Vitals: Bundles, Reviews, AI
符合 Shopify 的最高品質標準，速度快、易於使用，對商家深具價值。
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broken! app not working properly, it cannot be removed from the footer, so that adding it anywhere as a section is not possible (because it cannot be removed)
Les bundles ne prennent pas en compte les personnalisations, je suis décue. C'était supposé etre une app tout en 1
Too expansive!
Sheer waste of money
Hier ist eine verbesserte und professionellere Formulierung Ihrer Aussage:
Ich habe die App bereits vor einiger Zeit deinstalliert, und dennoch versucht sie weiterhin, Zahlungen und zusätzliche Abrechnungszyklen zu fordern.
Hi there!
Although we don't have direct control over the billing process, which is managed entirely by Shopify, we're always open to looking into and addressing valid refund requests.
We've also reached out to you via email regarding your concerns and the necessary follow-up actions.
A horrible app that will keep charging you even after uninstalling it and now I have to apparently meet a damn word count which is again horrible
(Note: Store is now inactive/closed)
Hello there! We would like to provide clarification about this feedback, as it is surely a misunderstanding.
We would like to set the correct expectation that Shopify fully handles all charges and subscriptions, and we do not have control on this process in any form. We also do not refuse processing of legitimate refunds as long as we are informed about them right away, no questions asked.
Need more design options?
you wrote this in the application, therefore, I turned to you, but you offer me what I already saw in the application (( extra nothing was offered to solve my "problem"
(Note: Store is now inactive/closed)
Hi there!
This is clearly a misunderstanding. We currently have an email interaction where we've laid out different options for your consideration. It's been a pretty productive discussion so far and the app was properly working as expected on your store.
Thank you for your ongoing engagement and collaboration.
Support was not helpful. Refused to process a refund claiming that their refund system is down. I contacted shopify and they told me that isn't true. The app owner can process a refund at anytime.
Hi there,
We would like to clarify this feedback, as it is surely a misunderstanding. We never refuse processing of legitimate refunds and we do have a generous 30-day money back policy, no questions asked.
However, last month Shopify updated the permission system that controls who can issue refunds, which led to an increase in turnaround time. We've already started a conversation with Shopify on this matter, to find a better solution.
We hope that you can see the status of the refund request on the emails that we have sent, together with a more detailed explanation of this unusual situation.
I rarely write reviews, but my experience with Vitals has compelled me to share my ordeal. To say I'm disappointed would be an understatement. I installed the Vitals app hoping to streamline my store's operations and enhance its features. Instead, I was met with a series of unfortunate events that have left me frustrated and regretful.
Firstly, after integrating the app, my store started experiencing glitches. Product images wouldn't load, the checkout process became a maze for my customers, and the site's speed dropped dramatically. It was as if I had unknowingly invited a digital tornado into my store.
But what truly added salt to the wound was their customer service. I reached out, hoping for a swift resolution, but was met with delayed responses and generic troubleshooting steps that seemed like they were pulled straight out of a beginner's manual. It was evident that their support team was either ill-equipped or simply indifferent to my plight.
After multiple back-and-forths, not only was my issue unresolved, but I also felt like I was being blamed for the problems their app introduced. The final straw was when they stopped responding altogether, leaving me to fend for myself.
I've since had to hire an external developer to fix the mess and restore my store to its former glory. The financial and time costs have been significant, not to mention the lost sales and frustrated customers.
In summary, if you value your store's functionality and your peace of mind, I'd strongly advise looking elsewhere. The Vitals app might promise an "all-in-one" solution, but in my experience, it delivered an "all-in-none" outcome.
there is no amazon review
Hello there!
Due to content protection guidelines and their conditions of use, our app does not support importing reviews from this service. We also sent you an email containing the full details about this condition and recommended alternative procedures.