s performance, and the AI-driven tools were a big plus.

The customer support was outstanding — always quick, helpful, and solution-oriented. Every issue or question I had was handled with professionalism and care.

The only reason I’ve stopped using Vitals is because I recently purchased a new Shopify theme that includes most of the features I need built-in. Otherwise, I would still be using it without hesitation.

Highly recommended for any store looking to enhance functionality and user experience!

Must-Have App for Any Shopify Store!
Vitals combines powerful features like upsells, reviews, and conversion tools in one simple app. It replaces multiple apps, saves costs, and is super easy to use. One of the best apps on the Shopify App Store!

Vitals is a phenomenal application that allows you to do so much with the store. It literally has everything you need to build out a store that will maximize your sales! I got a lot of support from John Seth S. and he was amazing and super fast support. Helped me fix my problems within minutes. Brilliant customer service. I highly highly recommend using Vitals for any type of store as it is highly customizable. If you considering it, at least try it out for a month, you won't regret it!

Absolutely love the app! It's incredibly easy to use, packed with useful features, and the support team is outstanding — always fast, friendly, and helpful. Vitals has made a real difference for our store, and I can't recommend it enough. Keep up the great work!
Thank you, John Paul – I look forward to working with you again in the future!

Literally cannot beat Vitals in anyway, 24/7 support. Even though sometimes it's email only it might as well be a live chat as they reply (with the fixed solution) within 10 minutes.

Any problem with your website, they will fix it themselves and let you focus on what matters more.

If you don't use vitals yet, be ready to save a hell of a lot of time and money...

Absolutely Essential for Serious Brands

I've tested multiple Shopify apps, and Vitals is the only one that truly feels like a complete business partner. From product reviews and upsells to trust badges and pop-ups, everything is integrated beautifully into one intuitive dashboard. It replaced at least five separate apps I was using — which immediately sped up my store and simplified my workflow.

The support team is fast, polite, and truly helpful (not just automated replies). Every tool is customizable, and everything stays consistent with my candle brand. This app is scalable, professional, and designed with growth in mind. Highly recommend if you're building a brand that takes itself seriously.

— Katherine Rizo, Founder of Katherine Candle

Vitals is an absolute game-changer for Shopify stores. The variety of tools—reviews, upsells, bundles, visitor replays, and more—all in one app saves so much time and boosts conversions significantly. Special thanks to Kliphord D for the outstanding support—super helpful and quick to respond. Highly recommended for any serious store owner!

this app is great, it has without exaggeration all the features you would need to have an optimised web page.
I ask for a change in my sticky add to cart in there support chat and in literally 45 min the change was made.
This app is literally every app you need in one-- if you are starting out this app is essential, will save you time and money.

Approved

R.S

So many features offered and all working well. At first, had a hard time talking to their Customer Service because its AI. But All I have to do is to chat 'Human' for me to connect to their human Customer Service. The human Customer Service did assist me well and my concern was immediately handled & solved. Thank you Vitals!