Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

October 19, 2021

Very helpful customer service and very quick to respond! Thank you Vitals team :) Great app and great team! A+++++

Airpuria
United States
Over 1 year using the app
February 1, 2021

The customer service is great. They were able to help me get custom themes. I am still exploring the app but overall I'm satisfied. I would recommend this app because of the customer services at the moment. I am really impressed. Thanks guys.

King Ks
United Kingdom
Over 1 year using the app
April 4, 2023

A very nice customer experience with Vitals Support. John Seth was very responsive and efficient to all my requests regarding changes to some configurations.
The app is TOP and I highly recommend it

SHOP TO BE
United Kingdom
Over 1 year using the app
March 10, 2020

This is an amazing app with some great features for our online store. Well worth the money when you think of what is included.

The customer support has been fantastic, our initial email enquiry was answered within minutes and live support within the app went above and beyond to help (Thanks Cezar).

There are so many apps included we are spoilt for choice on where to start!

Another great point is they allow you to suggest new features within the app and have a future roadmap you can view.

destination-fashion-ltd
United Kingdom
Over 1 year using the app
Vitals replied March 16, 2020

Some people say we are blazing fast. I guess this is another proof :) Thank you so much for this great review!

June 23, 2021

Support has been great, and the applications are a great deal for the cost! Would recommend for every store out there.

REVRides
United States
Over 1 year using the app
June 22, 2022

Very responsive customer service team, consistently go above and beyond and help me to make sure the app is working. Lots of great functionality with new features added all the time.

Sewing By Sarah
United States
Over 1 year using the app
April 18, 2022

Fast, reliable customer service. All in one tool to streamline your backend work. Highly recommended by our staff.

Professional Goddess
United States
Over 1 year using the app
Edited February 17, 2022

Fantastic app, great support team if there is ever anything not sure about they are super fast to answer and are willing to take ideas and implement.
Havent even explored half of it but just related products and upsell part alone makes this a worthwhile monthly purchase

The Chef Pad Shop
United Kingdom
Over 1 year using the app
Edited February 21, 2021

This app is magnificent! Easy to use. Highly recommend. Excellent customer service. Thank you VITALS!

Orenda Joy Green
Australia
Over 1 year using the app
March 20, 2022

Badass app with really great customer support. It's totally worth the cash especially if you're a newer store that doesn't want to pay for these things individually. Plus the support team is amazing

UnhappyBanana
United States
Over 1 year using the app