Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

March 2, 2022

Perfect, very professional and very efficient. Clear and detailed answer
thank you for all vitals team

Gpa2po
France
About 1 year using the app
September 7, 2021

We have always had a prompt and helpful response from their customer service. Would recommend the app.

Lavender Living
Australia
About 1 year using the app
December 20, 2022

This app is really useful and the customer service is awesome! Thank you for helping me solving the problem!

MaRest. Doggo Tokyo
Japan
About 1 year using the app
February 18, 2021

This app is giving me all I want and more! I was worried about integration with my theme but everything works. I actually asked the support team if they could solve some variant issues I had on how I wanted things to look on my product and cart page. They went into my store with my authorisation, within an hour and tailored the look I wanted. Cannot fault there willingness to help and solve any issues. FIVE STARS!!!!!

Sparkleguru
United Kingdom
About 1 year using the app
April 12, 2021

This app is insane! The support is insane! Super fast response, direct feedback and help.
Thank you thank you thank you !

Casada Medical
Germany
About 1 year using the app
February 20, 2021

$29.99 per month for this app—are you serious?! That was my first thought when I saw the price tag. I am in the process of opening my online store and wanted features that would create a great user experience for my customers. I spent days and weeks looking for free plans that would match my needs but ultimately it hit me—there must be an app that combines all of these features, or at least, the majority of them. That’s when I found Vitals 40+ on the Shopify apps list and I was instantly skeptical of the 5 Star Reviews. I assumed they were fake reviews to boost the app installs. It was a good thing they offer a 30-day trial so I said why not test it for myself. The installation was flawless. I began going down the list of features available from the Vitals app and narrowed down the ones that I needed and started activating them. Aside from the features I was looking for they had features that I didn’t know I needed until I saw them. Each feature comes with a helpful tutorial video with explanations which I thought is super handy. The ultimate best feature of this app is not actually the app itself but the freaking amazing customer service team! I was stuck on setting up a feature and noticed a pop-up chat icon. I clicked on it thinking it would be an automated bot chat thing, but to my surprise, Reymond responded within seconds and offered assistance. My next thought was “this agent is probably just going to submit a support ticket on my behalf and someone will get back to me.” Wrong again! I told him what the issue was and what I wanted and he said he will look into it. Not even 5 minutes later, he replied with a screenshot of that changes made. I refreshed my store’s page and the changes were made. My jaws dropped in disbelief. I spent the next 3 to 4 hours chatting with Reymond to help me set up plenty of features from the Vitals app and each issue was resolved within minutes. I was disappointed to find that the chat box had disappeared when I returned the next day to continue with setting up the Vitals app. So, I used email to communicate any issues I had and the response was quick. Filip responded to my email with the solution to my problems within 5 to 10 minutes. Again, super impressed with the customer service and the speed. I spent the next 5 hours emailing Filip back and forth, implementing the features I wanted and the layout I wanted with no problems at all. $29.99 per month is super cheap when you consider all the tools and amazing customer service provided by just one app. One app means less loading time for your store and less complications with integrating several features from different apps. Why overwhelm yourself with several individual apps when you can do it with just one. Also, the price plan for each of those separate apps will probably cost more than $30 per month. The team has a roadmap of new features to be released and you can even recommend your desired features. So your monthly fee goes a long way and is definitely worth it. We did encounter an issue that needed to be escalated, but I am confident the team will be able to find a solution. Again, $29.99 per month for superior customer service, quick response times, and the 40+ features from one app is unbelievable. I pay my internet service provider way more and it takes hours spanning several days just to resolve a simple issue. Of course, everyone is in a different situation, but I highly recommend the Vitals 40+ app. Shout out to Reymond and Filip for all their help and phenomenal efforts in rolling out my desired features from the Vitals app in just a couple of days. When I went into this, I thought it would take me weeks of emailing support back and forth to achieve my desired outcome. It was a good thing I decided to give the app a chance. I am a satisfied user and I hope the team keeps up the good work and continues to release more features!

CryptoOneStopShop
United States
About 1 year using the app
Edited December 20, 2020

La migliore app di shopify, include tantissime app nel suo interno davvero molto preziose. La cosa ancora più gratificante è la loro assistenza sempre pronta e disponibile ad aiutare ogni qualvolta si ha bisogno, raccomando al 1000%%%. Servizio davvero Eccellente

HOTPRICES24.COM
Italy
About 1 year using the app
December 19, 2022

Very very good app and so prety customer care agent that can hel you with all problems and with kidness

Vineja | Vini Sardi
Italy
About 1 year using the app
September 14, 2021

Really well done. If you need something that's an inch deep but a mile wide, this is the place to go. Basic functions in many, many forms. Really pleased with all the options it offers and the quick customer service!

Nakana Bracelets
United States
About 1 year using the app
Edited May 19, 2021

This app has so many features it's unreal! Been using this for a long time and their customer support is absolutely amazing! Always quick response times and provide valuable solutions.

Champion Trends
Canada
About 1 year using the app