Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive suite of over 40 integrated features, including product reviews, upselling, cross-selling, and currency conversion. It's praised for its user-friendly interface, speed, and ability to enhance the shopping experience and boost average order value. The app's analytics dashboard and Visitor Replays feature are appreciated for providing valuable insights. Many commend the 24/7 customer service for its prompt and effective problem-solving. The app is also recognized for its affordability and value for money.

February 23, 2022

Great app, got everything I need in one and a great customer service team for any customization upon the users needs.

Custom&Gold
United States
Over 1 year using the app
April 2, 2023

I asked for help with a problem so I spent a few hours in Vitals to figure it out and finally had to write to Vitals support to help me. It was Gary who wrote to me in the same half hour to ask for more information and with all his clear and very detailed advice, I was able to build my offer with the bundle I wanted thanks to him! Thank you Gary.

Outils Expert
Canada
Over 1 year using the app
Edited January 5, 2022

Amazing app! Customer service is incredibly fast and helpful and it is very clear that they are trying to improve constantly, they are working on new apps, they welcome feedback (and act on it!). The product bundles & volume discounts are so easy to use and are perfectly integrated with their review system.

Fairy Positron
Belgium
Over 1 year using the app
March 3, 2021

Upsell Builder and Build Trust, this APP works. We hope that in the future, customers can decide the position of each function on the page by themselves, and they can also adjust the text size and center. We hope that customers can have more DIY places.

Ordlive
Hong Kong SAR
Over 1 year using the app
April 1, 2022

The app/tech support is fast and very helpful. This app has many useful features. We would highly recommend this to other website users

Athalonz
United States
Over 1 year using the app
July 28, 2021

Really helped with my online sales and great customer service! I would recommend using Vitals with your Shopify page.

Lillian Channelle
United States
Over 1 year using the app
January 11, 2023

John was extremely efficient with my request, my problem was solved in 2 minutes. I highly recommend this application, their team is great.

Kidivers
France
Over 1 year using the app
August 12, 2021

Best customer support out there. Always ready to help you out. For the price you cant go wrong. I use about 10 of their apps and i could not be more satisfied.

Valisso
Canada
Over 1 year using the app
September 30, 2020

Great interface, speedy support. Many thanks to Costin, Jed and Vladimir for quick replies and solutions!

HADASITY
Singapore
Over 1 year using the app
September 29, 2021

The app offers obvious benefits to our online shop strategy. The support we received from Gary was incredibly fast and very helpful... he resolved our setup issues with extreme professionalism.

Island Fanatic
United States
Over 1 year using the app