Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

July 12, 2021

One of the most indispensable applications in the app store. It's efficient and effective with many apps inside to really enhance the customer experience and increase sales. Moreover, after testing the customer and technical service, I can say that it is fast and efficient.

SequoiaZen
France
Over 1 year using the app
October 14, 2021

I downloaded this app recently and absolutely love it. The team is crazy helpful - nothing is a problem! If anything I only wish I had downloaded it earlier! Im only using some of the apps so far but I've noticed a rise in my conversion rate which is always a win.

Silk Masks Australia
Australia
Over 1 year using the app
April 3, 2020

I have been running ecom stores since last 4 years and this is by far the best app, it has all the required app which will help you save money as well as it will increase your customer experience. If you go for 20 different apps you site will be slowed down badly but with Vitals you get all 40 apps required. And their live support is amazing. Special thanks to Vladimir,he was there for me for more than 2 hours till the time i set up the app fully and sort all the query out live for me. A must have app.

Mymasonjarbag
United Kingdom
Over 1 year using the app
Vitals replied May 4, 2020

Glad to hear that your experience with our app was so amazing! Really thorough feedback indeed, coming from an experienced merchant like yourself!

December 8, 2021

Super schneller und toller Customer Service. Bei jedem Problem hat jemand direkt eine Lösung parat gehabt. Vielen Dank!

crooked elements
Germany
Over 1 year using the app
February 4, 2021

The customer service from Vital is 100% next level, I submitted a query on the app and with 30 minutes I got a response and within 1.5 hours the query was fixed. The communication from the Customer Service Representative (Jed) was great, in fact fantastic and so happy the issue was resolved. This is the level of customer service I strive for with my customers, so great to see that those who support my business think the same way. Thanks Vitals, one happy customer here.

Tan + Cheek
Australia
Over 1 year using the app
October 20, 2021

Great app that does exactly what it says it can do and more. Like and the team are very receptive to all of our requests for enhancements and we have been delighted with the end result and performance. Highly recommend!

BESTQOOL
United States
Over 1 year using the app
July 9, 2020

Great customer service. Resolved the issue really quickly and provided lots of information. Really showed that they cared about helping us.

necksaviour
United Kingdom
Over 1 year using the app
February 3, 2023

Excellente application. Très rassurante pour les débutants car simple d'utilisation, et SUPER SAV, réactif et d'une grande aide si besoin.
Et surtout application économique car il y a tellement de fonctionnalité que si on les prenait une par une cela coûterai une fortune. Des nouveautés et mises à jour régulièrement. Très contente.

La Boite à Casse tête - Boutique de jeux de stimulation cérébrale
France
Over 1 year using the app
March 16, 2023

Application très complète
Multiples possibilités
Service client très réactif et précis
Vraiment bien

Educ-Eveil
France
Over 1 year using the app
October 3, 2021

Their customer service is unmatched! A+ Vitals is great and very easy to use. They have very detailed instructional video for each application. Looking forward to them adding additional apps!

DiLucaBros
United States
Over 1 year using the app