Vitals: Reviews, Upsells & 40+ , 7,775 則評價

amazing experience if you dont have this app you are missing out and the customer service is great John Paul in the customer service department deserves a raise

I rarely write reviews, but my experience with Vitals has compelled me to share my ordeal. To say I'm disappointed would be an understatement. I installed the Vitals app hoping to streamline my store's operations and enhance its features. Instead, I was met with a series of unfortunate events that have left me frustrated and regretful.

Firstly, after integrating the app, my store started experiencing glitches. Product images wouldn't load, the checkout process became a maze for my customers, and the site's speed dropped dramatically. It was as if I had unknowingly invited a digital tornado into my store.

But what truly added salt to the wound was their customer service. I reached out, hoping for a swift resolution, but was met with delayed responses and generic troubleshooting steps that seemed like they were pulled straight out of a beginner's manual. It was evident that their support team was either ill-equipped or simply indifferent to my plight.

After multiple back-and-forths, not only was my issue unresolved, but I also felt like I was being blamed for the problems their app introduced. The final straw was when they stopped responding altogether, leaving me to fend for myself.

I've since had to hire an external developer to fix the mess and restore my store to its former glory. The financial and time costs have been significant, not to mention the lost sales and frustrated customers.

In summary, if you value your store's functionality and your peace of mind, I'd strongly advise looking elsewhere. The Vitals app might promise an "all-in-one" solution, but in my experience, it delivered an "all-in-none" outcome.

Great in every aspect. Just makes your life easier. The support were Great. Look at how beautiful is my shop. (ultracoveted.com)

Such an easy to integrate app and wonderful, attentive, friendly staff (Thanks Gary S!) to help you with any questions you have 24/7.

Great app, highly recommend. The team helped me troubleshoot twice today. Very fast and professional!

good afternoon, I needed to fix the feedback section, they helped me, I recommend it thank you for everything, the service went well

Parfait

Good and fast problem solving, easy to contact and nice staff, solved a small issue on the mobile view very fast

When I had a problem, the engineer could reply to me quickly and solve the problem efficiently to my satisfaction; many plug-ins that have worked in my business and won me many customers, highly recommended!

The only app I enjoy using in my Shopify store. Everything is great but the team is even more awesome. Thank you Vitals thank you Vitals team.