Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

January 9, 2024

Amazing how many options this provides to better your site

SQEESH
Netherlands
About 2 months using the app
March 18, 2024

Vitals really helps you streamline the process!

YeoZ
United States
23 days using the app
February 4, 2024

Customer services is excellent

Bureau Opti
Canada
5 months using the app
February 6, 2024

super convenience with a lot of options and style

YourAppliances
Australia
3 months using the app
February 25, 2024

Vitals has everything you need to vitalize your store!

Ramsco
United States
15 days using the app
February 21, 2024

The agent was soo helpful I'm very impressed
Thanks again Vitals. I love this app

nxtTechs
Australia
18 days using the app
April 14, 2024

Great customer service! and very quick replies with live chat!

My Store
Australia
28 days using the app
Edited January 4, 2024

I am pleased to provide an update to my previous review of the Vital App for Shopify. Following my initial disappointment with the support experience, I was pleasantly surprised when the Head of Support, Michael, reached out to me.

Michael took the time to understand my concerns and was genuinely committed to resolving the issues I had encountered. His approach was not only professional but also empathetic, acknowledging my frustration and demonstrating a sincere desire to assist.

Through effective communication and troubleshooting, Michael successfully addressed all the problems I had faced with the app. He went above and beyond to ensure that my experience was not only rectified but also improved. This level of dedication and customer-centric support was truly commendable.

In light of Michael's outstanding efforts and the positive resolution of my issues, I am updating my rating to a well-deserved five stars. It's clear that the Vital App team values their customers, and the commitment demonstrated by Michael has restored my confidence in their support services.

I appreciate the swift and effective resolution provided by Michael, and I am now more satisfied with my overall experience with Vital App. If this level of support continues, it undoubtedly contributes to a positive customer relationship.

FreshDrinkUS Official Website - Natural and Premium Herbal Tea
United States
14 days using the app
March 1, 2024

It has everything you need!

Vyvio
Netherlands
29 days using the app
April 3, 2024

Great app, the support team is fantastic, my query was resolved very quickly and effectively!

Aetheria
South Africa
About 1 month using the app